Please read our policies carefully before placing an order.
Order Processing & Delivery
All orders are processed after payment has been confirmed. Processing and delivery timelines depend on product availability, order volume, destination and courier schedules.
Delivery Within Lagos
• Orders within Lagos are generally processed in 2 – 3 working days and you will be notified as soon as your package(s) is ready to be sent out.
• Delivery will be arranged using a logistic provider or your selected delivery service.
• Delivery fee depends on your location and will be shared with you for confirmation before dispatch.
• Same-day delivery may be available upon prior arrangement and confirmation.
Interstates/International Delivery
• Once your order is placed and confirmed, your package(s) is processed and made ready within 2-3 business days.
• For bulky or Custom orders, processing may take longer (this will be communicated to you, and will be informed if any delays are expected)
Timeframe
Interstate delivery : 3-5 working days
International shipping : 3-5 or 7-10 working days (depending on your location/Country)
Please Note
Interstates & International delivery
is strictly handled by Logistics Service Provider
Hence a Logistics service will have your item shipped to you, Cost of delivery will be determined by the weight of your order .
• For international deliveries
Any applicable customs duties, import taxes or clearance charges are the responsibility of the customer.
• International delivery estimates are provided by the courier and may be affected by customs procedures or other unforeseen circumstances.
Urgent & Express Deliveries
• Customers who require same-day, next-day or time-sensitive deliveries must contact us before placing an order.
• Express orders are subject to stock availability, order size, location and our ability to meet the requested timeline.
• Additional express handling or delivery charges may apply.
• An urgent delivery request is only considered confirmed once TL Packaging Co has approved the request and communicated the agreed timeline.
• Please do not assume that an order can be delivered urgently without prior confirmation.
Delivery Conditions & Delays
• Delivery fees are separate from product prices unless otherwise stated.
• Customers are responsible for providing accurate delivery addresses, contact details and other necessary delivery information.
• Please ensure someone is available to receive the order at the specified delivery address.
• Additional charges may apply for failed deliveries, incorrect addresses, rescheduling or repeated delivery attempts.
• Delivery timelines are estimates and may be affected by traffic, weather, courier operations, public holidays or other unforeseen circumstances.
* Where an unavoidable delay occurs, affected customers will be notified and updated accordingly.