We encourage customers to confirm their product selections, quantities and specifications before completing payment.
Incorrect, Defective or Damaged Items
• Customers should inspect their orders upon delivery and report any incorrect, defective or damaged items within 24hrs after delivery.
• Please provide your order details and clear photographs or videos showing the issue.
• Following verification, eligible cases will be resolved through a replacement, exchange or refund, depending on the circumstances.
• Items considered for voluntary exchange must be unused, undamaged and in their original packaging.
• Exchanges are subject to product availability and approval.
• Items that have been used, altered, damaged through customer handling or improperly stored may not qualify for exchange.
Refunds
• Refunds will be considered where an order qualifies for a refund under our policy.
• Where a paid item becomes unavailable and no suitable alternative is accepted, the customer will be offered a refund for the unavailable item.
• Approved refunds will be processed through the original payment method.
• Processing times will be communicated once a refund has been approved.
Customer Support
For enquiries regarding orders, delivery arrangements, stock availability, returns or refunds, please contact TL Packaging Co through our official customer support channels.
WhatsApp: +234 707 798 6096
Instagram: tlpackagingco
Email: Tlpackagingco@gmail.com
We appreciate your business and look forward to serving you.
TL Packaging Co
Pack Smart. Eco Easy.