PRIVACY POLICY
TENDERLY WELLNESS PRIVACY POLICY
Effective Date: November 20, 2025
INTRODUCTION
At Tenderly Wellness (a division of Eleve Proprietary Limited, BW00009422422), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our online store, communicate with us via WhatsApp, or purchase hair styling tools from us.
Tenderly Wellness operates under the same privacy standards as the Tenderly family of brands, with specific considerations for electrical product sales and styling consultations.
INFORMATION WE COLLECT
We collect the following personal information to provide our services:
Personal Details:
Full name
Physical address (for delivery)
Email address (optional)
Phone number (primary contact method)
WhatsApp number
Payment information (mobile money details, processed securely)
Hair type and styling needs (for consultation services)
Product preferences and purchase history
Technical Data:
IP address and browser information
Device information (mobile/desktop)
Site usage data through analytics
Order history and preferences
WhatsApp conversation data (for customer service quality)
Product-Specific Data:
Hair type and texture information
Styling goals and preferences
Previous tool experience
Warranty registration details
Product functionality feedback
HOW WE USE YOUR INFORMATION
We use your personal information for:
Primary Business Operations:
Processing and fulfilling your orders
Arranging delivery throughout Botswana
Providing customer service and styling tool consultation
Sending order confirmations and shipping updates
Processing payments via mobile money or cash on delivery
Managing inspect-before-payment delivery system
Warranty registration and support
Customer Care & Safety:
Monitoring product safety and functionality issues
Providing ongoing styling support and tutorials
Tracking customer satisfaction
Responding to technical support requests
Coordinating warranty claims
Marketing (With Your Consent Only):
WhatsApp broadcast messages about new products and promotions
Educational content about hair styling and tool care
Holiday and seasonal campaign information
Exclusive member offers and styling tips
You can opt out of marketing messages at any time by replying "STOP" to any WhatsApp broadcast.
Business Improvement:
Improving our website and services
Understanding customer preferences
Optimizing product offerings
Enhancing consultation quality
DATA PROTECTION AND SECURITY
We protect your information through:
Technical Security:
SSL encryption for all data transmission
Secure storage systems with restricted access
Regular security audits and updates
Compliance with industry-standard security practices
Encrypted WhatsApp communications (end-to-end encryption)
Operational Security:
Limited employee access to personal data (need-to-know basis only)
Mandatory confidentiality agreements for all staff
Regular staff training on data protection
Secure payment processing protocols
Mobile Money Security:
We never store your mobile money PIN or passwords
Payments processed directly through Orange Money/MyZaka systems
No credit card data collected
Cash on delivery requires no digital financial data
THIRD-PARTY SERVICES
We share your information only with trusted partners necessary for our operations:
E-commerce Platform:
TakeApp - Platform for online storefront management
Payment Processors:
Orange Money & MyZaka - For secure mobile money transactions
Used for upfront delivery fees and final payments
Analytics:
Google Analytics - For website traffic analysis (anonymized data)
Delivery Services:
Sprint Courier & Local Partners - For product delivery
Receive only name, phone, and delivery address
Sprint requires upfront payment for electrical products (industry standard)
Warranty Service Partners:
Manufacturer Representatives - For warranty claims (with your explicit consent only)
Product serial numbers and defect descriptions only
No personal financial data shared
Each partner maintains their own privacy policies, which we encourage you to review.
YOUR RIGHTS UNDER BOTSWANA LAW
Under Botswana's Electronic Communications and Transactions Act, you have rights to access, correct, delete your data, and control how it's processed.
How to Exercise Your Rights:
Contact us at:
WhatsApp: +267 74033153
Email: info@tenderly.store
We will respond within 14 business days.
COOKIES AND TRACKING
Our website uses cookies for essential functions, analytics, and preferences. You can disable non-essential cookies in your browser settings.
DATA RETENTION
How Long We Keep Your Data:
Order Information: 7 years (Botswana law requirement)
Customer Profiles: Until you request deletion
Marketing Consent: Until you withdraw consent
Warranty Records: Duration of warranty + 2 years
Product Safety Reports: 10 years (regulatory compliance)
WhatsApp Messages: 2 years (customer service quality)
WHATSAPP COMMUNICATIONS
Our Use of WhatsApp:
Primary customer service channel
Styling consultations and tool recommendations
Order confirmations and delivery updates
Educational content and styling tips
Marketing messages (with consent)
Technical support and troubleshooting
Your WhatsApp Privacy:
Messages are end-to-end encrypted by WhatsApp
Subject to both our privacy policy and WhatsApp's privacy policy
Review WhatsApp's terms at: https://www.whatsapp.com/legal/privacy-policy
SPECIAL CATEGORIES OF DATA
Hair Type & Styling Data:
We collect hair-related information for consultation purposes.
Extra Protections:
Used only for product recommendations and styling guidance
Never used for marketing without consent
Can be deleted upon request
CHILDREN'S PRIVACY
Our products and services are intended for individuals 18 years and older. We do not knowingly collect personal information from children under 18 without parental consent.
INTERNATIONAL CUSTOMERS
If you are outside Botswana:
Your data may be processed in Botswana
Subject to Botswana data protection laws
Same privacy protections apply
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically. Significant changes will be communicated via WhatsApp or email. Continued use after changes indicates acceptance.
DATA BREACH NOTIFICATION
In the unlikely event of a data breach, affected customers will be notified within 72 hours with steps to protect themselves.
CONTACT INFORMATION
For Privacy-Related Questions:
Email: info@tenderly.store
WhatsApp: +267 74033153
Phone: +267 74033153
Business Hours: Monday-Saturday, 8:00 AM - 6:00 PM CAT
Mailing Address:
Eleve Proprietary Limited (Tenderly Wellness)
Gaborone, Botswana
Registration: BW00009422422
YOUR CONSENT
By using our services, you consent to collection and processing of personal data as described, WhatsApp communications, delivery using provided address, and product warranty registration.
You can withdraw consent at any time by contacting us.
This Privacy Policy complies with:
Botswana Electronic Communications and Transactions Act
International best practices for data protection
Consumer protection regulations
Electrical product safety requirements
Last Updated: November 20, 2025
Next Review: May 2026
Tenderly Wellness (Eleve Proprietary Limited) is committed to protecting your privacy while delivering exceptional professional styling solutions.
Effective Date: November 20, 2025
INTRODUCTION
At Tenderly Wellness (a division of Eleve Proprietary Limited, BW00009422422), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our online store, communicate with us via WhatsApp, or purchase hair styling tools from us.
Tenderly Wellness operates under the same privacy standards as the Tenderly family of brands, with specific considerations for electrical product sales and styling consultations.
INFORMATION WE COLLECT
We collect the following personal information to provide our services:
Personal Details:
Full name
Physical address (for delivery)
Email address (optional)
Phone number (primary contact method)
WhatsApp number
Payment information (mobile money details, processed securely)
Hair type and styling needs (for consultation services)
Product preferences and purchase history
Technical Data:
IP address and browser information
Device information (mobile/desktop)
Site usage data through analytics
Order history and preferences
WhatsApp conversation data (for customer service quality)
Product-Specific Data:
Hair type and texture information
Styling goals and preferences
Previous tool experience
Warranty registration details
Product functionality feedback
HOW WE USE YOUR INFORMATION
We use your personal information for:
Primary Business Operations:
Processing and fulfilling your orders
Arranging delivery throughout Botswana
Providing customer service and styling tool consultation
Sending order confirmations and shipping updates
Processing payments via mobile money or cash on delivery
Managing inspect-before-payment delivery system
Warranty registration and support
Customer Care & Safety:
Monitoring product safety and functionality issues
Providing ongoing styling support and tutorials
Tracking customer satisfaction
Responding to technical support requests
Coordinating warranty claims
Marketing (With Your Consent Only):
WhatsApp broadcast messages about new products and promotions
Educational content about hair styling and tool care
Holiday and seasonal campaign information
Exclusive member offers and styling tips
You can opt out of marketing messages at any time by replying "STOP" to any WhatsApp broadcast.
Business Improvement:
Improving our website and services
Understanding customer preferences
Optimizing product offerings
Enhancing consultation quality
DATA PROTECTION AND SECURITY
We protect your information through:
Technical Security:
SSL encryption for all data transmission
Secure storage systems with restricted access
Regular security audits and updates
Compliance with industry-standard security practices
Encrypted WhatsApp communications (end-to-end encryption)
Operational Security:
Limited employee access to personal data (need-to-know basis only)
Mandatory confidentiality agreements for all staff
Regular staff training on data protection
Secure payment processing protocols
Mobile Money Security:
We never store your mobile money PIN or passwords
Payments processed directly through Orange Money/MyZaka systems
No credit card data collected
Cash on delivery requires no digital financial data
THIRD-PARTY SERVICES
We share your information only with trusted partners necessary for our operations:
E-commerce Platform:
TakeApp - Platform for online storefront management
Payment Processors:
Orange Money & MyZaka - For secure mobile money transactions
Used for upfront delivery fees and final payments
Analytics:
Google Analytics - For website traffic analysis (anonymized data)
Delivery Services:
Sprint Courier & Local Partners - For product delivery
Receive only name, phone, and delivery address
Sprint requires upfront payment for electrical products (industry standard)
Warranty Service Partners:
Manufacturer Representatives - For warranty claims (with your explicit consent only)
Product serial numbers and defect descriptions only
No personal financial data shared
Each partner maintains their own privacy policies, which we encourage you to review.
YOUR RIGHTS UNDER BOTSWANA LAW
Under Botswana's Electronic Communications and Transactions Act, you have rights to access, correct, delete your data, and control how it's processed.
How to Exercise Your Rights:
Contact us at:
WhatsApp: +267 74033153
Email: info@tenderly.store
We will respond within 14 business days.
COOKIES AND TRACKING
Our website uses cookies for essential functions, analytics, and preferences. You can disable non-essential cookies in your browser settings.
DATA RETENTION
How Long We Keep Your Data:
Order Information: 7 years (Botswana law requirement)
Customer Profiles: Until you request deletion
Marketing Consent: Until you withdraw consent
Warranty Records: Duration of warranty + 2 years
Product Safety Reports: 10 years (regulatory compliance)
WhatsApp Messages: 2 years (customer service quality)
WHATSAPP COMMUNICATIONS
Our Use of WhatsApp:
Primary customer service channel
Styling consultations and tool recommendations
Order confirmations and delivery updates
Educational content and styling tips
Marketing messages (with consent)
Technical support and troubleshooting
Your WhatsApp Privacy:
Messages are end-to-end encrypted by WhatsApp
Subject to both our privacy policy and WhatsApp's privacy policy
Review WhatsApp's terms at: https://www.whatsapp.com/legal/privacy-policy
SPECIAL CATEGORIES OF DATA
Hair Type & Styling Data:
We collect hair-related information for consultation purposes.
Extra Protections:
Used only for product recommendations and styling guidance
Never used for marketing without consent
Can be deleted upon request
CHILDREN'S PRIVACY
Our products and services are intended for individuals 18 years and older. We do not knowingly collect personal information from children under 18 without parental consent.
INTERNATIONAL CUSTOMERS
If you are outside Botswana:
Your data may be processed in Botswana
Subject to Botswana data protection laws
Same privacy protections apply
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically. Significant changes will be communicated via WhatsApp or email. Continued use after changes indicates acceptance.
DATA BREACH NOTIFICATION
In the unlikely event of a data breach, affected customers will be notified within 72 hours with steps to protect themselves.
CONTACT INFORMATION
For Privacy-Related Questions:
Email: info@tenderly.store
WhatsApp: +267 74033153
Phone: +267 74033153
Business Hours: Monday-Saturday, 8:00 AM - 6:00 PM CAT
Mailing Address:
Eleve Proprietary Limited (Tenderly Wellness)
Gaborone, Botswana
Registration: BW00009422422
YOUR CONSENT
By using our services, you consent to collection and processing of personal data as described, WhatsApp communications, delivery using provided address, and product warranty registration.
You can withdraw consent at any time by contacting us.
This Privacy Policy complies with:
Botswana Electronic Communications and Transactions Act
International best practices for data protection
Consumer protection regulations
Electrical product safety requirements
Last Updated: November 20, 2025
Next Review: May 2026
Tenderly Wellness (Eleve Proprietary Limited) is committed to protecting your privacy while delivering exceptional professional styling solutions.