FREQUENTLY ASKED QUESTIONS
TENDERLY WELLNESS FREQUENTLY ASKED QUESTIONS
Everything You Need to Know About Professional Hair Styling Tools
Last Updated November 2025
GENERAL QUESTIONS
What is Tenderly Wellness
Tenderly Wellness is Botswana's premier destination for professional-grade hair styling tools. As part of the trusted Tenderly brand family, we specialize in salon-quality hair dryers and styling devices designed for African hair textures, making professional styling accessible and affordable.
How is Tenderly Wellness different from buying styling tools elsewhere
Professional-grade quality Salon-quality tools, not cheap consumer versions
African hair compatibility Selected specifically for our hair textures
Local warranty support No shipping overseas for issues
Inspect-Before-Payment P50 delivery fee + balance after inspection
Styling consultation included Professional guidance on tool selection
Comprehensive safety protocols Proper usage and heat protection guidance
Are these tools suitable for African hair
Yes! Our tools are specifically selected for African hair textures
Multiple heat settings for different hair types
Ceramictourmaline technology protects melanin-rich hair
Ionic technology reduces frizz common in African hair
Professional wattage for efficient styling
Versatile enough for natural, relaxed, and transitioning hair
Do you offer holiday gift packages
Yes! During Q4 2025 (November-December), we offer
Complete Styling Set (P1,999) Hair dryer + 2-in-1 styler
Premium Gift Bundle (P2,499) Complete set + heat protectant products
Ultimate Styling Package (P2,999) Everything + professional accessories
Free gift wrapping + personalized cards
WhatsApp gift consultation service
PRODUCT QUESTIONS
What hair styling tools do you sell
PROFESSIONAL HAIR DRYERS (P999-P1,499)
Multiple heat and speed settings
Ionic technology for frizz control
Cool shot button for style setting
Professional wattage
Lightweight design
2-IN-1 STYLING TOOLS (P1,499-P2,199)
Straightening and curling capabilities
Ceramictourmaline plates
Adjustable temperature control
Quick heat-up
Versatile styling
HOLIDAY BUNDLES (P1,999-P2,999)
Complete styling sets with multiple tools
Professional accessories included
Heat protectant products
Gift packaging available
Which product is right for me
Get a Hair Dryer if you
Need daily blow-drying
Want volume and body
Prefer natural or blown-out styles
Have limited styling time
Get a 2-in-1 Styler if you
Want styling versatility (straight + curls)
Style for special occasions often
Like changing your look frequently
Need one tool that does everything
Get the Complete Set if you
Want total styling freedom
Never want to visit salon for styling
Value having professional tools at home
See this as long-term investment
Our WhatsApp consultation (+267 74033153) helps you choose based on your hair type, styling habits, and budget.
Are these authentic products
Yes! All Tenderly Wellness products are
Sourced from reputable manufacturers
Quality inspected before delivery
Come with manufacturer information
Include proper safety certifications
Backed by our quality guarantee
We never sell counterfeit or imitation products.
What voltage do these tools use
All our products are 220-240V compatible - perfect for Botswana's electrical standards. They plug directly into standard Botswana outlets with no converter needed.
Do they come with warranties
Yes! All products include
7-day functionality guarantee from Tenderly Wellness
Manufacturer warranty (varies by product, typically 6-12 months)
Local warranty support coordinated through us (no overseas shipping)
Defect replacement within warranty period
SAFETY & USAGE
Are these tools safe for my hair
Yes, when used properly
Use appropriate heat settings for your hair type
Apply heat protectant products before styling
Don't use on wet hair (except blow dryers)
Keep tools moving to avoid heat damage
Follow temperature guidelines we provide
We include comprehensive safety and usage instructions with every purchase.
What heat settings should I use
For FineDamaged Hair
Hair Dryer Low to medium heat
Styling Tools 150-180°C maximum
Always use heat protectant
For MediumNormal Hair
Hair Dryer Medium heat
Styling Tools 180-200°C
Heat protectant recommended
For ThickCoarse Hair
Hair Dryer Medium to high heat
Styling Tools 200-220°C
Heat protectant essential
We provide detailed heat setting guides with consultation.
How do I protect my hair from heat damage
Always use heat protectant products before styling
Start with lowest effective temperature and increase only if needed
Keep tools moving - don't hold in one spot
Limit frequency - give hair heat-free days when possible
Deep condition regularly to maintain hair health
Use cool shot on dryers to set style and seal cuticles
How do I maintain these tools
Daily
Unplug and let cool completely before storing
Wipe exterior with soft cloth
Check cord for damage
Weekly
Clean air vents on dryers (remove dust)
Wipe styling plates with damp cloth
Remove hair caught in vents
Monthly
Deep clean per manufacturer instructions
Check all functions working properly
Inspect cord and plug for wear
We provide detailed maintenance guides with every purchase.
ORDERING & DELIVERY
How does the payment model work
NEW PAYMENT SYSTEM
Place order via WhatsApp consultation (+267 74033153)
Provide full delivery address (area, plothouse, city)
Specialist team confirms exact courier fee for your location (P50-P115)
Pay courier fee upfront (mobile moneybank transfer)
Products dispatched via Sprint Courier
Inspect upon delivery with courier present
Pay remaining balance only if satisfied
Start styling with your new professional tools!
Why Variable Courier Fee
Required by Sprint Courier for electrical products (industry standard)
Distance-based pricing (P50-P115) reflects actual courier costs
Transparent pricing - no markup, you pay what courier charges us
Ensures serious purchase intent and priority handling
No risk to you - full inspection before paying balance
Example Totals
Gaborone customer (P999 dryer) P1054 total (P999 + P55 courier)
Remote area (P1499 styler) P1614 total (P1499 + P115 courier)
What payment methods do you accept
Courier fee (P50-P115) Orange Money (78372298), MyZaka, bank transfer
Product balance Orange Money (78372298), MyZaka, bank transfer
NOT ACCEPTED Cash, PayPal, Stripe, creditdebit cards
Paid after you inspect and approve the product at delivery
Do you deliver nationwide
Yes, we deliver throughout Botswana
Gaborone and surrounding areas Same day or next day (typically P50-60 courier fee)
Francistown, Maun, Kasane 1-2 business days (typically P70-85 courier fee)
All other locations 2-3 business days (typically P90-115 courier fee)
International Selected countries (contact for quote)
What are your delivery costs
Variable courier fees based on location
Gaborone & nearby areas P50-P60
Mid-range cities P70-P85
Remotedistant areas P90-P115
Exact fee confirmed by specialist team based on your address
Express delivery available in major cities (additional fee)
Can I cancel my order
Before Products Dispatch
Full refund of courier fee (P50-P115)
No penalties
After Products Dispatch
Courier fee retained (P50-P115, courier already paid)
You can refuse delivery for valid reasons (see Return Policy)
Balance never charged if you refuse delivery
INSPECTION & RETURNS
What can I inspect at delivery
You CAN inspect
✅ Packaging integrity (unopened, undamaged)
✅ Product appearance and condition
✅ Correct modelcolor received
✅ All accessories included
✅ No visible defects or damage
✅ Manufacturer seals intact
You CANNOT do
❌ Plug in and test (electrical safety - test after payment)
❌ Open sealed inner packaging
❌ Use the tool before payment
What if the product is defective
AT DELIVERY (Visual Inspection)
If packaging is damaged, seals broken, or obvious defects visible, you can refuse delivery. P50 fee retained, no balance payment.
AFTER DELIVERY (Functionality Issues)
Within 7 days Full refund or replacement if product doesn't work properly
Contact us immediately via WhatsApp (+267 74033153)
We arrange pickup and replacement
Full refund including P50 delivery fee
What's your return policy
7-Day Functionality Guarantee
Products must not work as described
Manufacturing defects covered
Full refund or replacement (your choice)
We cover return shipping
What's NOT Returnable
Products that work but you changed your mind (inspect carefully!)
Damage from misuse or not following instructions
Tools used beyond 7 days without reporting issues
Products with broken seals that function properly
For Defects
Report within 24-48 hours of discovering issue
Provide photosvideo of problem
Return product for inspection
Refund processed within 5-7 business days
Full Return Policy httpstake.apptenderlywellnesspagesreturnpolicy
HOLIDAY GIFTS
Can I send tools as a gift
Absolutely! Our holiday gift service includes
Professional gift wrapping (complimentary on gift packages)
Personalized gift messages
Direct delivery to recipient
Gift consultation via WhatsApp
Discreet pricing (no invoices in gift packages)
What if the recipient wants to exchange
Gift recipients can exchange within 7 days if
Tool doesn't meet their needs
Different modelcolor preferred
Subject to stock availability
Original packaging required
We coordinate directly with recipients for smooth exchanges.
STYLING SUPPORT
Do you provide styling tutorials
Yes! Every purchase includes
Basic usage video tutorial (WhatsApp)
Heat setting guide for your hair type
Styling tips document
Access to our styling tips WhatsApp broadcasts
One-on-one styling consultation available
What if I don't know how to use the tools
We provide comprehensive support
Step-by-step usage instructions
Video demonstrations via WhatsApp
Personalized styling consultation
Troubleshooting support
Safety and technique guidance
Can I get help choosing the right tool
Yes! Our free consultation service includes
Hair type assessment
Styling goal discussion
Tool recommendation based on your needs
Budget consideration
Usage frequency analysis
WhatsApp us +267 74033153 for personalized consultation.
TECHNICAL SUPPORT
What if my tool stops working
Contact us immediately WhatsApp +267 74033153
Describe the issue What's happening, when it started
Troubleshooting We'll help you troubleshoot first
Warranty claim If defective, we process warranty claim
Replacementrepair Arranged locally (no overseas shipping)
Do you repair these tools
Within warranty Manufacturer handles repairsreplacement
Out of warranty We can recommend local repair services
Manufacturing defects Always covered regardless of warranty status
User damage Not covered, but we can advise on repair options
Where can I get replacement parts
Contact us for
Replacement nozzles for hair dryers
Styling tool plates (if replaceable)
Power cords (if available)
Other accessories
We coordinate with manufacturers for authentic replacement parts.
CONTACT & SUPPORT
How do I contact customer service
Primary Contact WhatsApp +267 74033153
Hours Monday-Saturday, 800 AM - 600 PM CAT
Response Time Within 2 hours during business hours
Email Support info@tenderly.store
What languages do you support
English (primary)
Setswana (native language support)
Basic support in other local languages
BUSINESS & LEGAL
Is Tenderly Wellness legally registered
Yes, we operate under Eleve Proprietary Limited (Registration BW00009422422), registered with CIPA in Botswana. Tenderly Wellness is a division of this company, part of the Tenderly family of brands.
Do you work with salons or beauty professionals
Yes, we offer partnership opportunities for
Hair salons and beauty professionals
Bulk orders at special rates
Professional training on tools
Revenue-sharing arrangements for referrals
Contact us for partnership inquiries.
Still have questions Contact us directly
WhatsApp +267 74033153
Email info@tenderly.store
We're here to help you achieve salon-quality styling at home!
This FAQ is regularly updated based on customer questions and product developments.
Last updated November 20, 2025
Tenderly Wellness - A Division of Eleve Proprietary Limited
Everything You Need to Know About Professional Hair Styling Tools
Last Updated November 2025
GENERAL QUESTIONS
What is Tenderly Wellness
Tenderly Wellness is Botswana's premier destination for professional-grade hair styling tools. As part of the trusted Tenderly brand family, we specialize in salon-quality hair dryers and styling devices designed for African hair textures, making professional styling accessible and affordable.
How is Tenderly Wellness different from buying styling tools elsewhere
Professional-grade quality Salon-quality tools, not cheap consumer versions
African hair compatibility Selected specifically for our hair textures
Local warranty support No shipping overseas for issues
Inspect-Before-Payment P50 delivery fee + balance after inspection
Styling consultation included Professional guidance on tool selection
Comprehensive safety protocols Proper usage and heat protection guidance
Are these tools suitable for African hair
Yes! Our tools are specifically selected for African hair textures
Multiple heat settings for different hair types
Ceramictourmaline technology protects melanin-rich hair
Ionic technology reduces frizz common in African hair
Professional wattage for efficient styling
Versatile enough for natural, relaxed, and transitioning hair
Do you offer holiday gift packages
Yes! During Q4 2025 (November-December), we offer
Complete Styling Set (P1,999) Hair dryer + 2-in-1 styler
Premium Gift Bundle (P2,499) Complete set + heat protectant products
Ultimate Styling Package (P2,999) Everything + professional accessories
Free gift wrapping + personalized cards
WhatsApp gift consultation service
PRODUCT QUESTIONS
What hair styling tools do you sell
PROFESSIONAL HAIR DRYERS (P999-P1,499)
Multiple heat and speed settings
Ionic technology for frizz control
Cool shot button for style setting
Professional wattage
Lightweight design
2-IN-1 STYLING TOOLS (P1,499-P2,199)
Straightening and curling capabilities
Ceramictourmaline plates
Adjustable temperature control
Quick heat-up
Versatile styling
HOLIDAY BUNDLES (P1,999-P2,999)
Complete styling sets with multiple tools
Professional accessories included
Heat protectant products
Gift packaging available
Which product is right for me
Get a Hair Dryer if you
Need daily blow-drying
Want volume and body
Prefer natural or blown-out styles
Have limited styling time
Get a 2-in-1 Styler if you
Want styling versatility (straight + curls)
Style for special occasions often
Like changing your look frequently
Need one tool that does everything
Get the Complete Set if you
Want total styling freedom
Never want to visit salon for styling
Value having professional tools at home
See this as long-term investment
Our WhatsApp consultation (+267 74033153) helps you choose based on your hair type, styling habits, and budget.
Are these authentic products
Yes! All Tenderly Wellness products are
Sourced from reputable manufacturers
Quality inspected before delivery
Come with manufacturer information
Include proper safety certifications
Backed by our quality guarantee
We never sell counterfeit or imitation products.
What voltage do these tools use
All our products are 220-240V compatible - perfect for Botswana's electrical standards. They plug directly into standard Botswana outlets with no converter needed.
Do they come with warranties
Yes! All products include
7-day functionality guarantee from Tenderly Wellness
Manufacturer warranty (varies by product, typically 6-12 months)
Local warranty support coordinated through us (no overseas shipping)
Defect replacement within warranty period
SAFETY & USAGE
Are these tools safe for my hair
Yes, when used properly
Use appropriate heat settings for your hair type
Apply heat protectant products before styling
Don't use on wet hair (except blow dryers)
Keep tools moving to avoid heat damage
Follow temperature guidelines we provide
We include comprehensive safety and usage instructions with every purchase.
What heat settings should I use
For FineDamaged Hair
Hair Dryer Low to medium heat
Styling Tools 150-180°C maximum
Always use heat protectant
For MediumNormal Hair
Hair Dryer Medium heat
Styling Tools 180-200°C
Heat protectant recommended
For ThickCoarse Hair
Hair Dryer Medium to high heat
Styling Tools 200-220°C
Heat protectant essential
We provide detailed heat setting guides with consultation.
How do I protect my hair from heat damage
Always use heat protectant products before styling
Start with lowest effective temperature and increase only if needed
Keep tools moving - don't hold in one spot
Limit frequency - give hair heat-free days when possible
Deep condition regularly to maintain hair health
Use cool shot on dryers to set style and seal cuticles
How do I maintain these tools
Daily
Unplug and let cool completely before storing
Wipe exterior with soft cloth
Check cord for damage
Weekly
Clean air vents on dryers (remove dust)
Wipe styling plates with damp cloth
Remove hair caught in vents
Monthly
Deep clean per manufacturer instructions
Check all functions working properly
Inspect cord and plug for wear
We provide detailed maintenance guides with every purchase.
ORDERING & DELIVERY
How does the payment model work
NEW PAYMENT SYSTEM
Place order via WhatsApp consultation (+267 74033153)
Provide full delivery address (area, plothouse, city)
Specialist team confirms exact courier fee for your location (P50-P115)
Pay courier fee upfront (mobile moneybank transfer)
Products dispatched via Sprint Courier
Inspect upon delivery with courier present
Pay remaining balance only if satisfied
Start styling with your new professional tools!
Why Variable Courier Fee
Required by Sprint Courier for electrical products (industry standard)
Distance-based pricing (P50-P115) reflects actual courier costs
Transparent pricing - no markup, you pay what courier charges us
Ensures serious purchase intent and priority handling
No risk to you - full inspection before paying balance
Example Totals
Gaborone customer (P999 dryer) P1054 total (P999 + P55 courier)
Remote area (P1499 styler) P1614 total (P1499 + P115 courier)
What payment methods do you accept
Courier fee (P50-P115) Orange Money (78372298), MyZaka, bank transfer
Product balance Orange Money (78372298), MyZaka, bank transfer
NOT ACCEPTED Cash, PayPal, Stripe, creditdebit cards
Paid after you inspect and approve the product at delivery
Do you deliver nationwide
Yes, we deliver throughout Botswana
Gaborone and surrounding areas Same day or next day (typically P50-60 courier fee)
Francistown, Maun, Kasane 1-2 business days (typically P70-85 courier fee)
All other locations 2-3 business days (typically P90-115 courier fee)
International Selected countries (contact for quote)
What are your delivery costs
Variable courier fees based on location
Gaborone & nearby areas P50-P60
Mid-range cities P70-P85
Remotedistant areas P90-P115
Exact fee confirmed by specialist team based on your address
Express delivery available in major cities (additional fee)
Can I cancel my order
Before Products Dispatch
Full refund of courier fee (P50-P115)
No penalties
After Products Dispatch
Courier fee retained (P50-P115, courier already paid)
You can refuse delivery for valid reasons (see Return Policy)
Balance never charged if you refuse delivery
INSPECTION & RETURNS
What can I inspect at delivery
You CAN inspect
✅ Packaging integrity (unopened, undamaged)
✅ Product appearance and condition
✅ Correct modelcolor received
✅ All accessories included
✅ No visible defects or damage
✅ Manufacturer seals intact
You CANNOT do
❌ Plug in and test (electrical safety - test after payment)
❌ Open sealed inner packaging
❌ Use the tool before payment
What if the product is defective
AT DELIVERY (Visual Inspection)
If packaging is damaged, seals broken, or obvious defects visible, you can refuse delivery. P50 fee retained, no balance payment.
AFTER DELIVERY (Functionality Issues)
Within 7 days Full refund or replacement if product doesn't work properly
Contact us immediately via WhatsApp (+267 74033153)
We arrange pickup and replacement
Full refund including P50 delivery fee
What's your return policy
7-Day Functionality Guarantee
Products must not work as described
Manufacturing defects covered
Full refund or replacement (your choice)
We cover return shipping
What's NOT Returnable
Products that work but you changed your mind (inspect carefully!)
Damage from misuse or not following instructions
Tools used beyond 7 days without reporting issues
Products with broken seals that function properly
For Defects
Report within 24-48 hours of discovering issue
Provide photosvideo of problem
Return product for inspection
Refund processed within 5-7 business days
Full Return Policy httpstake.apptenderlywellnesspagesreturnpolicy
HOLIDAY GIFTS
Can I send tools as a gift
Absolutely! Our holiday gift service includes
Professional gift wrapping (complimentary on gift packages)
Personalized gift messages
Direct delivery to recipient
Gift consultation via WhatsApp
Discreet pricing (no invoices in gift packages)
What if the recipient wants to exchange
Gift recipients can exchange within 7 days if
Tool doesn't meet their needs
Different modelcolor preferred
Subject to stock availability
Original packaging required
We coordinate directly with recipients for smooth exchanges.
STYLING SUPPORT
Do you provide styling tutorials
Yes! Every purchase includes
Basic usage video tutorial (WhatsApp)
Heat setting guide for your hair type
Styling tips document
Access to our styling tips WhatsApp broadcasts
One-on-one styling consultation available
What if I don't know how to use the tools
We provide comprehensive support
Step-by-step usage instructions
Video demonstrations via WhatsApp
Personalized styling consultation
Troubleshooting support
Safety and technique guidance
Can I get help choosing the right tool
Yes! Our free consultation service includes
Hair type assessment
Styling goal discussion
Tool recommendation based on your needs
Budget consideration
Usage frequency analysis
WhatsApp us +267 74033153 for personalized consultation.
TECHNICAL SUPPORT
What if my tool stops working
Contact us immediately WhatsApp +267 74033153
Describe the issue What's happening, when it started
Troubleshooting We'll help you troubleshoot first
Warranty claim If defective, we process warranty claim
Replacementrepair Arranged locally (no overseas shipping)
Do you repair these tools
Within warranty Manufacturer handles repairsreplacement
Out of warranty We can recommend local repair services
Manufacturing defects Always covered regardless of warranty status
User damage Not covered, but we can advise on repair options
Where can I get replacement parts
Contact us for
Replacement nozzles for hair dryers
Styling tool plates (if replaceable)
Power cords (if available)
Other accessories
We coordinate with manufacturers for authentic replacement parts.
CONTACT & SUPPORT
How do I contact customer service
Primary Contact WhatsApp +267 74033153
Hours Monday-Saturday, 800 AM - 600 PM CAT
Response Time Within 2 hours during business hours
Email Support info@tenderly.store
What languages do you support
English (primary)
Setswana (native language support)
Basic support in other local languages
BUSINESS & LEGAL
Is Tenderly Wellness legally registered
Yes, we operate under Eleve Proprietary Limited (Registration BW00009422422), registered with CIPA in Botswana. Tenderly Wellness is a division of this company, part of the Tenderly family of brands.
Do you work with salons or beauty professionals
Yes, we offer partnership opportunities for
Hair salons and beauty professionals
Bulk orders at special rates
Professional training on tools
Revenue-sharing arrangements for referrals
Contact us for partnership inquiries.
Still have questions Contact us directly
WhatsApp +267 74033153
Email info@tenderly.store
We're here to help you achieve salon-quality styling at home!
This FAQ is regularly updated based on customer questions and product developments.
Last updated November 20, 2025
Tenderly Wellness - A Division of Eleve Proprietary Limited