FREQUENTLY ASKED QUESTIONS
Tenderly Wellness — Frequently Asked Questions
Effective: May 2026 | Eleve (Pty) Ltd — BW00009422422
ORDERING
How do I place an order?
All orders are placed through WhatsApp. Message our team at +267 74 033 153, tell us what you are interested in, and we will confirm availability, pricing, and delivery details. Once confirmed, we arrange dispatch to your door.
Do you have a physical store?
No. Tenderly Wellness is online-only. All ordering and communication happens through WhatsApp and our store page at take.app/tenderlywellness.
Can I collect my order in person?
We do not offer walk-in collection. All orders are delivered to your door nationwide.
Can I order if I am outside Botswana?
Currently we serve Botswana only. International orders are not available at this time.
PRODUCTS
What products does Tenderly Wellness carry?
Our current range includes heated wellness devices, warming blankets, EMS body toning units, and portable blending systems. Message our team for current stock and pricing as our range updates seasonally.
Are your heated products safe to use overnight?
Each heated device comes with specific usage instructions. Follow them strictly. We do not recommend unsupervised overnight use of any electrical heating device unless explicitly stated in the product instructions.
What voltage do your electrical products use?
All Tenderly Wellness electrical products are compatible with standard Botswana voltage. Do not attempt to use any device with an incompatible power source or modified adapter.
Can I use your wellness devices if I have a medical condition?
If you have a medical condition — including heart conditions, circulatory issues, or implanted medical devices such as a pacemaker — consult a qualified healthcare professional before using any Tenderly Wellness electrical device. Our products are for general personal wellness use and do not constitute medical treatment.
Do results vary?
Yes. Individual results depend on consistency of use, lifestyle, and personal physiology. Product descriptions reflect general performance and are not a guarantee of specific outcomes.
DELIVERY
Do you deliver to my area?
We deliver nationwide across Botswana via Sprint Courier and local courier partners. Message our team to confirm delivery to your specific location.
How long does delivery take?
1 to 3 business days from dispatch. Delivery operates Monday to Saturday. No Sunday deliveries.
What is the courier fee?
Courier fees are variable based on your location. Gaborone: P50–P60. Mid-range cities: P70–P85. Remote areas: P90–P115. Your exact fee is confirmed by our team before dispatch.
Why do I pay a courier fee upfront?
Sprint Courier requires an upfront courier fee for electrical product orders. This is standard courier industry practice and applies to all electrical deliveries, not a Tenderly-specific charge.
PAYMENT
When do I pay?
You pay at the door after inspecting your order. Power on the device, confirm everything is correct, then pay. If unsatisfied, refuse the order and owe nothing for the product. The courier fee is separate and confirmed before dispatch.
How do I pay?
Via mobile money — Orange Money, MyZaka, or eWallet. Cash is accepted for local deliveries. We do not accept PayPal, Stripe, credit cards, or bank transfers.
RETURNS
What is the return window for wellness products?
7 days from the date of delivery. Electrical and heated devices are subject to a 7-day return window, reflecting the nature of these products.
What qualifies for a return?
Wrong product received, device arrived damaged or non-functional, or device stops functioning within the 7-day window under normal use. Contact us before returning anything — unannounced returns cannot be processed.
What if my device stops working after 7 days?
Contact our team at +267 74 033 153. While outside the standard return window, we assess each case individually and will advise on the best resolution.
Are courier fees refunded on returns?
The original courier fee is non-refundable. Return courier costs are covered by Tenderly Wellness where the wrong item was dispatched or the device arrived damaged. All other returns within the 7-day window are arranged and covered by the customer.
CONTACT
WhatsApp: +267 74 033 153
Email: info@tenderly.store
Store: take.app/tenderlywellness
Effective: May 2026 | Eleve (Pty) Ltd — BW00009422422
ORDERING
How do I place an order?
All orders are placed through WhatsApp. Message our team at +267 74 033 153, tell us what you are interested in, and we will confirm availability, pricing, and delivery details. Once confirmed, we arrange dispatch to your door.
Do you have a physical store?
No. Tenderly Wellness is online-only. All ordering and communication happens through WhatsApp and our store page at take.app/tenderlywellness.
Can I collect my order in person?
We do not offer walk-in collection. All orders are delivered to your door nationwide.
Can I order if I am outside Botswana?
Currently we serve Botswana only. International orders are not available at this time.
PRODUCTS
What products does Tenderly Wellness carry?
Our current range includes heated wellness devices, warming blankets, EMS body toning units, and portable blending systems. Message our team for current stock and pricing as our range updates seasonally.
Are your heated products safe to use overnight?
Each heated device comes with specific usage instructions. Follow them strictly. We do not recommend unsupervised overnight use of any electrical heating device unless explicitly stated in the product instructions.
What voltage do your electrical products use?
All Tenderly Wellness electrical products are compatible with standard Botswana voltage. Do not attempt to use any device with an incompatible power source or modified adapter.
Can I use your wellness devices if I have a medical condition?
If you have a medical condition — including heart conditions, circulatory issues, or implanted medical devices such as a pacemaker — consult a qualified healthcare professional before using any Tenderly Wellness electrical device. Our products are for general personal wellness use and do not constitute medical treatment.
Do results vary?
Yes. Individual results depend on consistency of use, lifestyle, and personal physiology. Product descriptions reflect general performance and are not a guarantee of specific outcomes.
DELIVERY
Do you deliver to my area?
We deliver nationwide across Botswana via Sprint Courier and local courier partners. Message our team to confirm delivery to your specific location.
How long does delivery take?
1 to 3 business days from dispatch. Delivery operates Monday to Saturday. No Sunday deliveries.
What is the courier fee?
Courier fees are variable based on your location. Gaborone: P50–P60. Mid-range cities: P70–P85. Remote areas: P90–P115. Your exact fee is confirmed by our team before dispatch.
Why do I pay a courier fee upfront?
Sprint Courier requires an upfront courier fee for electrical product orders. This is standard courier industry practice and applies to all electrical deliveries, not a Tenderly-specific charge.
PAYMENT
When do I pay?
You pay at the door after inspecting your order. Power on the device, confirm everything is correct, then pay. If unsatisfied, refuse the order and owe nothing for the product. The courier fee is separate and confirmed before dispatch.
How do I pay?
Via mobile money — Orange Money, MyZaka, or eWallet. Cash is accepted for local deliveries. We do not accept PayPal, Stripe, credit cards, or bank transfers.
RETURNS
What is the return window for wellness products?
7 days from the date of delivery. Electrical and heated devices are subject to a 7-day return window, reflecting the nature of these products.
What qualifies for a return?
Wrong product received, device arrived damaged or non-functional, or device stops functioning within the 7-day window under normal use. Contact us before returning anything — unannounced returns cannot be processed.
What if my device stops working after 7 days?
Contact our team at +267 74 033 153. While outside the standard return window, we assess each case individually and will advise on the best resolution.
Are courier fees refunded on returns?
The original courier fee is non-refundable. Return courier costs are covered by Tenderly Wellness where the wrong item was dispatched or the device arrived damaged. All other returns within the 7-day window are arranged and covered by the customer.
CONTACT
WhatsApp: +267 74 033 153
Email: info@tenderly.store
Store: take.app/tenderlywellness