7-Day Return Policy
TENDERLY RETURN POLICY
Effective Date: September 2025
30-DAY SATISFACTION GUARANTEE
At Tenderly, we stand behind the quality of our professional-grade skincare products. We offer a comprehensive 30-day return policy designed to ensure your complete satisfaction while maintaining the highest safety standards.
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STANDARD RETURN POLICY
Return Window
- 30 days from delivery date for all products
- Products may be opened and partially used for evaluation
- Original packaging and receipt required for all returns
Eligible Returns
- Unopened products in original condition
- Products used according to instructions that don't meet expectations
- Products received damaged or defective
- Wrong products shipped due to our error
Return Process
1. Contact our customer service via WhatsApp: +267 74033153
2. Provide order number and reason for return
3. Receive return authorization and shipping instructions
4. Ship products back using provided return label
5. Refund processed within 5-7 business days of receipt
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SPECIAL ALLERGIC REACTION PROTOCOL
Immediate Response for Adverse Reactions
If you experience any allergic reaction or adverse skin response:
1. STOP USE IMMEDIATELY and take photos of affected area
2. Contact us within 24 hours via WhatsApp: +267 74033153
3. Provide detailed description of reaction and timeline
4. Return unused product with reaction documentation
Allergic Reaction Returns
- Full refund guaranteed for verified allergic reactions
- Extended 60-day window from date of reaction occurrence
- Free return shipping for all reaction-related returns
- Product must be returned for safety analysis and FDA reporting
- Medical consultation reimbursement up to P500 for severe reactions
Documentation Requirements
- Photos of skin reaction (if comfortable sharing)
- Timeline of product use and reaction onset
- List of other products used simultaneously
- Medical professional's assessment (if obtained)
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NON-RETURNABLE ITEMS
For health and safety reasons, the following cannot be returned:
- Products used beyond 30 days without adverse reaction
- Products damaged by misuse or failure to follow instructions
- Products mixed with other substances
- Custom-blended or personalized formulations
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REFUND PROCESSING
Refund Methods
- Original payment method (preferred)
- Orange Money transfer
- Bank transfer (for cash payments)
- Store credit (customer choice)
Processing Timeline
- Standard returns: 5-7 business days after product receipt
- Reaction returns: 2-3 business days (priority processing)
- Defective products: Immediate replacement + full refund
Refund Amounts
- Full product cost for eligible returns
- Shipping costs refunded for defective products and reactions
- Delivery fees retained for standard dissatisfaction returns
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EXCHANGE POLICY
Product Exchanges
- Available within 30 days of delivery
- Same-value product exchanges preferred
- Price difference applies for upgrades
- Exchanges subject to stock availability
Exchange Process
1. Contact customer service for exchange authorization
2. Return original product following standard process
3. New product shipped upon receipt of return
4. No additional shipping charges for eligible exchanges
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INTERNATIONAL RETURNS
For customers outside Botswana:
- Same 30-day return window applies
- Customer responsible for return shipping costs
- Customs duties and taxes non-refundable
- Extended processing time (10-14 business days)
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HEALTH AND SAFETY COMMITMENT
Product Safety Monitoring
- All returned products analyzed for quality control
- Adverse reactions reported to relevant health authorities
- Safety data used to improve product formulations
- Customer feedback integrated into safety protocols
Customer Health Protection
- Patch testing recommended for all new customers
- Gradual introduction protocols provided
- Professional consultation available
- Licensed dermatology partnerships for severe reactions
---
CONTACT INFORMATION
Customer Service Hours: Monday-Saturday, 8:00 AM - 6:00 PM CAT
WhatsApp: +267 74033153 (Immediate response)
Email: info@tenderly.store
For Medical Emergencies: Contact your healthcare provider immediately, then notify us for product return and analysis.
---
QUALITY ASSURANCE GUARANTEE
Tenderly is committed to providing professional-grade skincare products that meet international safety standards. Our return policy reflects this commitment by prioritizing customer safety and satisfaction above all else.
This policy is designed to protect our customers while ensuring we maintain the highest product quality and safety standards in the Botswana skincare market.
---
This return policy complies with Botswana consumer protection laws and international cosmetic safety standards. Policy subject to updates based on regulatory changes and customer feedback.
Effective Date: September 2025
30-DAY SATISFACTION GUARANTEE
At Tenderly, we stand behind the quality of our professional-grade skincare products. We offer a comprehensive 30-day return policy designed to ensure your complete satisfaction while maintaining the highest safety standards.
---
STANDARD RETURN POLICY
Return Window
- 30 days from delivery date for all products
- Products may be opened and partially used for evaluation
- Original packaging and receipt required for all returns
Eligible Returns
- Unopened products in original condition
- Products used according to instructions that don't meet expectations
- Products received damaged or defective
- Wrong products shipped due to our error
Return Process
1. Contact our customer service via WhatsApp: +267 74033153
2. Provide order number and reason for return
3. Receive return authorization and shipping instructions
4. Ship products back using provided return label
5. Refund processed within 5-7 business days of receipt
---
SPECIAL ALLERGIC REACTION PROTOCOL
Immediate Response for Adverse Reactions
If you experience any allergic reaction or adverse skin response:
1. STOP USE IMMEDIATELY and take photos of affected area
2. Contact us within 24 hours via WhatsApp: +267 74033153
3. Provide detailed description of reaction and timeline
4. Return unused product with reaction documentation
Allergic Reaction Returns
- Full refund guaranteed for verified allergic reactions
- Extended 60-day window from date of reaction occurrence
- Free return shipping for all reaction-related returns
- Product must be returned for safety analysis and FDA reporting
- Medical consultation reimbursement up to P500 for severe reactions
Documentation Requirements
- Photos of skin reaction (if comfortable sharing)
- Timeline of product use and reaction onset
- List of other products used simultaneously
- Medical professional's assessment (if obtained)
---
NON-RETURNABLE ITEMS
For health and safety reasons, the following cannot be returned:
- Products used beyond 30 days without adverse reaction
- Products damaged by misuse or failure to follow instructions
- Products mixed with other substances
- Custom-blended or personalized formulations
---
REFUND PROCESSING
Refund Methods
- Original payment method (preferred)
- Orange Money transfer
- Bank transfer (for cash payments)
- Store credit (customer choice)
Processing Timeline
- Standard returns: 5-7 business days after product receipt
- Reaction returns: 2-3 business days (priority processing)
- Defective products: Immediate replacement + full refund
Refund Amounts
- Full product cost for eligible returns
- Shipping costs refunded for defective products and reactions
- Delivery fees retained for standard dissatisfaction returns
---
EXCHANGE POLICY
Product Exchanges
- Available within 30 days of delivery
- Same-value product exchanges preferred
- Price difference applies for upgrades
- Exchanges subject to stock availability
Exchange Process
1. Contact customer service for exchange authorization
2. Return original product following standard process
3. New product shipped upon receipt of return
4. No additional shipping charges for eligible exchanges
---
INTERNATIONAL RETURNS
For customers outside Botswana:
- Same 30-day return window applies
- Customer responsible for return shipping costs
- Customs duties and taxes non-refundable
- Extended processing time (10-14 business days)
---
HEALTH AND SAFETY COMMITMENT
Product Safety Monitoring
- All returned products analyzed for quality control
- Adverse reactions reported to relevant health authorities
- Safety data used to improve product formulations
- Customer feedback integrated into safety protocols
Customer Health Protection
- Patch testing recommended for all new customers
- Gradual introduction protocols provided
- Professional consultation available
- Licensed dermatology partnerships for severe reactions
---
CONTACT INFORMATION
Customer Service Hours: Monday-Saturday, 8:00 AM - 6:00 PM CAT
WhatsApp: +267 74033153 (Immediate response)
Email: info@tenderly.store
For Medical Emergencies: Contact your healthcare provider immediately, then notify us for product return and analysis.
---
QUALITY ASSURANCE GUARANTEE
Tenderly is committed to providing professional-grade skincare products that meet international safety standards. Our return policy reflects this commitment by prioritizing customer safety and satisfaction above all else.
This policy is designed to protect our customers while ensuring we maintain the highest product quality and safety standards in the Botswana skincare market.
---
This return policy complies with Botswana consumer protection laws and international cosmetic safety standards. Policy subject to updates based on regulatory changes and customer feedback.