Privacy Policy
TENDERLY PRIVACY POLICY
Effective Date: November 20, 2025
INTRODUCTION
At Tenderly (legally registered as Eleve Proprietary Limited, BW00009422422), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our online store at https://take.app/tenderly, communicate with us via WhatsApp, or make purchases from us.
INFORMATION WE COLLECT
We collect the following personal information to provide our services:
Personal Details:
Full name
Physical address (for delivery)
Email address (optional)
Phone number (primary contact method)
WhatsApp number
Payment information (mobile money details, processed securely)
Skin type and concerns (for consultation services)
Product preferences and purchase history
Technical Data:
IP address and browser information
Device information (mobile/desktop)
Site usage data through analytics
Order history and preferences
WhatsApp conversation data (for customer service quality)
Health & Safety Data:
Allergic reaction reports (if applicable)
Skin sensitivity information
Product compatibility notes
Medical consultation records (if provided)
HOW WE USE YOUR INFORMATION
We use your personal information for:
Primary Business Operations:
Processing and fulfilling your orders
Arranging delivery throughout Botswana (Gaborone, Francistown, Maun, and nationwide)
Providing customer service and professional skincare consultation
Sending order confirmations and shipping updates
Processing payments via mobile money (Orange Money, MyZaka) or cash on delivery
Managing Pay After Delivery verification
Customer Care & Safety:
Monitoring product safety and adverse reactions
Providing ongoing skincare support and education
Tracking customer results and satisfaction
Responding to emergency safety concerns
Marketing (With Your Consent Only):
WhatsApp broadcast messages about promotions
Educational content about skincare
New product announcements
Holiday and seasonal campaign information
Exclusive member offers
You can opt out of marketing messages at any time by replying "STOP" to any WhatsApp broadcast.
Business Improvement:
Improving our website and services
Understanding customer preferences
Optimizing product offerings
Enhancing consultation quality
DATA PROTECTION AND SECURITY
We protect your information through:
Technical Security:
SSL encryption for all data transmission on our website
Secure storage systems with restricted access
Regular security audits and updates
Compliance with industry-standard security practices
Encrypted WhatsApp communications (end-to-end encryption)
Operational Security:
Limited employee access to personal data (need-to-know basis only)
Mandatory confidentiality agreements for all staff
Regular staff training on data protection
Secure payment processing protocols
Mobile Money Security:
We never store your mobile money PIN or passwords
Payments processed directly through Orange Money/MyZaka systems
No credit card data collected (we don't use card payments)
Cash on delivery requires no digital financial data
THIRD-PARTY SERVICES
We share your information only with trusted partners necessary for our operations:
E-commerce Platform:
TakeApp - Our e-commerce platform provider for online storefront
They process orders and manage product catalogs
Subject to their own privacy policies
Payment Processors:
Orange Money (78372298) & MyZaka - For secure mobile money transactions
Payment data handled directly by these providers
We only receive transaction confirmation
Used for variable courier fees (P50-P115) and product payments
Analytics:
Google Analytics - For website traffic and user behavior analysis (anonymized data)
Delivery Services:
Sprint Courier & Local Partners in Botswana for product delivery
Receive only name, phone, and delivery address
No financial or health data shared
Sprint requires upfront payment for cosmetics delivery (industry standard)
Healthcare Partners:
Licensed Dermatologists - For complex case consultations (with your explicit consent only)
Medical data shared only when you authorize referral
Subject to medical confidentiality requirements
Each partner maintains their own privacy policies, which we encourage you to review.
YOUR RIGHTS UNDER BOTSWANA LAW
Under Botswana's Electronic Communications and Transactions Act and data protection principles, you have the right to:
Access Rights:
Access your personal data we hold
Request a copy of your information in readable format
Understand how your data is being used
Correction Rights:
Request correction of inaccurate information
Update your contact details
Modify your skincare profile
Deletion Rights:
Request deletion of your data (subject to legal retention requirements)
Remove yourself from marketing lists
Close your customer account
Control Rights:
Withdraw consent for marketing communications
Object to processing of your data for specific purposes
Request restricted processing in certain circumstances
How to Exercise Your Rights:
Contact us at:
WhatsApp: +267 74033153
Email: info@tenderly.store
We will respond within 14 business days.
COOKIES AND TRACKING
Our Website Uses Cookies To:
Remember your preferences and shopping cart
Analyze site traffic and user behavior
Improve website functionality
Understand which products interest you
Cookie Types:
Essential Cookies - Required for site operation (cannot be disabled)
Analytics Cookies - Help us understand site usage (can be disabled)
Preference Cookies - Remember your settings (can be disabled)
You can disable non-essential cookies in your browser settings, though this may affect site functionality.
DATA RETENTION
How Long We Keep Your Data:
Order Information: 7 years (for tax and accounting purposes as required by Botswana law)
Customer Profiles: Until you request deletion or account closure
Marketing Consent: Until you withdraw consent
Safety Reports: 10 years (for regulatory compliance and product safety monitoring)
WhatsApp Messages: 2 years (for customer service quality and dispute resolution)
After retention periods expire, data is securely deleted or anonymized.
WHATSAPP COMMUNICATIONS
Our Use of WhatsApp:
Primary customer service channel
Order consultations and confirmations
Educational content delivery
Marketing messages (with consent)
Emergency safety communications
Your WhatsApp Privacy:
Messages are end-to-end encrypted by WhatsApp
We don't share your WhatsApp messages with third parties
You can block us or leave groups at any time
Marketing messages can be stopped by replying "STOP"
WhatsApp Data:
Subject to both our privacy policy and WhatsApp's privacy policy. Review WhatsApp's terms at: https://www.whatsapp.com/legal/privacy-policy
SPECIAL CATEGORIES OF DATA
Health & Skin Data:
We collect health-related information (skin conditions, allergies, reactions) for safety and consultation purposes.
Extra Protections:
Used only for your safety and product recommendations
Shared with healthcare professionals only with your consent
Subject to medical confidentiality when shared with dermatologists
Never used for marketing purposes
Can be deleted upon request (subject to safety monitoring requirements)
CHILDREN'S PRIVACY
Our products and services are intended for individuals 18 years and older. We do not knowingly collect personal information from children under 18 without parental consent.
If you are under 18 and wish to purchase products, you must have parental or guardian consent and supervision.
INTERNATIONAL CUSTOMERS
If you are outside Botswana:
Your data may be processed in Botswana
Subject to Botswana data protection laws
International data transfers comply with applicable regulations
Same privacy protections apply
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect:
Changes in our practices
New legal requirements
Enhanced security measures
Service improvements
Notice of Changes:
Updated policy posted on website with new "Effective Date"
Significant changes communicated via WhatsApp or email
Continued use after changes indicates acceptance
DATA BREACH NOTIFICATION
In the unlikely event of a data breach:
We will investigate and contain the breach immediately
Affected customers notified within 72 hours
Steps to protect yourself communicated clearly
Relevant authorities notified as required by law
Measures taken to prevent future breaches
CONTACT INFORMATION
For Privacy-Related Questions or Concerns:
Email: info@tenderly.store
WhatsApp: +267 74033153
Phone: +267 74033153
Business Hours: Monday-Saturday, 8:00 AM - 6:00 PM CAT
Mailing Address:
Eleve Proprietary Limited (Tenderly)
Gaborone, Botswana
Registration: BW00009422422
Data Protection Officer:
For formal data protection inquiries, contact our DPO via email: info@tenderly.store
COMPLAINT PROCEDURE
If you believe your privacy rights have been violated:
Contact us first: We aim to resolve concerns internally
Formal complaint: Submit written complaint to info@tenderly.store
Response timeline: We will respond within 14 business days
Regulatory authority: If unsatisfied, you may contact Botswana's relevant data protection authorities
LEGAL BASIS FOR PROCESSING
We process your personal data under the following legal bases:
Contract Performance: Processing necessary to fulfill our service obligations
Consent: You have given clear consent for specific purposes
Legal Obligation: Processing required to comply with Botswana law
Legitimate Interests: Processing necessary for our business operations (balanced against your rights)
YOUR CONSENT
By using our services, you consent to:
Collection and processing of personal data as described
WhatsApp communications for orders and customer service
Delivery of products using provided address information
Safety monitoring of product usage
You can withdraw consent at any time by contacting us.
This Privacy Policy complies with:
Botswana Electronic Communications and Transactions Act
International best practices for data protection
Consumer protection regulations
Healthcare data confidentiality requirements
Last Updated: November 20, 2025
Next Review: May 2026
Tenderly (Eleve Proprietary Limited) is committed to protecting your privacy while delivering exceptional professional skincare solutions.
Effective Date: November 20, 2025
INTRODUCTION
At Tenderly (legally registered as Eleve Proprietary Limited, BW00009422422), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our online store at https://take.app/tenderly, communicate with us via WhatsApp, or make purchases from us.
INFORMATION WE COLLECT
We collect the following personal information to provide our services:
Personal Details:
Full name
Physical address (for delivery)
Email address (optional)
Phone number (primary contact method)
WhatsApp number
Payment information (mobile money details, processed securely)
Skin type and concerns (for consultation services)
Product preferences and purchase history
Technical Data:
IP address and browser information
Device information (mobile/desktop)
Site usage data through analytics
Order history and preferences
WhatsApp conversation data (for customer service quality)
Health & Safety Data:
Allergic reaction reports (if applicable)
Skin sensitivity information
Product compatibility notes
Medical consultation records (if provided)
HOW WE USE YOUR INFORMATION
We use your personal information for:
Primary Business Operations:
Processing and fulfilling your orders
Arranging delivery throughout Botswana (Gaborone, Francistown, Maun, and nationwide)
Providing customer service and professional skincare consultation
Sending order confirmations and shipping updates
Processing payments via mobile money (Orange Money, MyZaka) or cash on delivery
Managing Pay After Delivery verification
Customer Care & Safety:
Monitoring product safety and adverse reactions
Providing ongoing skincare support and education
Tracking customer results and satisfaction
Responding to emergency safety concerns
Marketing (With Your Consent Only):
WhatsApp broadcast messages about promotions
Educational content about skincare
New product announcements
Holiday and seasonal campaign information
Exclusive member offers
You can opt out of marketing messages at any time by replying "STOP" to any WhatsApp broadcast.
Business Improvement:
Improving our website and services
Understanding customer preferences
Optimizing product offerings
Enhancing consultation quality
DATA PROTECTION AND SECURITY
We protect your information through:
Technical Security:
SSL encryption for all data transmission on our website
Secure storage systems with restricted access
Regular security audits and updates
Compliance with industry-standard security practices
Encrypted WhatsApp communications (end-to-end encryption)
Operational Security:
Limited employee access to personal data (need-to-know basis only)
Mandatory confidentiality agreements for all staff
Regular staff training on data protection
Secure payment processing protocols
Mobile Money Security:
We never store your mobile money PIN or passwords
Payments processed directly through Orange Money/MyZaka systems
No credit card data collected (we don't use card payments)
Cash on delivery requires no digital financial data
THIRD-PARTY SERVICES
We share your information only with trusted partners necessary for our operations:
E-commerce Platform:
TakeApp - Our e-commerce platform provider for online storefront
They process orders and manage product catalogs
Subject to their own privacy policies
Payment Processors:
Orange Money (78372298) & MyZaka - For secure mobile money transactions
Payment data handled directly by these providers
We only receive transaction confirmation
Used for variable courier fees (P50-P115) and product payments
Analytics:
Google Analytics - For website traffic and user behavior analysis (anonymized data)
Delivery Services:
Sprint Courier & Local Partners in Botswana for product delivery
Receive only name, phone, and delivery address
No financial or health data shared
Sprint requires upfront payment for cosmetics delivery (industry standard)
Healthcare Partners:
Licensed Dermatologists - For complex case consultations (with your explicit consent only)
Medical data shared only when you authorize referral
Subject to medical confidentiality requirements
Each partner maintains their own privacy policies, which we encourage you to review.
YOUR RIGHTS UNDER BOTSWANA LAW
Under Botswana's Electronic Communications and Transactions Act and data protection principles, you have the right to:
Access Rights:
Access your personal data we hold
Request a copy of your information in readable format
Understand how your data is being used
Correction Rights:
Request correction of inaccurate information
Update your contact details
Modify your skincare profile
Deletion Rights:
Request deletion of your data (subject to legal retention requirements)
Remove yourself from marketing lists
Close your customer account
Control Rights:
Withdraw consent for marketing communications
Object to processing of your data for specific purposes
Request restricted processing in certain circumstances
How to Exercise Your Rights:
Contact us at:
WhatsApp: +267 74033153
Email: info@tenderly.store
We will respond within 14 business days.
COOKIES AND TRACKING
Our Website Uses Cookies To:
Remember your preferences and shopping cart
Analyze site traffic and user behavior
Improve website functionality
Understand which products interest you
Cookie Types:
Essential Cookies - Required for site operation (cannot be disabled)
Analytics Cookies - Help us understand site usage (can be disabled)
Preference Cookies - Remember your settings (can be disabled)
You can disable non-essential cookies in your browser settings, though this may affect site functionality.
DATA RETENTION
How Long We Keep Your Data:
Order Information: 7 years (for tax and accounting purposes as required by Botswana law)
Customer Profiles: Until you request deletion or account closure
Marketing Consent: Until you withdraw consent
Safety Reports: 10 years (for regulatory compliance and product safety monitoring)
WhatsApp Messages: 2 years (for customer service quality and dispute resolution)
After retention periods expire, data is securely deleted or anonymized.
WHATSAPP COMMUNICATIONS
Our Use of WhatsApp:
Primary customer service channel
Order consultations and confirmations
Educational content delivery
Marketing messages (with consent)
Emergency safety communications
Your WhatsApp Privacy:
Messages are end-to-end encrypted by WhatsApp
We don't share your WhatsApp messages with third parties
You can block us or leave groups at any time
Marketing messages can be stopped by replying "STOP"
WhatsApp Data:
Subject to both our privacy policy and WhatsApp's privacy policy. Review WhatsApp's terms at: https://www.whatsapp.com/legal/privacy-policy
SPECIAL CATEGORIES OF DATA
Health & Skin Data:
We collect health-related information (skin conditions, allergies, reactions) for safety and consultation purposes.
Extra Protections:
Used only for your safety and product recommendations
Shared with healthcare professionals only with your consent
Subject to medical confidentiality when shared with dermatologists
Never used for marketing purposes
Can be deleted upon request (subject to safety monitoring requirements)
CHILDREN'S PRIVACY
Our products and services are intended for individuals 18 years and older. We do not knowingly collect personal information from children under 18 without parental consent.
If you are under 18 and wish to purchase products, you must have parental or guardian consent and supervision.
INTERNATIONAL CUSTOMERS
If you are outside Botswana:
Your data may be processed in Botswana
Subject to Botswana data protection laws
International data transfers comply with applicable regulations
Same privacy protections apply
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect:
Changes in our practices
New legal requirements
Enhanced security measures
Service improvements
Notice of Changes:
Updated policy posted on website with new "Effective Date"
Significant changes communicated via WhatsApp or email
Continued use after changes indicates acceptance
DATA BREACH NOTIFICATION
In the unlikely event of a data breach:
We will investigate and contain the breach immediately
Affected customers notified within 72 hours
Steps to protect yourself communicated clearly
Relevant authorities notified as required by law
Measures taken to prevent future breaches
CONTACT INFORMATION
For Privacy-Related Questions or Concerns:
Email: info@tenderly.store
WhatsApp: +267 74033153
Phone: +267 74033153
Business Hours: Monday-Saturday, 8:00 AM - 6:00 PM CAT
Mailing Address:
Eleve Proprietary Limited (Tenderly)
Gaborone, Botswana
Registration: BW00009422422
Data Protection Officer:
For formal data protection inquiries, contact our DPO via email: info@tenderly.store
COMPLAINT PROCEDURE
If you believe your privacy rights have been violated:
Contact us first: We aim to resolve concerns internally
Formal complaint: Submit written complaint to info@tenderly.store
Response timeline: We will respond within 14 business days
Regulatory authority: If unsatisfied, you may contact Botswana's relevant data protection authorities
LEGAL BASIS FOR PROCESSING
We process your personal data under the following legal bases:
Contract Performance: Processing necessary to fulfill our service obligations
Consent: You have given clear consent for specific purposes
Legal Obligation: Processing required to comply with Botswana law
Legitimate Interests: Processing necessary for our business operations (balanced against your rights)
YOUR CONSENT
By using our services, you consent to:
Collection and processing of personal data as described
WhatsApp communications for orders and customer service
Delivery of products using provided address information
Safety monitoring of product usage
You can withdraw consent at any time by contacting us.
This Privacy Policy complies with:
Botswana Electronic Communications and Transactions Act
International best practices for data protection
Consumer protection regulations
Healthcare data confidentiality requirements
Last Updated: November 20, 2025
Next Review: May 2026
Tenderly (Eleve Proprietary Limited) is committed to protecting your privacy while delivering exceptional professional skincare solutions.