Tenderly Skincare — Privacy Policy
Effective: October 2026 | Eleve (Pty) Ltd — BW00009422422
Overview
Tenderly takes your privacy seriously, and we know ditshubaba is something many women want to keep private. This policy explains what personal information we collect, how we use it, and how we protect it. By applying, ordering or messaging us, you agree to the practices described here.
Information We Collect
When you apply, join a session, book an assessment or place an order, we may collect:
Full name
Phone number
Delivery address and area
Your application answers: how long you have had ditshubaba, what you have already tried, and whether you are pregnant or breastfeeding
Skin concerns and history from your assessment and check-ins
Photos you choose to send us, such as progress photos
Payment confirmation details
WhatsApp communication history related to your application, session or order
We do not collect payment account numbers, national identity numbers, or any financial credentials. Payment confirmation is the only financial record we retain.
Sensitive Information
Information about your skin and health, including whether you are pregnant or breastfeeding, is sensitive. We collect it only to plan safe care for you. It is kept internally, and only the team members who need it can see it. By submitting your application, you consent to us using this information for the purposes in this policy.
How We Use Your Information
Your information is used only to:
Review your application and plan your care
Run your session, assessment and progress reviews
Process and fulfil your order and coordinate delivery with our courier partners
Follow up on returns, reactions, or after-sales concerns
Send relevant product updates or promotions via WhatsApp, where you have opted in
We do not use your information for any purpose unrelated to your relationship with Tenderly.
Free Sessions and Assessments
Our free sessions run with cameras off. Your name is hidden from other attendees. Questions are seen only by our team, and if we answer one aloud we do not name you. Your one-to-one assessment is a private video call with our specialist. Sessions and assessments run on third-party video-call services, which process the call under their own privacy policies.
Photos and Case Studies
Before-and-after photos are only ever shown with the written consent of the woman in them, and without her name unless she asks for it to be included. You can withdraw your consent at any time by messaging us, and we will stop using your photos. Progress photos you send us are used only to review your progress with you.
WhatsApp Communications
Tenderly communicates primarily through WhatsApp Business. When you contact our WhatsApp channels, your messages are received and managed by our team. Our groups, broadcast lists and free channel are opt-in. Our channel is one-way: followers cannot see each other or post. You may ask to be removed from any list at any time by messaging our team directly.
Advertising and Our Website
We advertise on Facebook and Instagram. If you contact us from an advertisement, Meta handles that click under its own privacy policy, and we receive only what you send us and the basic details WhatsApp shows any business you message. Our online store and forms are provided by third-party platforms. Some of our forms, such as the progress check-in, may remember your name in your own browser so you do not have to retype it. You can clear this through your browser settings.
Applications From Areas We Do Not Yet Serve
If we cannot yet deliver to your area, we keep your name, phone number and area only so we can message you when we do. You can ask us to delete them at any time. If you apply but do not join, we delete your application within 90 days unless you ask us to keep it for a later intake.
Information Sharing
Tenderly does not sell, rent, or trade your personal information to third parties. Your name, phone number and delivery address are shared with our courier partners solely for the purpose of fulfilling your order. Courier partners are not authorised to use your information for any other purpose. Our service providers, such as WhatsApp, our store platform and video-call services, process information on our behalf under their own terms, and some may store data outside Botswana.
Your skin and health information is never shared externally without your consent, except where the law requires it.
Data Retention
We keep your information for as long as you are a customer and for up to two years after your last order, for record-keeping and so we can support you if you return. Assessment records and progress photos are deleted at the end of that period. You may request deletion of your data at any time by contacting us directly. Requests are processed within 7 business days.
Security
We take reasonable precautions to protect your personal information from unauthorised access, disclosure, or misuse. All team members with access to customer data are bound by confidentiality as a condition of their role. If we become aware of a breach that could harm you, we will tell you as soon as we reasonably can and explain what we are doing about it.
Children
Our services are for adults aged 18 and over. We do not knowingly collect information from anyone under 18, and we delete it if we learn we have.
Your Rights
You have the right to:
Request access to the personal information we hold about you
Request correction of any inaccurate information
Request deletion of your data
Withdraw your consent, including for photos
Opt out of promotional communications at any time
To exercise any of these rights, contact us via WhatsApp or email. If you are unhappy with how we handle your information, you may also complain to the relevant data protection authority in Botswana.
Governing Law
This Privacy Policy is governed by the laws of the Republic of Botswana, including applicable data protection principles under Botswana law.
Changes to This Policy
Tenderly reserves the right to update this Privacy Policy at any time. The effective date at the top reflects the most recent revision. Continued engagement with our store or WhatsApp channels constitutes acceptance of any updates.
Contact
WhatsApp: +267 77 395 703
Email: info@tenderly.store