Privacy Policy

Tenderly Skincare — Privacy Policy
Effective: May 2026 | Eleve (Pty) Ltd — BW00009422422

Overview
Tenderly takes your privacy seriously. This policy explains what personal information we collect, how we use it, and how we protect it. By engaging with our store or WhatsApp channels, you agree to the practices described here.

Information We Collect
When you place an order or book a consultation, we collect the following:

Full name
Delivery address
Phone number
Skin concerns and history (consultation customers)
Payment confirmation details
WhatsApp communication history related to your order

We do not collect payment account numbers, national identity numbers, or any financial credentials. Payment confirmation is the only financial record we retain.

How We Use Your Information
Your information is used exclusively to:

Process and fulfill your order
Coordinate delivery with our courier partners
Conduct your skincare consultation and maintain your skin profile
Follow up on returns, reactions, or after-sales concerns
Send relevant product updates or promotions via WhatsApp, where you have opted in

We do not use your information for any purpose unrelated to your relationship with Tenderly.

WhatsApp Communications
Tenderly communicates primarily through WhatsApp Business. By initiating contact with our WhatsApp channels, you acknowledge that your messages are received and managed by our team. Community broadcast lists — such as Tenderly Home — are opt-in. You may request removal from any broadcast list at any time by messaging our team directly.

Information Sharing
Tenderly does not sell, rent, or trade your personal information to third parties. Your delivery details are shared with our courier partners solely for the purpose of fulfilling your order. Courier partners are not authorised to use your information for any other purpose.
Skin assessment data from consultations is retained internally and never shared externally under any circumstance.

Data Retention
Your information is retained for the duration of your customer relationship with Tenderly and for a reasonable period thereafter for record-keeping purposes. You may request deletion of your data at any time by contacting us directly. Requests are processed within 7 business days.

Security
We take reasonable precautions to protect your personal information from unauthorised access, disclosure, or misuse. All internal team members with access to customer data are bound by confidentiality as a condition of their role.

Your Rights
You have the right to:

Request access to the personal information we hold about you
Request correction of any inaccurate information
Request deletion of your data
Opt out of promotional communications at any time

To exercise any of these rights, contact us via WhatsApp or email.

Governing Law
This Privacy Policy is governed by the laws of the Republic of Botswana, including applicable data protection principles under Botswana law.

Changes to This Policy
Tenderly reserves the right to update this Privacy Policy at any time. The effective date at the top reflects the most recent revision. Continued engagement with our store or WhatsApp channels constitutes acceptance of any updates.

Contact
WhatsApp: +267 77 395 703
Email: info@tenderly.store