Privacy Policy
Effective Date: 06/07/2025
Introduction
At Tenderly, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our online store at https://take.app/tenderly or make purchases from us.
Information We Collect
We collect the following personal information to provide our services:
Personal Details:
Full name
Physical address (for delivery)
Email address
Phone number
Payment information (processed securely through PayPal and Stripe)
Technical Data:
IP address and browser information
Site usage data through Google Analytics
Order history and preferences
How We Use Your Information
We use your personal information for:
Processing and fulfilling your orders
Arranging delivery to Gaborone, Francistown, and Maun
Providing customer service and support
Sending order confirmations and shipping updates
Optional marketing communications (with your consent only)
Improving our website and services
Data Protection and Security
We protect your information through:
SSL encryption for all data transmission
Secure storage systems with restricted access
Regular security audits and updates
Compliance with industry-standard security practices
Third-Party Services
We share your information only with trusted partners necessary for our operations:
TakeApp: Our e-commerce platform provider
Payment Processors: PayPal and Stripe for secure payment processing
Analytics: Google Analytics for website improvement
Delivery Services: Local courier partners in Botswana
Each partner maintains their own privacy policies, which we encourage you to review.
Your Rights
Under Botswana's Electronic Communications and Transactions Act, you have the right to:
Access your personal data we hold
Request correction of inaccurate information
Request deletion of your data
Withdraw consent for marketing communications
Object to processing of your data
To exercise these rights, contact us at info@tenderly.store
Cookies
Our website uses cookies to:
Remember your preferences and shopping cart
Analyze site traffic and user behavior
Improve website functionality
You can disable cookies in your browser settings, though this may affect site functionality.
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Order information is kept for 7 years for tax and accounting purposes.
Contact Information
For privacy-related questions or concerns:
Email: info@tenderly.store
Phone: +26774033153
Address: Gaborone, Botswana
Introduction
At Tenderly, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our online store at https://take.app/tenderly or make purchases from us.
Information We Collect
We collect the following personal information to provide our services:
Personal Details:
Full name
Physical address (for delivery)
Email address
Phone number
Payment information (processed securely through PayPal and Stripe)
Technical Data:
IP address and browser information
Site usage data through Google Analytics
Order history and preferences
How We Use Your Information
We use your personal information for:
Processing and fulfilling your orders
Arranging delivery to Gaborone, Francistown, and Maun
Providing customer service and support
Sending order confirmations and shipping updates
Optional marketing communications (with your consent only)
Improving our website and services
Data Protection and Security
We protect your information through:
SSL encryption for all data transmission
Secure storage systems with restricted access
Regular security audits and updates
Compliance with industry-standard security practices
Third-Party Services
We share your information only with trusted partners necessary for our operations:
TakeApp: Our e-commerce platform provider
Payment Processors: PayPal and Stripe for secure payment processing
Analytics: Google Analytics for website improvement
Delivery Services: Local courier partners in Botswana
Each partner maintains their own privacy policies, which we encourage you to review.
Your Rights
Under Botswana's Electronic Communications and Transactions Act, you have the right to:
Access your personal data we hold
Request correction of inaccurate information
Request deletion of your data
Withdraw consent for marketing communications
Object to processing of your data
To exercise these rights, contact us at info@tenderly.store
Cookies
Our website uses cookies to:
Remember your preferences and shopping cart
Analyze site traffic and user behavior
Improve website functionality
You can disable cookies in your browser settings, though this may affect site functionality.
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Order information is kept for 7 years for tax and accounting purposes.
Contact Information
For privacy-related questions or concerns:
Email: info@tenderly.store
Phone: +26774033153
Address: Gaborone, Botswana