About Us
ABOUT TENDERLY
Professional Skincare for Botswana
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WHO WE ARE
Tenderly is Botswana's premier professional skincare company, specializing in clinical-grade active ingredient formulations designed specifically for African skin in our unique climate. Founded with the mission to make dermatologist-quality skincare accessible and affordable, we bridge the gap between expensive medical treatments and ineffective over-the-counter products.
Our commitment: Bringing professional-grade skincare results to every Batswana woman, backed by science, safety, and exceptional customer care.
---
OUR STORY
The Tenderly journey began with a simple frustration shared by thousands of Batswana women: spending hundreds of pula on skincare products that simply don't work for our skin, our climate, or our concerns.
The Problem We Saw:
- Expensive dermatologist treatments (P2,500+ per session) with temporary results
- International products formulated for European skin and climates
- Harsh sun damage requiring specialized protection and treatment
- Limited access to professional-grade active ingredients
- Confusion about safe product combinations and usage
Our Solution:
We partnered with international skincare laboratories to create professional-grade formulations specifically tested and optimized for:
- African melanin and skin characteristics
- Botswana's intense UV exposure and dry climate
- Safe integration with traditional skincare practices
- Affordable accessibility without compromising quality
---
WHAT MAKES US DIFFERENT
Clinical-Grade Active Ingredients
We use the same professional concentrations found in dermatologist offices:
- Retinol 2.5% (medical-grade anti-aging)
- Vitamin C 15% (clinical brightening strength)
- Medical-grade Hyaluronic Acid (pharmaceutical hydration)
- Broad-spectrum SPF 86+ (maximum UV protection)
Botswana-Specific Formulation
Our products are specifically formulated for:
- High UV exposure and sun damage repair
- Dry climate hydration needs
- African skin tone hyperpigmentation concerns
- Traditional ingredient compatibility
Professional Safety Standards
- FDA registration and compliance with international cosmetic regulations
- Dermatologist consultation partnerships for complex skin concerns
- Comprehensive patch testing protocols for customer safety
- Adverse event monitoring and reporting systems
- Licensed healthcare provider partnerships for professional oversight
Accessible Professional Results
- Pay After Delivery system eliminates purchase risk
- Professional consultation included with every purchase
- Comprehensive education and support for safe product use
- Results equivalent to P2,500+ dermatologist treatments for fraction of cost
---
OUR PRODUCT PHILOSOPHY
Science-Based Formulation
Every Tenderly product is backed by clinical research and safety data. We don't make claims we can't substantiate, and we provide transparent ingredient information with full safety warnings.
Education-First Approach
We believe informed customers achieve better results safely. That's why we provide:
- Comprehensive usage instructions and safety protocols
- Professional consultation with every purchase
- Ongoing customer education about active ingredients
- Transparent communication about expected results and timelines
Safety Above Everything
Professional-grade active ingredients require professional-grade safety protocols:
- Mandatory patch testing recommendations for all new customers
- Contraindication screening for pregnancy, medication interactions
- Gradual introduction protocols to minimize irritation
- 24/7 customer support for questions and concerns
---
OUR COMMITMENT TO BOTSWANA
Local Understanding
As a Botswana-based company, we understand:
- The unique challenges of skincare in our climate
- Cultural preferences and traditional beauty practices
- Economic considerations and value expectations
- The importance of family and community in beauty decisions
Community Investment
- Local job creation through our growing customer service and logistics team
- Educational workshops about safe skincare practices
- Partnerships with local healthcare providers for customer safety
- Affordable access programs for students and essential workers
Environmental Responsibility
- Sustainable packaging using recyclable materials where possible
- Minimal waste delivery systems with reusable packaging options
- Local sourcing of complementary ingredients when available
- Responsible disposal education for active ingredient products
---
REGULATORY COMPLIANCE & SAFETY
International Standards
Tenderly operates under:
- FDA cosmetic regulations with full product registration
- International cosmetic safety standards (ISO, EU guidelines)
- Botswana health authority compliance with local regulations
- Professional liability insurance covering all product-related risks
Customer Health Protection
- Licensed dermatology partnerships for complex cases
- Adverse event reporting systems to health authorities
- Continuous safety monitoring of all products
- Regular safety data review and formula optimization
---
CUSTOMER SUCCESS STORIES
"I was spending P2,500 every month at the dermatologist. Now I get the same results for P599 and it lasts 4 months!" - Refilwe M., Teacher
"Finally, skincare that understands African skin and Botswana sun. My dark spots are fading for the first time in years." - Sarah K., Banking Executive
"The consultation and education I received changed everything. I finally understand my skin and how to care for it properly." - Thabo L., Entrepreneur
---
OUR TEAM
Founder & CEO
Lemogang Mapulanga brings entrepreneurial vision and deep understanding of Botswana market needs to create accessible professional skincare solutions.
Professional Advisory Board
- Licensed Dermatologists providing medical oversight and safety review
- Cosmetic Chemists ensuring formulation quality and stability
- Regulatory Specialists maintaining compliance with international standards
- Customer Safety Advocates prioritizing consumer protection and education
Customer Success Team
Our WhatsApp-based customer service team provides:
- Professional consultation for product selection and usage
- Ongoing support throughout your skincare journey
- Safety monitoring and adverse event response
- Educational resources for optimal results
---
QUALITY ASSURANCE
Product Testing
Every Tenderly product undergoes:
- Stability testing for quality over time
- Safety testing including irritation and sensitization studies
- Efficacy testing to validate claimed benefits
- Quality control batch testing before shipping
Continuous Improvement
We regularly review:
- Customer feedback and results data
- Safety reports and adverse event analysis
- Formula optimization based on real-world performance
- New ingredient research for enhanced effectiveness
---
CONTACT US
Customer Service & Consultation:
WhatsApp: +267 74033153 (Available 8:00 AM - 6:00 PM, Monday-Saturday)
Professional Inquiries:
Email: info@tenderly.store
Safety Concerns:
Emergency WhatsApp: +267 74033153
Email: info@tenderly.store
---
OUR PROMISE
At Tenderly, we promise to provide professional-grade skincare that delivers real results safely, affordably, and with complete transparency. We're not just selling products - we're partnering with you on your journey to healthy, confident skin.
Your skin deserves professional care. Your budget deserves professional value. Your safety deserves professional standards.
Welcome to the future of skincare in Botswana.
---
Tenderly - Professional Skincare, Botswana Made
Professional Skincare for Botswana
---
WHO WE ARE
Tenderly is Botswana's premier professional skincare company, specializing in clinical-grade active ingredient formulations designed specifically for African skin in our unique climate. Founded with the mission to make dermatologist-quality skincare accessible and affordable, we bridge the gap between expensive medical treatments and ineffective over-the-counter products.
Our commitment: Bringing professional-grade skincare results to every Batswana woman, backed by science, safety, and exceptional customer care.
---
OUR STORY
The Tenderly journey began with a simple frustration shared by thousands of Batswana women: spending hundreds of pula on skincare products that simply don't work for our skin, our climate, or our concerns.
The Problem We Saw:
- Expensive dermatologist treatments (P2,500+ per session) with temporary results
- International products formulated for European skin and climates
- Harsh sun damage requiring specialized protection and treatment
- Limited access to professional-grade active ingredients
- Confusion about safe product combinations and usage
Our Solution:
We partnered with international skincare laboratories to create professional-grade formulations specifically tested and optimized for:
- African melanin and skin characteristics
- Botswana's intense UV exposure and dry climate
- Safe integration with traditional skincare practices
- Affordable accessibility without compromising quality
---
WHAT MAKES US DIFFERENT
Clinical-Grade Active Ingredients
We use the same professional concentrations found in dermatologist offices:
- Retinol 2.5% (medical-grade anti-aging)
- Vitamin C 15% (clinical brightening strength)
- Medical-grade Hyaluronic Acid (pharmaceutical hydration)
- Broad-spectrum SPF 86+ (maximum UV protection)
Botswana-Specific Formulation
Our products are specifically formulated for:
- High UV exposure and sun damage repair
- Dry climate hydration needs
- African skin tone hyperpigmentation concerns
- Traditional ingredient compatibility
Professional Safety Standards
- FDA registration and compliance with international cosmetic regulations
- Dermatologist consultation partnerships for complex skin concerns
- Comprehensive patch testing protocols for customer safety
- Adverse event monitoring and reporting systems
- Licensed healthcare provider partnerships for professional oversight
Accessible Professional Results
- Pay After Delivery system eliminates purchase risk
- Professional consultation included with every purchase
- Comprehensive education and support for safe product use
- Results equivalent to P2,500+ dermatologist treatments for fraction of cost
---
OUR PRODUCT PHILOSOPHY
Science-Based Formulation
Every Tenderly product is backed by clinical research and safety data. We don't make claims we can't substantiate, and we provide transparent ingredient information with full safety warnings.
Education-First Approach
We believe informed customers achieve better results safely. That's why we provide:
- Comprehensive usage instructions and safety protocols
- Professional consultation with every purchase
- Ongoing customer education about active ingredients
- Transparent communication about expected results and timelines
Safety Above Everything
Professional-grade active ingredients require professional-grade safety protocols:
- Mandatory patch testing recommendations for all new customers
- Contraindication screening for pregnancy, medication interactions
- Gradual introduction protocols to minimize irritation
- 24/7 customer support for questions and concerns
---
OUR COMMITMENT TO BOTSWANA
Local Understanding
As a Botswana-based company, we understand:
- The unique challenges of skincare in our climate
- Cultural preferences and traditional beauty practices
- Economic considerations and value expectations
- The importance of family and community in beauty decisions
Community Investment
- Local job creation through our growing customer service and logistics team
- Educational workshops about safe skincare practices
- Partnerships with local healthcare providers for customer safety
- Affordable access programs for students and essential workers
Environmental Responsibility
- Sustainable packaging using recyclable materials where possible
- Minimal waste delivery systems with reusable packaging options
- Local sourcing of complementary ingredients when available
- Responsible disposal education for active ingredient products
---
REGULATORY COMPLIANCE & SAFETY
International Standards
Tenderly operates under:
- FDA cosmetic regulations with full product registration
- International cosmetic safety standards (ISO, EU guidelines)
- Botswana health authority compliance with local regulations
- Professional liability insurance covering all product-related risks
Customer Health Protection
- Licensed dermatology partnerships for complex cases
- Adverse event reporting systems to health authorities
- Continuous safety monitoring of all products
- Regular safety data review and formula optimization
---
CUSTOMER SUCCESS STORIES
"I was spending P2,500 every month at the dermatologist. Now I get the same results for P599 and it lasts 4 months!" - Refilwe M., Teacher
"Finally, skincare that understands African skin and Botswana sun. My dark spots are fading for the first time in years." - Sarah K., Banking Executive
"The consultation and education I received changed everything. I finally understand my skin and how to care for it properly." - Thabo L., Entrepreneur
---
OUR TEAM
Founder & CEO
Lemogang Mapulanga brings entrepreneurial vision and deep understanding of Botswana market needs to create accessible professional skincare solutions.
Professional Advisory Board
- Licensed Dermatologists providing medical oversight and safety review
- Cosmetic Chemists ensuring formulation quality and stability
- Regulatory Specialists maintaining compliance with international standards
- Customer Safety Advocates prioritizing consumer protection and education
Customer Success Team
Our WhatsApp-based customer service team provides:
- Professional consultation for product selection and usage
- Ongoing support throughout your skincare journey
- Safety monitoring and adverse event response
- Educational resources for optimal results
---
QUALITY ASSURANCE
Product Testing
Every Tenderly product undergoes:
- Stability testing for quality over time
- Safety testing including irritation and sensitization studies
- Efficacy testing to validate claimed benefits
- Quality control batch testing before shipping
Continuous Improvement
We regularly review:
- Customer feedback and results data
- Safety reports and adverse event analysis
- Formula optimization based on real-world performance
- New ingredient research for enhanced effectiveness
---
CONTACT US
Customer Service & Consultation:
WhatsApp: +267 74033153 (Available 8:00 AM - 6:00 PM, Monday-Saturday)
Professional Inquiries:
Email: info@tenderly.store
Safety Concerns:
Emergency WhatsApp: +267 74033153
Email: info@tenderly.store
---
OUR PROMISE
At Tenderly, we promise to provide professional-grade skincare that delivers real results safely, affordably, and with complete transparency. We're not just selling products - we're partnering with you on your journey to healthy, confident skin.
Your skin deserves professional care. Your budget deserves professional value. Your safety deserves professional standards.
Welcome to the future of skincare in Botswana.
---
Tenderly - Professional Skincare, Botswana Made