About Us
ABOUT TENDERLY
Professional Skincare for Botswana
WHO WE ARE
Tenderly is Botswana's premier professional skincare company, specializing in clinical-grade active ingredient formulations designed specifically for African skin in our unique climate. Founded with the mission to make dermatologist-quality skincare accessible and affordable, we bridge the gap between expensive medical treatments and ineffective over-the-counter products.
Our commitment: Bringing professional-grade skincare results to every Batswana woman, backed by science, safety, and exceptional customer care.
OUR STORY
The Tenderly journey began with a simple frustration shared by thousands of Batswana women: spending hundreds of pula on skincare products that simply don't work for our skin, our climate, or our concerns.
The Problem We Saw:
Expensive dermatologist treatments (P2,500+ per session) with temporary results
International products formulated for European skin and climates
Harsh sun damage requiring specialized protection and treatment
Limited access to professional-grade active ingredients
Confusion about safe product combinations and usage
Our Solution:
We partnered with international skincare laboratories to create professional-grade formulations specifically tested and optimized for:
African melanin and skin characteristics
Botswana's intense UV exposure and dry climate
Safe integration with traditional skincare practices
Affordable accessibility without compromising quality
WHAT MAKES US DIFFERENT
Clinical-Grade Active Ingredients
We use the same professional concentrations found in dermatologist offices:
Retinol 2.5% (medical-grade anti-aging)
Vitamin C 15% (clinical brightening strength)
Medical-grade Hyaluronic Acid (pharmaceutical hydration)
Broad-spectrum SPF 86+ (maximum UV protection)
Cica (Centella Asiatica) Serum (medical-grade healing and barrier repair)
Botswana-Specific Formulation
Our products are specifically formulated for:
High UV exposure and sun damage repair
Dry climate hydration needs
African skin tone hyperpigmentation concerns
Traditional ingredient compatibility
Professional Safety Standards
FDA registration and compliance with international cosmetic regulations
Dermatologist consultation partnerships for complex skin concerns
Comprehensive patch testing protocols for customer safety
Adverse event monitoring and reporting systems
Licensed healthcare provider partnerships for professional oversight
Accessible Professional Results
Inspect-Before-Payment delivery system eliminates purchase risk (variable courier fee P50-P115 based on location)
Professional consultation included with every purchase
Comprehensive education and support for safe product use
Results equivalent to P2,500+ dermatologist treatments for fraction of cost
OUR PRODUCT PHILOSOPHY
Science-Based Formulation
Every Tenderly product is backed by clinical research and safety data. We don't make claims we can't substantiate, and we provide transparent ingredient information with full safety warnings.
Education-First Approach
We believe informed customers achieve better results safely. That's why we provide:
Comprehensive usage instructions and safety protocols
Professional consultation with every purchase
Ongoing customer education about active ingredients
Transparent communication about expected results and timelines
Safety Above Everything
Professional-grade active ingredients require professional-grade safety protocols:
Mandatory patch testing recommendations for all new customers
Contraindication screening for pregnancy, medication interactions
Gradual introduction protocols to minimize irritation
24/7 customer support for questions and concerns
OUR PRODUCT TIERS (Q4 2025)
TIER 1 - P269: Kojic Brightening Starter
Entry-level professional brightening for dark spots and uneven tone
TIER 2 - P449: Hyperpigmentation Power System
Targeted treatment for stubborn discoloration
TIER 3 - P599: Professional Face Serum Set
Complete morning/evening routine with Vitamin C, Hyaluronic Acid, Retinol 2.5%, SPF 86+
TIER 4 - P899: Complete Transformation System
All Tier 3 products plus cleanser, soap, toner, weekly masks
TIER 5 - P1,119: Ultimate Luxury + Spa Experience
Everything in Tier 4 plus Korean gold masks, ampoules, eye patches, 6-month personal consultation
OUR COMMITMENT TO BOTSWANA
Local Understanding
As a Botswana-based company, we understand:
The unique challenges of skincare in our climate
Cultural preferences and traditional beauty practices
Economic considerations and value expectations
The importance of family and community in beauty decisions
Community Investment
Local job creation through our growing customer service and logistics team
Educational workshops about safe skincare practices
Partnerships with local healthcare providers for customer safety
Affordable access programs for students and essential workers
Environmental Responsibility
Sustainable packaging using recyclable materials where possible
Minimal waste delivery systems with reusable packaging options
Local sourcing of complementary ingredients when available
Responsible disposal education for active ingredient products
REGULATORY COMPLIANCE & SAFETY
International Standards
Tenderly operates under:
FDA cosmetic regulations with full product registration
International cosmetic safety standards (ISO, EU guidelines)
Botswana health authority compliance (CIPA registered as Eleve Proprietary Limited)
Professional liability insurance covering all product-related risks
Customer Health Protection
Licensed dermatology partnerships for complex cases
Adverse event reporting systems to health authorities
Continuous safety monitoring of all products
Regular safety data review and formula optimization
CUSTOMER SUCCESS STORIES
"I was spending P2,500 every month at the dermatologist. Now I get the same results for P599 and it lasts 4 months!" - Refilwe M., Teacher
"Finally, skincare that understands African skin and Botswana sun. My dark spots are fading for the first time in years." - Sarah K., Banking Executive
"The consultation and education I received changed everything. I finally understand my skin and how to care for it properly." - Thabo L., Entrepreneur
OUR TEAM
Founder & CEO
Hanz (Lemogang Mapulanga) brings entrepreneurial vision and deep understanding of Botswana market needs to create accessible professional skincare solutions.
Chief Operating Officer
Zibisani Kgari Mholo ensures operational excellence and customer satisfaction across all touchpoints.
Professional Advisory Board
Licensed Dermatologists providing medical oversight and safety review
Cosmetic Chemists ensuring formulation quality and stability
Regulatory Specialists maintaining compliance with international standards
Customer Safety Advocates prioritizing consumer protection and education
Customer Success Team
Our WhatsApp-based customer service team provides:
Professional consultation for product selection and usage
Ongoing support throughout your skincare journey
Safety monitoring and adverse event response
Educational resources for optimal results
QUALITY ASSURANCE
Product Testing
Every Tenderly product undergoes:
Stability testing for quality over time
Safety testing including irritation and sensitization studies
Efficacy testing to validate claimed benefits
Quality control batch testing before shipping
Continuous Improvement
We regularly review:
Customer feedback and results data
Safety reports and adverse event analysis
Formula optimization based on real-world performance
New ingredient research for enhanced effectiveness
CONTACT US
Customer Service & Consultation:
WhatsApp: +267 74033153
Available: 8:00 AM - 6:00 PM, Monday-Saturday
Professional Inquiries:
Email: info@tenderly.store
Safety Concerns:
Emergency WhatsApp: +267 74033153
Email: info@tenderly.store
Business Registration:
Eleve Proprietary Limited (BW00009422422)
CIPA Registered, Gaborone, Botswana
OUR PROMISE
At Tenderly, we promise to provide professional-grade skincare that delivers real results safely, affordably, and with complete transparency. We're not just selling products - we're partnering with you on your journey to healthy, confident skin.
Your skin deserves professional care.
Your budget deserves professional value.
Your safety deserves professional standards.
Welcome to the future of skincare in Botswana.
Tenderly - Professional Skincare, Botswana Made
Last Updated: November 2025
Professional Skincare for Botswana
WHO WE ARE
Tenderly is Botswana's premier professional skincare company, specializing in clinical-grade active ingredient formulations designed specifically for African skin in our unique climate. Founded with the mission to make dermatologist-quality skincare accessible and affordable, we bridge the gap between expensive medical treatments and ineffective over-the-counter products.
Our commitment: Bringing professional-grade skincare results to every Batswana woman, backed by science, safety, and exceptional customer care.
OUR STORY
The Tenderly journey began with a simple frustration shared by thousands of Batswana women: spending hundreds of pula on skincare products that simply don't work for our skin, our climate, or our concerns.
The Problem We Saw:
Expensive dermatologist treatments (P2,500+ per session) with temporary results
International products formulated for European skin and climates
Harsh sun damage requiring specialized protection and treatment
Limited access to professional-grade active ingredients
Confusion about safe product combinations and usage
Our Solution:
We partnered with international skincare laboratories to create professional-grade formulations specifically tested and optimized for:
African melanin and skin characteristics
Botswana's intense UV exposure and dry climate
Safe integration with traditional skincare practices
Affordable accessibility without compromising quality
WHAT MAKES US DIFFERENT
Clinical-Grade Active Ingredients
We use the same professional concentrations found in dermatologist offices:
Retinol 2.5% (medical-grade anti-aging)
Vitamin C 15% (clinical brightening strength)
Medical-grade Hyaluronic Acid (pharmaceutical hydration)
Broad-spectrum SPF 86+ (maximum UV protection)
Cica (Centella Asiatica) Serum (medical-grade healing and barrier repair)
Botswana-Specific Formulation
Our products are specifically formulated for:
High UV exposure and sun damage repair
Dry climate hydration needs
African skin tone hyperpigmentation concerns
Traditional ingredient compatibility
Professional Safety Standards
FDA registration and compliance with international cosmetic regulations
Dermatologist consultation partnerships for complex skin concerns
Comprehensive patch testing protocols for customer safety
Adverse event monitoring and reporting systems
Licensed healthcare provider partnerships for professional oversight
Accessible Professional Results
Inspect-Before-Payment delivery system eliminates purchase risk (variable courier fee P50-P115 based on location)
Professional consultation included with every purchase
Comprehensive education and support for safe product use
Results equivalent to P2,500+ dermatologist treatments for fraction of cost
OUR PRODUCT PHILOSOPHY
Science-Based Formulation
Every Tenderly product is backed by clinical research and safety data. We don't make claims we can't substantiate, and we provide transparent ingredient information with full safety warnings.
Education-First Approach
We believe informed customers achieve better results safely. That's why we provide:
Comprehensive usage instructions and safety protocols
Professional consultation with every purchase
Ongoing customer education about active ingredients
Transparent communication about expected results and timelines
Safety Above Everything
Professional-grade active ingredients require professional-grade safety protocols:
Mandatory patch testing recommendations for all new customers
Contraindication screening for pregnancy, medication interactions
Gradual introduction protocols to minimize irritation
24/7 customer support for questions and concerns
OUR PRODUCT TIERS (Q4 2025)
TIER 1 - P269: Kojic Brightening Starter
Entry-level professional brightening for dark spots and uneven tone
TIER 2 - P449: Hyperpigmentation Power System
Targeted treatment for stubborn discoloration
TIER 3 - P599: Professional Face Serum Set
Complete morning/evening routine with Vitamin C, Hyaluronic Acid, Retinol 2.5%, SPF 86+
TIER 4 - P899: Complete Transformation System
All Tier 3 products plus cleanser, soap, toner, weekly masks
TIER 5 - P1,119: Ultimate Luxury + Spa Experience
Everything in Tier 4 plus Korean gold masks, ampoules, eye patches, 6-month personal consultation
OUR COMMITMENT TO BOTSWANA
Local Understanding
As a Botswana-based company, we understand:
The unique challenges of skincare in our climate
Cultural preferences and traditional beauty practices
Economic considerations and value expectations
The importance of family and community in beauty decisions
Community Investment
Local job creation through our growing customer service and logistics team
Educational workshops about safe skincare practices
Partnerships with local healthcare providers for customer safety
Affordable access programs for students and essential workers
Environmental Responsibility
Sustainable packaging using recyclable materials where possible
Minimal waste delivery systems with reusable packaging options
Local sourcing of complementary ingredients when available
Responsible disposal education for active ingredient products
REGULATORY COMPLIANCE & SAFETY
International Standards
Tenderly operates under:
FDA cosmetic regulations with full product registration
International cosmetic safety standards (ISO, EU guidelines)
Botswana health authority compliance (CIPA registered as Eleve Proprietary Limited)
Professional liability insurance covering all product-related risks
Customer Health Protection
Licensed dermatology partnerships for complex cases
Adverse event reporting systems to health authorities
Continuous safety monitoring of all products
Regular safety data review and formula optimization
CUSTOMER SUCCESS STORIES
"I was spending P2,500 every month at the dermatologist. Now I get the same results for P599 and it lasts 4 months!" - Refilwe M., Teacher
"Finally, skincare that understands African skin and Botswana sun. My dark spots are fading for the first time in years." - Sarah K., Banking Executive
"The consultation and education I received changed everything. I finally understand my skin and how to care for it properly." - Thabo L., Entrepreneur
OUR TEAM
Founder & CEO
Hanz (Lemogang Mapulanga) brings entrepreneurial vision and deep understanding of Botswana market needs to create accessible professional skincare solutions.
Chief Operating Officer
Zibisani Kgari Mholo ensures operational excellence and customer satisfaction across all touchpoints.
Professional Advisory Board
Licensed Dermatologists providing medical oversight and safety review
Cosmetic Chemists ensuring formulation quality and stability
Regulatory Specialists maintaining compliance with international standards
Customer Safety Advocates prioritizing consumer protection and education
Customer Success Team
Our WhatsApp-based customer service team provides:
Professional consultation for product selection and usage
Ongoing support throughout your skincare journey
Safety monitoring and adverse event response
Educational resources for optimal results
QUALITY ASSURANCE
Product Testing
Every Tenderly product undergoes:
Stability testing for quality over time
Safety testing including irritation and sensitization studies
Efficacy testing to validate claimed benefits
Quality control batch testing before shipping
Continuous Improvement
We regularly review:
Customer feedback and results data
Safety reports and adverse event analysis
Formula optimization based on real-world performance
New ingredient research for enhanced effectiveness
CONTACT US
Customer Service & Consultation:
WhatsApp: +267 74033153
Available: 8:00 AM - 6:00 PM, Monday-Saturday
Professional Inquiries:
Email: info@tenderly.store
Safety Concerns:
Emergency WhatsApp: +267 74033153
Email: info@tenderly.store
Business Registration:
Eleve Proprietary Limited (BW00009422422)
CIPA Registered, Gaborone, Botswana
OUR PROMISE
At Tenderly, we promise to provide professional-grade skincare that delivers real results safely, affordably, and with complete transparency. We're not just selling products - we're partnering with you on your journey to healthy, confident skin.
Your skin deserves professional care.
Your budget deserves professional value.
Your safety deserves professional standards.
Welcome to the future of skincare in Botswana.
Tenderly - Professional Skincare, Botswana Made
Last Updated: November 2025