Frequently asked questionsWhat is ditshubaba?
Ditshubaba is melasma: patches of darker skin, usually across the cheeks, around the eyes and above the lip, often starting with pregnancy or hormonal change. Heat and sun keep it switched on.
Why does it keep coming back darker?
Most creams work on the surface mark. Ditshubaba is driven from underneath by hormones, heat and sun, and irritating skin that is already inflamed can make more pigment. So it can fade for a while, then return darker. Ga se molato wa gago: it is not your fault.
How long does it take?
Honest correction takes up to 24 weeks. Skin usually feels calmer in the first weeks, weeks 5 to 8 can feel quiet, and visible evening out typically shows between weeks 8 and 16. Results vary from woman to woman.
Is the free session really private?
Yes. Cameras stay off, names are hidden and you ask questions privately. Before-and-after photos are only shown with the written consent of the woman in them.
Do I have to buy after the session?
No. The session and your assessment are free, and you are never obliged to buy. You hear what the protocol includes and costs first, then you decide.
How does payment work?
You pay for each delivery at your door, after you have checked it. If you go ahead, a first-delivery deposit secures your place and goes toward your first delivery. You can pay by mobile money (Orange Money, MyZaka or eWallet) or by FNB bank transfer. If you bank with another bank, please use mobile money.
Where do you deliver?
[Gaborone and surrounds, Francistown and the main mining and government towns.] If you are outside these areas, join our free WhatsApp channel and we will message you the moment we deliver to you.
Is it safe for sensitive skin?
Every woman is assessed before anything is recommended. Always patch test a new product on your inner arm for 24 hours first, and introduce products one at a time.
I'm pregnant or breastfeeding. Can I join?
Some ingredients, including retinol, are not suitable. Tell us on your application and your specialist will plan differently.
What if I have a reaction?
Stop using it, photograph the area and message us within 24 hours. See our Guarantee and returns page for what we cover.
Who is my specialist?
Our founder, Lemogang Mapulanga, who runs every session and assessment. He is a skincare specialist, not a doctor.
Do you have a loyalty programme?
Yes, Tenderly Inner. Every order you place earns credit toward your next one. Details: tenderlyshop.com/pages/tenderly-inner
How do I reach you?
WhatsApp +2674033153 .