FAQ
Frequently Asked Questions
Shipping & Delivery
How fast do you ship?
Same day delivery in Gaborone! For nationwide delivery, we use Sprint Couriers - most orders arrive within 1 business day across Botswana.
Do you offer free delivery?
Yes! Free delivery on all orders over P500. For orders under P500, delivery is P50 (same day in Gaborone, 1 business day nationwide via Sprint Couriers).
Which areas do you deliver to?
- Gaborone: Same day delivery available
- Nationwide: We deliver to all major towns and villages across Botswana via Sprint Couriers, including Francistown, Maun, Kasane, Palapye, Serowe, and more.
How do I track my order?
You'll receive Sprint Couriers tracking information via WhatsApp once your order ships. You can also message us anytime for updates on your delivery status.
Products & Quality
Are your products authentic?
Absolutely. We source directly from manufacturers and authorized distributors. Every product comes with quality guarantees.
How do I know which skincare products are right for me?
Message us! We'll help you choose based on your skin type, concerns, and Botswana's climate. Our team knows what works best for African skin.
Do your EMS devices really work?
Yes! Our EMS technology is FDA-approved and clinically tested. Customer Aden from Francistown saw results in just 4 days. Results vary, but most customers notice changes within the first week.
Are your skincare products safe for sensitive skin?
Most of our products are formulated for sensitive skin, including our Aloe Vera serum and Snail Soothing Gel. Always patch test first, and message us if you have specific concerns.
EMS Fitness Equipment
How often should I use the EMS devices?
Start with 10 minutes daily, 3-5 times per week. You can increase frequency as your body adapts. Never exceed 20 minutes per session.
Can I use the EMS devices if I'm pregnant?
No, EMS devices should not be used during pregnancy or if you have a pacemaker. Consult your doctor if you have any medical conditions.
Do the EMS devices come with instructions?
Yes! Each device includes a detailed user manual and access to our free fitness guide with workout routines.
What if the gel pads lose their stickiness?
Gel pads typically last 20-30 uses. Clean them with water after each use to maintain stickiness. Replacement pads are available for purchase.
Skincare Questions
How long until I see results from skincare products?
- Immediate hydration: Hyaluronic Acid Serum works instantly
- Acne improvement: 1-2 weeks with our Anti-acne Cream
- Brightening effects: 2-4 weeks with Aloe Vera Serum
- Skin repair: 3-6 weeks with Snail Repairing Cream
Can I use multiple serums together?
Yes, but introduce one product at a time. General rule: thinnest to thickest consistency. Wait 5 minutes between applications.
Do I need to use sunscreen indoors?
In Botswana's climate, yes! Our SPF 90 protects against UV rays that penetrate windows and reflect off surfaces.
Orders & Payment
What payment methods do you accept?
We accept mobile money (Orange Money, Mascom MyZaka), bank transfers, and cash on delivery in Gaborone and Francistown.
Can I cancel or change my order?
Yes, but only within 2 hours of placing it. Message us immediately if you need changes.
Do you offer discounts?
Message us for 15% off your first order! We also run seasonal promotions and combo deals.
What's your return policy?
30-day return policy for unopened skincare products. EMS devices have a 14-day return window. Items must be in original condition.
Usage & Safety
How do I clean the EMS devices?
Wipe with a damp cloth after each use. Never submerge in water. Store in the included carry bag.
Can I share my EMS device with family?
Yes, but use separate gel pads for hygiene. Each person should start with their own intensity settings.
What if I have an allergic reaction to a skincare product?
Stop use immediately and rinse with water. Message us with photos if possible - we'll arrange a return and recommend alternatives.
How should I store my skincare products?
Store in a cool, dry place away from direct sunlight. In Botswana's heat, consider keeping serums in the fridge for extra cooling benefits.
Customer Support
How can I place an order?
Simple! WhatsApp us your order. We're a WhatsApp-based ecommerce store, making shopping as easy as sending a message. Just tell us what you want and we'll handle the rest.
How can I contact you?
WhatsApp us directly! We're based in Gaborone and respond within 2 hours during business hours. As a WhatsApp ecommerce store, all our customer service happens through WhatsApp for your convenience.
Do you offer product consultations?
Yes! Free skincare consultations via message. Send us photos of your skin concerns and we'll recommend the perfect routine.
What if my product arrives damaged?
We offer a 14-day guarantee! You must report any damage via WhatsApp on the same day you receive your package. Send us clear photos of the damaged item and packaging, and we'll arrange a replacement or full refund immediately.
Do you have a physical store?
We're a WhatsApp-based ecommerce store operating from Gaborone. This allows us to offer better prices, same-day delivery in Gaborone, and personalized service through WhatsApp conversations.
Special Offers
How do I get the 15% discount?
WhatsApp us saying "15% OFF" and we'll send you a discount code for your first order.
When do you restock popular items?
We restock weekly. WhatsApp us to get notified when your favorite products are back in stock.
Do you offer bulk discounts?
Yes! Perfect for salons, spas, or group orders. WhatsApp us for wholesale pricing on orders over P2000.
---
Still have questions? WhatsApp us anytime! We're your local Gaborone-based wellness store, here to help you find the perfect products for your wellness journey.
Shipping & Delivery
How fast do you ship?
Same day delivery in Gaborone! For nationwide delivery, we use Sprint Couriers - most orders arrive within 1 business day across Botswana.
Do you offer free delivery?
Yes! Free delivery on all orders over P500. For orders under P500, delivery is P50 (same day in Gaborone, 1 business day nationwide via Sprint Couriers).
Which areas do you deliver to?
- Gaborone: Same day delivery available
- Nationwide: We deliver to all major towns and villages across Botswana via Sprint Couriers, including Francistown, Maun, Kasane, Palapye, Serowe, and more.
How do I track my order?
You'll receive Sprint Couriers tracking information via WhatsApp once your order ships. You can also message us anytime for updates on your delivery status.
Products & Quality
Are your products authentic?
Absolutely. We source directly from manufacturers and authorized distributors. Every product comes with quality guarantees.
How do I know which skincare products are right for me?
Message us! We'll help you choose based on your skin type, concerns, and Botswana's climate. Our team knows what works best for African skin.
Do your EMS devices really work?
Yes! Our EMS technology is FDA-approved and clinically tested. Customer Aden from Francistown saw results in just 4 days. Results vary, but most customers notice changes within the first week.
Are your skincare products safe for sensitive skin?
Most of our products are formulated for sensitive skin, including our Aloe Vera serum and Snail Soothing Gel. Always patch test first, and message us if you have specific concerns.
EMS Fitness Equipment
How often should I use the EMS devices?
Start with 10 minutes daily, 3-5 times per week. You can increase frequency as your body adapts. Never exceed 20 minutes per session.
Can I use the EMS devices if I'm pregnant?
No, EMS devices should not be used during pregnancy or if you have a pacemaker. Consult your doctor if you have any medical conditions.
Do the EMS devices come with instructions?
Yes! Each device includes a detailed user manual and access to our free fitness guide with workout routines.
What if the gel pads lose their stickiness?
Gel pads typically last 20-30 uses. Clean them with water after each use to maintain stickiness. Replacement pads are available for purchase.
Skincare Questions
How long until I see results from skincare products?
- Immediate hydration: Hyaluronic Acid Serum works instantly
- Acne improvement: 1-2 weeks with our Anti-acne Cream
- Brightening effects: 2-4 weeks with Aloe Vera Serum
- Skin repair: 3-6 weeks with Snail Repairing Cream
Can I use multiple serums together?
Yes, but introduce one product at a time. General rule: thinnest to thickest consistency. Wait 5 minutes between applications.
Do I need to use sunscreen indoors?
In Botswana's climate, yes! Our SPF 90 protects against UV rays that penetrate windows and reflect off surfaces.
Orders & Payment
What payment methods do you accept?
We accept mobile money (Orange Money, Mascom MyZaka), bank transfers, and cash on delivery in Gaborone and Francistown.
Can I cancel or change my order?
Yes, but only within 2 hours of placing it. Message us immediately if you need changes.
Do you offer discounts?
Message us for 15% off your first order! We also run seasonal promotions and combo deals.
What's your return policy?
30-day return policy for unopened skincare products. EMS devices have a 14-day return window. Items must be in original condition.
Usage & Safety
How do I clean the EMS devices?
Wipe with a damp cloth after each use. Never submerge in water. Store in the included carry bag.
Can I share my EMS device with family?
Yes, but use separate gel pads for hygiene. Each person should start with their own intensity settings.
What if I have an allergic reaction to a skincare product?
Stop use immediately and rinse with water. Message us with photos if possible - we'll arrange a return and recommend alternatives.
How should I store my skincare products?
Store in a cool, dry place away from direct sunlight. In Botswana's heat, consider keeping serums in the fridge for extra cooling benefits.
Customer Support
How can I place an order?
Simple! WhatsApp us your order. We're a WhatsApp-based ecommerce store, making shopping as easy as sending a message. Just tell us what you want and we'll handle the rest.
How can I contact you?
WhatsApp us directly! We're based in Gaborone and respond within 2 hours during business hours. As a WhatsApp ecommerce store, all our customer service happens through WhatsApp for your convenience.
Do you offer product consultations?
Yes! Free skincare consultations via message. Send us photos of your skin concerns and we'll recommend the perfect routine.
What if my product arrives damaged?
We offer a 14-day guarantee! You must report any damage via WhatsApp on the same day you receive your package. Send us clear photos of the damaged item and packaging, and we'll arrange a replacement or full refund immediately.
Do you have a physical store?
We're a WhatsApp-based ecommerce store operating from Gaborone. This allows us to offer better prices, same-day delivery in Gaborone, and personalized service through WhatsApp conversations.
Special Offers
How do I get the 15% discount?
WhatsApp us saying "15% OFF" and we'll send you a discount code for your first order.
When do you restock popular items?
We restock weekly. WhatsApp us to get notified when your favorite products are back in stock.
Do you offer bulk discounts?
Yes! Perfect for salons, spas, or group orders. WhatsApp us for wholesale pricing on orders over P2000.
---
Still have questions? WhatsApp us anytime! We're your local Gaborone-based wellness store, here to help you find the perfect products for your wellness journey.