Policy
1. Introduction
This document outlines the policies and procedures for food delivery services conducted by Swypa Pty Ltd trading as Swypa Delivery. Our primary objective is to deliver high-quality food products in a timely manner while adhering to industry standards and local regulations. We recognize the importance of customer satisfaction and the role that reliable delivery plays in our service offering which includes (Food, Beverages, Medication, Groceries and Parcels). By establishing clear guidelines and expectations, we aim to foster trust and transparency with our customers, ensuring they receive their orders promptly and in optimal condition.
At Swypa Delivery, we are committed to maintaining the highest standards of food safety and delivery efficiency. Our delivery personnel are trained to handle food products safely and follow hygienic practices to prevent contamination. Furthermore, we continuously assess and improve our delivery processes to enhance service quality. This document serves as a comprehensive resource for our employees, delivery partners, and customers, outlining the protocols we follow to ensure an enjoyable and hassle-free food delivery experience. By adhering to these policies, we strive to create a seamless connection between our service providers and our customers' homes, reinforcing our commitment to quality and satisfaction in every delivery.
📜 SWYPA DELIVERY POLICY
Swypa Pty Ltd (Trading as Swypa Delivery)
1. 🧾 Introduction
Swypa Delivery is an on-demand platform offering:
🍔 Food
🥤 Beverages
🛒 Groceries
💊 Medication
📦 Parcels
We are committed to delivering fast, safe, and reliable service while maintaining high standards of quality and customer satisfaction.
2. 🛒 Order Placement & Acceptance
A. How to Order
Customers can place orders via:
🌐 swypa.co.za
💬 WhatsApp: 079 572 1385
B. Menu & Products
All products are listed on the platform
Additional requests can be made via WhatsApp
C. Payment Methods
Swypa is primarily cashless, with the following options:
✅ EFT
✅ Bank Wallets (Capitec, TymeBank, Nedbank, Standard Bank, Payshap, FNB)
🆕 Voucher Payment (For Cash Customers)
Customers paying with cash can:
1️⃣ Purchase a Swypa voucher at Makuleng Shops
2️⃣ Receive a 16-digit voucher code
3️⃣ Send the code via WhatsApp to proceed with the order
❌ No direct cash payments accepted on delivery
D. Order Updates
Customers receive updates via:
📲 WhatsApp / In-App Notifications
Order Accepted
Preparing
Ready
Dispatched
Completed
Cancelled
3. 🚚 Delivery Guidelines
A. Operating Hours
🕒 7 Days a Week
10:00 AM – 7:00 PM
B. Delivery Areas
Services are available within designated zones
Customers must confirm availability on swypa.co.za
C. Delivery Process
1️⃣ Order placed
2️⃣ Confirmation sent
3️⃣ Store prepares order
4️⃣ Driver assigned
5️⃣ Delivery completed 🚀
D. Delivery Time
⏱ Standard delivery time: 30–59 minutes
(May vary during peak hours)
4. 💰 Pricing, Fees & Commission
A. Platform Pricing
All products listed on Swypa include a 5% platform charge
B. Delivery Fee
🚗 Calculated based on delivery location
C. Service Fee
📲 Dynamic fee based on demand and order value
5. 🧼 Safety & Hygiene
We ensure:
✅ Sealed, tamper-proof packaging
✅ Trained delivery personnel
✅ Hygiene protocols followed at all times
✅ Contactless delivery available
6. 👤 Customer Responsibilities
Customers must:
✔ Provide accurate address & contact details
✔ Be available to receive orders
✔ Use approved payment methods
✔ Submit valid voucher codes (if applicable)
7. ❌ Cancellation & Refund Policy
A. Cancellation Window
Within 10 minutes of placing the order
B. Refunds
Processed within 1–7 business days
C. Refund Conditions
Eligible based on payment method
Voucher payments must match valid unused codes
8. 📞 Customer Support
📱 WhatsApp: 079 572 1385
📧 Email: swypadelivery@gmail.com
9. ✅ Acceptance of Terms
By using Swypa Delivery, customers agree to:
✔ All policies outlined above
✔ Payment, delivery, and service conditions
This document outlines the policies and procedures for food delivery services conducted by Swypa Pty Ltd trading as Swypa Delivery. Our primary objective is to deliver high-quality food products in a timely manner while adhering to industry standards and local regulations. We recognize the importance of customer satisfaction and the role that reliable delivery plays in our service offering which includes (Food, Beverages, Medication, Groceries and Parcels). By establishing clear guidelines and expectations, we aim to foster trust and transparency with our customers, ensuring they receive their orders promptly and in optimal condition.
At Swypa Delivery, we are committed to maintaining the highest standards of food safety and delivery efficiency. Our delivery personnel are trained to handle food products safely and follow hygienic practices to prevent contamination. Furthermore, we continuously assess and improve our delivery processes to enhance service quality. This document serves as a comprehensive resource for our employees, delivery partners, and customers, outlining the protocols we follow to ensure an enjoyable and hassle-free food delivery experience. By adhering to these policies, we strive to create a seamless connection between our service providers and our customers' homes, reinforcing our commitment to quality and satisfaction in every delivery.
📜 SWYPA DELIVERY POLICY
Swypa Pty Ltd (Trading as Swypa Delivery)
1. 🧾 Introduction
Swypa Delivery is an on-demand platform offering:
🍔 Food
🥤 Beverages
🛒 Groceries
💊 Medication
📦 Parcels
We are committed to delivering fast, safe, and reliable service while maintaining high standards of quality and customer satisfaction.
2. 🛒 Order Placement & Acceptance
A. How to Order
Customers can place orders via:
🌐 swypa.co.za
💬 WhatsApp: 079 572 1385
B. Menu & Products
All products are listed on the platform
Additional requests can be made via WhatsApp
C. Payment Methods
Swypa is primarily cashless, with the following options:
✅ EFT
✅ Bank Wallets (Capitec, TymeBank, Nedbank, Standard Bank, Payshap, FNB)
🆕 Voucher Payment (For Cash Customers)
Customers paying with cash can:
1️⃣ Purchase a Swypa voucher at Makuleng Shops
2️⃣ Receive a 16-digit voucher code
3️⃣ Send the code via WhatsApp to proceed with the order
❌ No direct cash payments accepted on delivery
D. Order Updates
Customers receive updates via:
📲 WhatsApp / In-App Notifications
Order Accepted
Preparing
Ready
Dispatched
Completed
Cancelled
3. 🚚 Delivery Guidelines
A. Operating Hours
🕒 7 Days a Week
10:00 AM – 7:00 PM
B. Delivery Areas
Services are available within designated zones
Customers must confirm availability on swypa.co.za
C. Delivery Process
1️⃣ Order placed
2️⃣ Confirmation sent
3️⃣ Store prepares order
4️⃣ Driver assigned
5️⃣ Delivery completed 🚀
D. Delivery Time
⏱ Standard delivery time: 30–59 minutes
(May vary during peak hours)
4. 💰 Pricing, Fees & Commission
A. Platform Pricing
All products listed on Swypa include a 5% platform charge
B. Delivery Fee
🚗 Calculated based on delivery location
C. Service Fee
📲 Dynamic fee based on demand and order value
5. 🧼 Safety & Hygiene
We ensure:
✅ Sealed, tamper-proof packaging
✅ Trained delivery personnel
✅ Hygiene protocols followed at all times
✅ Contactless delivery available
6. 👤 Customer Responsibilities
Customers must:
✔ Provide accurate address & contact details
✔ Be available to receive orders
✔ Use approved payment methods
✔ Submit valid voucher codes (if applicable)
7. ❌ Cancellation & Refund Policy
A. Cancellation Window
Within 10 minutes of placing the order
B. Refunds
Processed within 1–7 business days
C. Refund Conditions
Eligible based on payment method
Voucher payments must match valid unused codes
8. 📞 Customer Support
📱 WhatsApp: 079 572 1385
📧 Email: swypadelivery@gmail.com
9. ✅ Acceptance of Terms
By using Swypa Delivery, customers agree to:
✔ All policies outlined above
✔ Payment, delivery, and service conditions