FAQ
🛒 Ordering
Q: How do I place an order?
A:
1️⃣ Go to swypa.co.za
2️⃣ Browse restaurants or stores
3️⃣ Add items to your cart
4️⃣ Enter your delivery address
5️⃣ Checkout & pay
🚀 Sit back, we’ll deliver to your door
Q: Do I order on WhatsApp?
A:
No, all orders are placed on 👉 swypa.co.za
WhatsApp is only for updates and support.
Q: Can I order multiple items from different stores?
A:
Currently, orders are placed per store to ensure faster delivery and accuracy.
💰 Pricing & Fees
Q: How much is delivery?
A:
Delivery fees are calculated automatically based on your location at checkout.
Q: What is the service fee?
A:
The service fee covers:
📲 Order processing
📦 Store coordination
💬 Customer support
Q: Why does the checkout price look higher?
A:
The total includes your items + delivery fee + service fee (if applicable).
Q: Are there any free delivery deals?
A:
Yes 🔥 Some promotions (like SoulFooD) include:
✅ Zero delivery fee
✅ Zero service fee
🚚 Delivery
Q: How long does delivery take?
A:
⏱ Standard delivery time: 30–59 minutes
Q: Can I track my order?
A:
You’ll receive updates via WhatsApp once your order is confirmed.
Q: What happens after I order?
A:
1️⃣ You place your order online
2️⃣ We receive it instantly
3️⃣ You get a WhatsApp confirmation
4️⃣ Your order is prepared & delivered
❌ Issues & Support
Q: What if I entered the wrong address?
A:
Please contact us immediately on WhatsApp so we can assist before dispatch.
Q: What if my order is late?
A:
Delays can happen during busy times, but we’ll always keep you updated.
Q: Can I cancel my order?
A:
Orders can only be cancelled before preparation starts.
🍔 Restaurants & Products
Q: What stores are available?
A:
Swypa offers:
🍗 Fast food
🥩 Kasi meals
🛒 Groceries
💊 Medicine
Q: How do I order SoulFooD?
A:
1️⃣ Go to swypa.co.za
2️⃣ Select SoulFooD
3️⃣ Choose your meal
4️⃣ Checkout
🔥 Only R80 (no delivery or service fee)
💳 Payments
Q: What payment methods do you accept?
A:
Secure online payments are available at checkout.
Q: Can I pay cash?
A:
Currently, payments are processed online for faster and safer service. Cash Clients can buy a 1voucher from Makuleng
Q: How do I place an order?
A:
1️⃣ Go to swypa.co.za
2️⃣ Browse restaurants or stores
3️⃣ Add items to your cart
4️⃣ Enter your delivery address
5️⃣ Checkout & pay
🚀 Sit back, we’ll deliver to your door
Q: Do I order on WhatsApp?
A:
No, all orders are placed on 👉 swypa.co.za
WhatsApp is only for updates and support.
Q: Can I order multiple items from different stores?
A:
Currently, orders are placed per store to ensure faster delivery and accuracy.
💰 Pricing & Fees
Q: How much is delivery?
A:
Delivery fees are calculated automatically based on your location at checkout.
Q: What is the service fee?
A:
The service fee covers:
📲 Order processing
📦 Store coordination
💬 Customer support
Q: Why does the checkout price look higher?
A:
The total includes your items + delivery fee + service fee (if applicable).
Q: Are there any free delivery deals?
A:
Yes 🔥 Some promotions (like SoulFooD) include:
✅ Zero delivery fee
✅ Zero service fee
🚚 Delivery
Q: How long does delivery take?
A:
⏱ Standard delivery time: 30–59 minutes
Q: Can I track my order?
A:
You’ll receive updates via WhatsApp once your order is confirmed.
Q: What happens after I order?
A:
1️⃣ You place your order online
2️⃣ We receive it instantly
3️⃣ You get a WhatsApp confirmation
4️⃣ Your order is prepared & delivered
❌ Issues & Support
Q: What if I entered the wrong address?
A:
Please contact us immediately on WhatsApp so we can assist before dispatch.
Q: What if my order is late?
A:
Delays can happen during busy times, but we’ll always keep you updated.
Q: Can I cancel my order?
A:
Orders can only be cancelled before preparation starts.
🍔 Restaurants & Products
Q: What stores are available?
A:
Swypa offers:
🍗 Fast food
🥩 Kasi meals
🛒 Groceries
💊 Medicine
Q: How do I order SoulFooD?
A:
1️⃣ Go to swypa.co.za
2️⃣ Select SoulFooD
3️⃣ Choose your meal
4️⃣ Checkout
🔥 Only R80 (no delivery or service fee)
💳 Payments
Q: What payment methods do you accept?
A:
Secure online payments are available at checkout.
Q: Can I pay cash?
A:
Currently, payments are processed online for faster and safer service. Cash Clients can buy a 1voucher from Makuleng