Frequently Asked Questions
When do you deliver?
We deliver on Tuesdays, Thursdays, Saturdays, and Sundays!
Orders are delivered in 2 hour timeslots from 10 AM – 8 PM.
How far in advance should I place my order?
For all orders, we require a minimum of 3 days notice.
Do you offer same-day or next-day delivery?
Unfortunately, we do not offer same-day delivery as all our bakes are made to order. If you need something urgently, feel free to Whatsapp us @ 8090 6111 — we’ll try our best to assist!
Do you offer self pick-up?
We are currently working on an option to provide self-collection. Stay tuned!
Are you Halal certified?
Nope but our bakes do not contain pork/lard. Some seasonal cakes may contain alcohol, do contact us if you require any clarification :)
Possible allergens to take note of
Our bakes include dairy products, nuts, eggs, seeds, wheat (gluten), soy, fish gelatin, cocoa.
Do you offer cancellation/refund?
We do not allow cancellation or refund after payment is made. Please make sure to check your orders before confirming.
Why are there black spots in my cakes?
Don't worry — those black spots are vanilla bean seeds from the quality vanilla bean paste we use in our recipe.
What if there's no one available to receive order?
We will try to contact the number provided in the order with a 15 minute waiting time. However, if there's no one around, it will be considered a failed delivery. Redelivery is still possible on the same day with redelivery charges, and subjected to our availability. As our bakes are perishable, if the order is not delivered on the date of delivery, it will be considered forfeited.
We strongly discourage leaving our bakes at your doorstep as our cakes need to be refrigerated immediately upon receiving them. Please kindly make the necessary arrangements before placing your order. Thank you!
We deliver on Tuesdays, Thursdays, Saturdays, and Sundays!
Orders are delivered in 2 hour timeslots from 10 AM – 8 PM.
How far in advance should I place my order?
For all orders, we require a minimum of 3 days notice.
Do you offer same-day or next-day delivery?
Unfortunately, we do not offer same-day delivery as all our bakes are made to order. If you need something urgently, feel free to Whatsapp us @ 8090 6111 — we’ll try our best to assist!
Do you offer self pick-up?
We are currently working on an option to provide self-collection. Stay tuned!
Are you Halal certified?
Nope but our bakes do not contain pork/lard. Some seasonal cakes may contain alcohol, do contact us if you require any clarification :)
Possible allergens to take note of
Our bakes include dairy products, nuts, eggs, seeds, wheat (gluten), soy, fish gelatin, cocoa.
Do you offer cancellation/refund?
We do not allow cancellation or refund after payment is made. Please make sure to check your orders before confirming.
Why are there black spots in my cakes?
Don't worry — those black spots are vanilla bean seeds from the quality vanilla bean paste we use in our recipe.
What if there's no one available to receive order?
We will try to contact the number provided in the order with a 15 minute waiting time. However, if there's no one around, it will be considered a failed delivery. Redelivery is still possible on the same day with redelivery charges, and subjected to our availability. As our bakes are perishable, if the order is not delivered on the date of delivery, it will be considered forfeited.
We strongly discourage leaving our bakes at your doorstep as our cakes need to be refrigerated immediately upon receiving them. Please kindly make the necessary arrangements before placing your order. Thank you!