Returns & Exchanges
Eligibility for Returns & Exchanges
To qualify for a return or exchange:
Items must be in new, unused condition, with original packaging and tags attached.
Any signs of use (e.g., scuffed edge guards, markings, unwrapped handles) will void eligibility.
All return shipping costs are the customer’s responsibility.
Original shipping charges are non-refundable.
All items will undergo inspection before a refund or exchange is approved.
Return Window by Product Category:
Paddles: Within 14 days of receipt
Balls: Not Available
Grips/Accessories: Not Available
Returns
Returns will only be processed after item inspection and approval.
A refund minus a 25% restocking fee
Exchanges
Approved exchanges are handled as follows:
If the replacement item costs less, the balance will be returned as store credit.
If the replacement item costs more, the customer must pay the difference.
Return and reshipment costs are the customer's responsibility.
Exchanges will only be issued after inspection and approval.
Return Delivery Options
You may return or exchange your item by:
Shipping it to Pickle Paddle BN (customer covers shipping), or
Dropping it off at our retail store, by appointment only, at: A6, 1st Floor, Muara Centre, Kampung Pekan Muara Mukim, Serasa, BT1128
Please allow up to 7 working days for inspection after we receive your item. We will contact you once your request has been reviewed.
How to Start a Return or Exchange
1. Online Returns & Exchanges
Contact us at support@picklepaddlebn.com with:
Proof of purchase (e-invoice or order confirmation)
Explanation with photos and video of the issue.
Return shipping details and tracking number
Our team will respond within 7 working days
Once we receive and inspect the item
Approved refunds will be processed accordingly
Exchanges will be shipped after any difference in price has been settled(shipping cost applies)
Additional Notes
Pickle Paddle BN reserves the right to decline any return or exchange that does not meet policy conditions.
Unapproved returns will be:
Returned to the customer (at their expense), or
Discarded if unclaimed within 14 days
We are not responsible for items lost or damaged during return shipping. Use a trackable shipping service.
This policy applies to retail customers only.
If you have any questions, please contact us at support@picklepaddlebn.com. We're happy to help.
Pickle Paddle BN reserves the right to update or modify this Returns & Exchanges Policy at any time. Please check our website or contact us for the most up-to-date information.
To qualify for a return or exchange:
Items must be in new, unused condition, with original packaging and tags attached.
Any signs of use (e.g., scuffed edge guards, markings, unwrapped handles) will void eligibility.
All return shipping costs are the customer’s responsibility.
Original shipping charges are non-refundable.
All items will undergo inspection before a refund or exchange is approved.
Return Window by Product Category:
Paddles: Within 14 days of receipt
Balls: Not Available
Grips/Accessories: Not Available
Returns
Returns will only be processed after item inspection and approval.
A refund minus a 25% restocking fee
Exchanges
Approved exchanges are handled as follows:
If the replacement item costs less, the balance will be returned as store credit.
If the replacement item costs more, the customer must pay the difference.
Return and reshipment costs are the customer's responsibility.
Exchanges will only be issued after inspection and approval.
Return Delivery Options
You may return or exchange your item by:
Shipping it to Pickle Paddle BN (customer covers shipping), or
Dropping it off at our retail store, by appointment only, at: A6, 1st Floor, Muara Centre, Kampung Pekan Muara Mukim, Serasa, BT1128
Please allow up to 7 working days for inspection after we receive your item. We will contact you once your request has been reviewed.
How to Start a Return or Exchange
1. Online Returns & Exchanges
Contact us at support@picklepaddlebn.com with:
Proof of purchase (e-invoice or order confirmation)
Explanation with photos and video of the issue.
Return shipping details and tracking number
Our team will respond within 7 working days
Once we receive and inspect the item
Approved refunds will be processed accordingly
Exchanges will be shipped after any difference in price has been settled(shipping cost applies)
Additional Notes
Pickle Paddle BN reserves the right to decline any return or exchange that does not meet policy conditions.
Unapproved returns will be:
Returned to the customer (at their expense), or
Discarded if unclaimed within 14 days
We are not responsible for items lost or damaged during return shipping. Use a trackable shipping service.
This policy applies to retail customers only.
If you have any questions, please contact us at support@picklepaddlebn.com. We're happy to help.
Pickle Paddle BN reserves the right to update or modify this Returns & Exchanges Policy at any time. Please check our website or contact us for the most up-to-date information.