Thank you for supporting MOLD and the designers and makers we work with.Many of the objects in our store are produced in small quantities, made locally, or made specifically for your order. Because of this, buying from MOLD can work a little differently from buying mass-produced products.
Orders & Availability
Products are subject to availability.
Some pieces are kept in stock, while others may be produced in small batches or made to order.
If an item becomes unavailable after your order has been placed, our team will contact you as soon as possible to discuss alternatives, production timing, or a refund.
Made-to-Order Items
Some MOLD products are produced only after an order is confirmed.
Production time varies depending on the object, material, color, and current studio workload. Any estimated lead time will be communicated before or after confirmation of your order.
Because these objects are made specifically for you, made-to-order items generally cannot be cancelled once production has started.
Small Variations
Many of our objects are made using additive manufacturing, hand-finishing, recycled materials, natural materials, or small-batch production processes.
Small differences in texture, layer patterns, surface finish, color, or dimensions may occur.
We consider these part of the character of the making process rather than defects.
Payment
Orders are confirmed once payment has been successfully received through the payment methods available on our store.
For custom projects, commissions, or special orders, separate payment and deposit terms may apply.
Delivery & Pickup
Orders may be delivered through our available delivery partners or picked up from MOLD in Makati when applicable.
Delivery fees and delivery times depend on your location, item size, and courier availability.
Once an order has been handed over to a third-party courier, delivery timing may be affected by conditions outside our control.
Please make sure your name, contact number, and delivery address are correct before completing your order.
Returns & Exchanges
If you receive an incorrect or damaged item, please contact us as soon as possible and send photos of the item and packaging so we can assess what happened.
Returns and exchanges are evaluated on a case-by-case basis.
Change-of-mind returns are generally not available for made-to-order, customized, commissioned, or personalized products.
For eligible stock items, please contact us before sending anything back.
Custom & Commissioned Work
Customized products, color requests, prototypes, branded pieces, and commissioned work may have separate quotations, timelines, revisions, and payment terms.
Approval of the final design or prototype may be required before production begins.
Once approved production has started, changes may result in additional costs and changes to the delivery schedule.
Product Care
Please follow any care instructions included with your product.
3D-printed objects and certain biomaterials may react to excessive heat, prolonged direct sunlight, moisture, or improper handling.
If you are unsure how to care for a MOLD object, message us and we will be happy to help.
Send us a message through the store or contact MOLD directly. We would rather help you before you order than have you purchase something that is not right for you.