Complaint Resolution
Customer satisfaction is important to us. Customers may contact Mysanflower regarding enquiries, feedback, concerns, or complaints through our available communication channels.
Complaints relating to products, services, deliveries, collections, rewards programmes, memberships, Store Credits, or customer service experiences should be submitted as soon as reasonably possible together with any relevant supporting information.
Supporting information may include:
- Order number
- Photographs
- Delivery details
- Product information
- Description of the issue
Mysanflower will generally acknowledge complaints within twenty-four (24) hours and endeavour to investigate and respond within three (3) working days.
Where additional investigation is required, response times may vary depending on the complexity of the matter and the availability of supporting information.
Where appropriate, Mysanflower may offer one or more of the following resolutions:
- Product replacement
- Store Credit
- Partial refund
- Full refund
- Alternative goodwill arrangements
All resolutions shall be determined on a case-by-case basis.
Customers may contact us through:
- WhatsApp
- Email
- TakeApp Storefront
- Physical Store Visits
Mysanflower Pte. Ltd. reserves the right to request additional information necessary for investigation and resolution of any complaint.
Complaints relating to products, services, deliveries, collections, rewards programmes, memberships, Store Credits, or customer service experiences should be submitted as soon as reasonably possible together with any relevant supporting information.
Supporting information may include:
- Order number
- Photographs
- Delivery details
- Product information
- Description of the issue
Mysanflower will generally acknowledge complaints within twenty-four (24) hours and endeavour to investigate and respond within three (3) working days.
Where additional investigation is required, response times may vary depending on the complexity of the matter and the availability of supporting information.
Where appropriate, Mysanflower may offer one or more of the following resolutions:
- Product replacement
- Store Credit
- Partial refund
- Full refund
- Alternative goodwill arrangements
All resolutions shall be determined on a case-by-case basis.
Customers may contact us through:
- TakeApp Storefront
- Physical Store Visits
Mysanflower Pte. Ltd. reserves the right to request additional information necessary for investigation and resolution of any complaint.