取消、退货与退款政策
取消订单
如需取消订单，请尽快通过 WhatsApp 联系我们。
订单尚未发货：我们会尽力协助取消。若款项已支付并确认，退款将通过银行转账人工处理。
订单已经发货：订单将无法直接取消。如顾客仍希望退货，请先联系我们，并按照获批的退货安排处理。
退货与换货
基于卫生与产品安全考虑，已经开封、使用，或包装封条损坏的护肤及个人护理产品，恕不接受因改变心意而提出的退换申请。
如收到以下情况的商品，请在收货后尽快联系我们：
* 商品错误
* 商品遗漏
* 商品在运输过程中损坏
* 商品存在质量问题
请保留商品、原包装、快递包装及运单，并提供清晰的照片或开箱视频，以便我们核实及处理。
在未获得确认前，请勿自行寄回商品。未经确认寄回的包裹可能无法受理。
改变心意
对于未开封、未使用、包装及封条保持完整的商品，请在收货后7天内联系我们。退货申请须经过审核。
如退货原因并非商品错误、损坏或质量问题，原运费及退货运费将不予退还，并由顾客承担。
退款
退款获批后，将通过银行转账人工处理。顾客须提供正确的银行账户资料。
退款通常会在确认后的3–7个工作日内处理。实际入账时间可能因银行而异。
如订单金额付款错误，请立即联系我们。我们会在核实实际收款金额后，安排退还多付金额或通知补足差额。
重要说明
商品的实际肤感与使用体验可能因个人肤况、使用方法及环境而有所不同。个人使用体验不符合预期，本身不代表商品存在质量问题。
本政策不影响消费者依据马来西亚适用法律所享有的权利。
WhatsApp：+60 18-368 8416
---
Cancellation, Return & Refund Policy
Order cancellation
Please contact us via WhatsApp as soon as possible if you wish to cancel an order.
Before dispatch: We will do our best to assist with the cancellation. If payment has already been received and verified, the refund will be processed manually by bank transfer.
After dispatch: The order can no longer be cancelled directly. Please contact us before returning any item so that we can provide the appropriate instructions.
Returns and exchanges
For hygiene and product-safety reasons, skincare and personal-care products that have been opened, used or have a broken seal cannot be returned or exchanged due to a change of mind.
Please contact us as soon as possible if you receive:
* An incorrect item
* A missing item
* An item damaged during delivery
* A product with a quality issue
Please retain the product, original packaging, courier packaging and shipping label. Clear photographs or an unboxing video may be required for verification.
Do not return an item before receiving our confirmation. Unauthorised returns may not be accepted.
Change-of-mind returns
For unopened and unused products with their packaging and seals fully intact, please contact us within 7 days of receiving the order. All return requests are subject to review.
If the return is not caused by an incorrect, damaged or defective product, the original delivery fee and return shipping cost are non-refundable and must be borne by the customer.
Refunds
Approved refunds are processed manually by bank transfer. Customers must provide accurate bank-account details.
Refunds are normally processed within 3–7 working days after approval. The actual time required for the funds to appear may vary by bank.
If an incorrect amount was paid, please contact us immediately. After verifying the amount received, we will arrange a refund of any overpayment or advise you of any outstanding balance.
Important notice
Product feel and individual results may vary according to skin condition, usage and environment. A result that does not meet personal expectations does not by itself indicate that the product is defective.
This policy does not affect consumers’ rights under applicable Malaysian law.
WhatsApp: +60 18-368 8416