Privacy Policy

Depending on your interaction with us, we may collect:

* Your name, telephone number, email and delivery address.
* Order details, payment references and transaction records.
* Enquiries, correspondence and project requirements.
* Names, sizes, photographs, artwork or other information supplied for personalization.
* Technical information made available through our store platform, such as browser, device and website activity information.

Please provide only information needed for your order or project. Do not send passwords, full payment-card details or unnecessary sensitive information through chat.

We use relevant information to:

* Respond to enquiries and prepare quotations.
* Process payments, orders, preorders and deliveries.
* Produce personalized items and deliver agreed services.
* Communicate about approvals, project progress and order updates.
* Provide support and resolve complaints.
* Maintain business records, protect our services and meet applicable obligations.

Where consent is required for another purpose, we will seek it before using your information for that purpose.

Where necessary, we may share relevant information with our store platform, payment providers, production partners, suppliers, delivery providers and service contractors.

For example, a production partner may need personalization details, while a delivery provider needs recipient and address information.

We limit disclosures to what is reasonably needed for the relevant purpose. Information may also be disclosed where required or permitted by law.

Some suppliers and technology providers may process information outside Singapore, including in Malaysia.

Where we transfer personal information overseas, we will take steps required under applicable data protection law to provide a comparable standard of protection.

Files supplied for custom orders or digital projects are used to deliver the agreed work.

Where a project involves third-party AI tools, we will explain the proposed use of identifiable personal information before uploading it and obtain consent where required.

Please ensure you have permission to share information or images relating to other people.

Use of identifiable customer photographs, testimonials or project materials in our public marketing will be agreed separately.

Where we send promotional messages, we will do so in accordance with applicable consent and marketing requirements.

You may ask to stop receiving promotional messages through the contact details below. We may still send necessary order, payment and service communications.

Our store operates through Take App. The platform and any enabled integrations may use cookies or similar technologies for website functions and, where configured, analytics or advertising.

Their own privacy notices explain their handling of information. Browser settings may allow you to manage cookies, although restricting them can affect store functions.

Contact us if you would like information about the integrations used on our store.

We take reasonable steps to protect personal information against unauthorised access, disclosure, alteration and loss.

We retain information only while necessary for the purposes described in this policy or for legitimate business and legal requirements. Information will then be deleted, anonymised or otherwise disposed of appropriately.

No online service can guarantee absolute security.

You may contact us to request access to your personal information, correct inaccuracies or withdraw consent to its collection, use or disclosure.

Requests are subject to applicable legal requirements and exceptions. We may verify your identity before responding.

If withdrawing consent affects our ability to fulfil an order or service, we will explain the likely consequences. Some records may still need to be retained for business or legal purposes.

Where we handle personal information on behalf of a business client while developing or supporting a customised system, the project agreement will define the responsibilities, permitted processing, access and return or deletion arrangements.

Please discuss your data requirements with us before supplying live customer or employee records.

For privacy questions, requests or complaints, contact our designated data protection contact:

Email: [Insert monitored privacy contact email]
Contact person or role: [Insert designated data protection contact]

Please describe your request and provide an order or project reference where relevant.

We may update this policy when our services or information-handling practices change. The latest version and update date will appear on this page.

Where required, we will notify you of changes or obtain consent for new purposes.