Order Policy

All shop products are offered by preorder and are subject to supplier availability or production arrangements.

Specifications, options, pricing and estimated fulfilment information will be provided in the listing or order confirmation.

If an ordered item becomes unavailable, we’ll contact you. You may choose an agreed alternative or receive a refund for the unavailable item and any delivery charge attributable solely to it. We will not substitute products without your agreement.

Custom apparel, printing, gifts, creative work and digital projects are prepared according to the agreed requirements.

Please review the quotation for quantities, specifications, deliverables, revisions, payment arrangements and estimated timelines.

Additional requirements or changes outside the agreed scope may require a revised quotation and completion date. We’ll obtain your agreement before carrying out chargeable additional work.

Payment methods, deposit requirements and balance payment dates will be stated at checkout or in your quotation.

Sourcing, production or project work begins according to the payment and approval conditions agreed for your order.

Any recurring or third-party costs will be identified where applicable before you agree to them.

Before approving production, check all artwork, spelling, names, numbers, colours, placement, sizes and quantities.

For digital projects, review the content, layouts and functionality presented for approval.

Please ensure you have permission to use any logos, images, text or other materials you supply.

Changes requested after approval may involve additional costs or delays. ERFAAN remains responsible for errors where the delivered work does not match the agreed specifications.

Product photographs, mockups and AI-generated illustrations may serve different purposes. Illustrative visuals do not replace the written product specifications.

Screen settings and production methods can affect colour appearance. Any material tolerances relevant to your order should be stated in the listing or quotation.

If an exact colour, measurement or finish is important, discuss it with us before confirming your order.

Fulfilment estimates depend on the product or service and the agreed starting conditions, including payment, artwork approval and receipt of required information.

Supplier shortages, production issues or transport delays may affect completion. If we become aware of a material delay, we’ll inform you and discuss the revised estimate and available options.

If a specific deadline is essential, obtain our written confirmation before ordering. Any cancellation or refund request arising from a delay will be assessed against the agreed terms and applicable rights.

Contact us promptly if you wish to change or cancel an order.

For preorder products, cancellation options depend on whether the supplier order or production commitment has been made.

For customised services, cancellation charges may reflect work already completed and costs reasonably committed that cannot be recovered. We’ll explain the calculation and refund any remaining amount due.

A deposit is not automatically forfeited in full simply because an order is cancelled.

We do not generally offer change-of-mind returns for correctly supplied personalised products or completed custom work.

For other preorder products, any change-of-mind return option will be stated in the listing or agreed before purchase.

If an item is defective, damaged, incorrect or materially different from the agreed description, contact us promptly with your order reference and supporting photos. Keep the item and packaging while we assess the issue.

Depending on the circumstances, an appropriate remedy may include repair, replacement, rework, a price adjustment or a refund. These provisions do not limit rights available under applicable law.

Please contact us before returning an item so we can provide suitable instructions.

Delivery methods, charges and any collection arrangements will be confirmed at checkout or in your quotation.

Please provide accurate delivery information and notify us promptly of changes. Additional delivery costs caused by an incorrect address or unsuccessful delivery may apply; we’ll explain these where relevant.

If your parcel is missing or arrives damaged, contact us so we can investigate and coordinate with the delivery provider.

The agreed proposal or quotation defines the content, features, revisions and deliverables included.

AI-generated content will be reviewed as part of the agreed workflow. Customers should verify business-specific facts, prices, claims and contact details before approving publication.

Ownership, usage rights, editable files, source code, account access and any third-party restrictions will be specified in the project agreement. Do not assume these are included unless confirmed.

Hosting, domain fees, subscriptions, ongoing support and maintenance are included only where stated. We do not guarantee particular sales, search rankings, views or social media reach.

Once a refund is agreed, we’ll confirm the amount, payment method and expected processing timeline.

Bank or payment-provider processing times may affect when funds appear in your account.

For order assistance, use the contact or WhatsApp option displayed on our store and include your order reference.

We may update this policy for future orders. Changes will not retrospectively remove the terms or rights applicable to an order already confirmed.