Shop Policies
DELIVERY
All orders are prepared and dispatched from our Kuala Lumpur studio.
Estimated delivery times are shown on each product page.
Delays may occur due to postal services or customs, which are outside our control.
CUSTOMS & DUTIES
International orders may be subject to customs fees or import taxes.
These charges are the buyer’s responsibility.
PAYMENT
All payments are processed securely via trusted payment providers.
We do not store or access your card details.
RETURNS & REFUNDS
All sales are final.
Due to the handmade and limited nature of our pieces, we do not accept returns, exchanges, or refunds.
If your order arrives damaged or incorrect, please contact us within 3 days of delivery with clear photos, and we will review on a case-by-case basis.
CANCELLATIONS
Cancellations are accepted within 1 hour of purchase only.
After this, orders cannot be cancelled.
NOTE
Each piece is individually made. Slight variations are part of the work and not considered defects.
CONTACT
order@yiliyuli.com
All orders are prepared and dispatched from our Kuala Lumpur studio.
Estimated delivery times are shown on each product page.
Delays may occur due to postal services or customs, which are outside our control.
CUSTOMS & DUTIES
International orders may be subject to customs fees or import taxes.
These charges are the buyer’s responsibility.
PAYMENT
All payments are processed securely via trusted payment providers.
We do not store or access your card details.
RETURNS & REFUNDS
All sales are final.
Due to the handmade and limited nature of our pieces, we do not accept returns, exchanges, or refunds.
If your order arrives damaged or incorrect, please contact us within 3 days of delivery with clear photos, and we will review on a case-by-case basis.
CANCELLATIONS
Cancellations are accepted within 1 hour of purchase only.
After this, orders cannot be cancelled.
NOTE
Each piece is individually made. Slight variations are part of the work and not considered defects.
CONTACT
order@yiliyuli.com