Frequently Asked Questions
1. Do you accept custom orders?
Some pieces are available for custom orders.
Please refer to individual listings for availability.
2. How long does shipping take?
Processing and delivery times vary depending on the item and destination.
Please refer to each product listing for estimated timelines.
3. Do you ship internationally?
Yes, we ship worldwide from Kuala Lumpur, Malaysia.
4. Will I need to pay customs fees?
International orders may be subject to customs duties or import taxes.
These are determined by your local authorities and are the buyer’s responsibility.
5. Can I return or exchange my order?
All sales are final.
We do not accept returns or exchanges unless the item arrives damaged or incorrect.
6. What if my item arrives damaged?
Please contact us within 3 days of delivery with clear photos.
We will review and assist accordingly.
7. Can I cancel my order?
Cancellations are accepted within 1 hour of purchase only.
8. How do I care for my piece?
- Avoid water, perfume, and chemicals
- Store in a dry place
- Handle gently as a wearable artwork
9. Do you accept reservations or pay-later orders?
- Reservations are limited and time-sensitive.
- Items will only be held for a short agreed period.
- Unpaid reservations may be released without notice.
10. How can I contact you?
📧 order@yiliyuli.com
Some pieces are available for custom orders.
Please refer to individual listings for availability.
2. How long does shipping take?
Processing and delivery times vary depending on the item and destination.
Please refer to each product listing for estimated timelines.
3. Do you ship internationally?
Yes, we ship worldwide from Kuala Lumpur, Malaysia.
4. Will I need to pay customs fees?
International orders may be subject to customs duties or import taxes.
These are determined by your local authorities and are the buyer’s responsibility.
5. Can I return or exchange my order?
All sales are final.
We do not accept returns or exchanges unless the item arrives damaged or incorrect.
6. What if my item arrives damaged?
Please contact us within 3 days of delivery with clear photos.
We will review and assist accordingly.
7. Can I cancel my order?
Cancellations are accepted within 1 hour of purchase only.
8. How do I care for my piece?
- Avoid water, perfume, and chemicals
- Store in a dry place
- Handle gently as a wearable artwork
9. Do you accept reservations or pay-later orders?
- Reservations are limited and time-sensitive.
- Items will only be held for a short agreed period.
- Unpaid reservations may be released without notice.
10. How can I contact you?
📧 order@yiliyuli.com