Privacy Policy
Foreword
Welcome to Xesim account services.
This Privacy Policy is formulated by Beijing Xesim Technology Co., Ltd. and its affiliates (hereinafter referred to as "Xesim" or "the Company") to inform you how we collect, process, store, and protect the personal information you provide during your use of Xesim account services, as well as your rights and choices thereunder. Please read it carefully. If you have any questions, please contact us through the Xesim official website.
Part One: Information Collection and Use
1.1 Purpose of Information Collection
We collect your personal information primarily for the following reasons:
Implement account functions, including registration, login, security verification, and account management.
Ensuring security: By collecting device information, login records, and other data, we can help identify abnormal behavior and prevent fraud and risks.
Optimize service experience: Improve account information, provide personalized recommendations, process orders, and deliver products/services.
Other legitimate uses include event management, prize draws and promotions, and complying with regulatory requirements in accordance with the law.
1.2 Types of Information Collected
To achieve the above objectives, we may collect information including but not limited to the following:
Basic account information: The email address, password, and security questions provided during registration;
Device and login data: including device model, IMEI/OAID, operating system version, login time, network status, and IP address;
Xesim card related data: such as eID, eSIM Profile name, ICCID, MNO, DP+ Address, etc.;
Users actively submit information such as profile picture, username, shipping address, contact information, feedback, and uploaded content.
Part Two: Information Storage, Sharing, and Cross-Border Transmission
2.1 Information Storage and Retention
We will retain your personal information for a reasonable period of time as needed to achieve the intended purpose of information use and to comply with legal, accounting, or reporting requirements. Once the information has served its purpose, or upon your request to cancel or delete it, we will delete or anonymize it.
Special circumstances: For the needs of scientific research, statistics, or other public interests, we may extend the data retention period as permitted by law.
2.2 Information Sharing and Third-Party Cooperation
We may disclose your personal information to third parties in the following circumstances:
Partners and service providers: only for providing or improving services, and the other party must comply with confidentiality obligations;
Legal or regulatory requirements: Disclosure is required when in compliance with legal procedures or in response to requests from government or judicial authorities;
Business transformation: This will be part of the necessary asset transfer in the event of a company merger, acquisition, or asset sale.
2.3 Cross-border data transmission
If your information needs to be transferred overseas, we will take reasonable security measures in accordance with relevant laws and regulations to ensure the security and privacy protection of the information during the transmission and storage process.
2.4 Information Security Protection
To protect your personal information, we employ multiple security measures, including encryption, firewalls, and access control. However, please understand that due to the inherent limitations of the internet, uncontrollable risks still exist during data transmission.
Part Three: Your Rights and Data Management
3.1 Your Rights
You have the following rights regarding your personal information:
Access and Inquiry: You have the right to access all personal information that we collect and use;
Corrections and Supplements: If you find any errors or incomplete information, you can request a correction.
Deletion: Apply to delete your personal information if it complies with the law;
Withdrawal of Consent: You may withdraw your previous consent regarding the processing of your personal information at any time;
Restricted processing: You request that we restrict the processing of your information under specific circumstances;
Data transfer: Request a copy of your data in a structured, machine-readable format and transfer it to another service provider where technically permissible;
Objection to processing: You have the right to object if the information is not processed based on your explicit consent.
3.2 Procedures for exercising rights
Please submit your rights request using the contact information provided at the end of this policy. To protect your privacy, we may require you to verify your identity, and we will typically respond within fifteen business days.
Part Four: Protection of Minors' Information
We attach great importance to the protection of minors' privacy.
Information collection restrictions: We will not proactively collect personal information from minors (especially those under the age of 13) unless we obtain verified consent from their parents or guardians.
Anomalies detected: If we discover that information about minors has been collected without authorization, we will immediately take measures to delete the relevant data.
Part Five: Third-Party Service Description
Xesim products or services may contain links to third-party websites or applications.
Independent Policy: These third parties may have their own independent privacy policies; please read them carefully before use.
Disclaimer: We are not responsible for the processing of information by third parties. We recommend that you fully understand their privacy protection measures before using related services.
Part Six: Updates to the Privacy Policy
We will periodically review and update this Privacy Policy based on changes in business, technology, and laws and regulations.
Notification method: For major updates, we will notify you through system announcements or pop-ups;
Accepting the update: By continuing to use your Xesim account and services, you agree to the updated privacy policy.
Part VII Contact Us
If you have any questions, suggestions, or rights requests regarding this Privacy Policy or the processing of personal information, please contact us through telegram t.me/XeSIMCCSALE
Contact us through our official website: Please visit the Xesim official website and go to the "Contact Customer Service" page.
We have a dedicated personal information protection team that will typically respond to your inquiry within fifteen business days. If you are not satisfied with the response, you may file a complaint with your local regulatory authority.
Supplementary Provisions
This Privacy Policy will take effect on March 1, 2025, replacing all previous versions. By using Xesim services, you acknowledge that you have read, understood, and accepted all terms of this policy.