FAQ
1. What products does Vapes Guru offer?
We provide a diverse selection of vaping products, including vape kits, disposable vapes, e-liquids, coils, tanks, and accessories from reputable global brands. Our collection is carefully chosen for quality, performance, and value.
2. Do you ship internationally?
At present, we ship to most countries within the European Union. If you are uncertain whether we deliver to your area, please reach out to us at Vapegurueu@protonmail.com before placing your order.
3. What are your shipping options and costs?
Standard Shipping: €30 (3–5 business days)
Express Shipping: €65 (1–2 business days)
Free Shipping: Available on all orders of €300 or more
4. How long does order processing take?
All orders are processed within 24 hours. Orders made on weekends or holidays will be processed the following business day.
5. How can I track my order?
After your order has been shipped, you will receive a confirmation email containing a tracking number and a link to monitor your shipment.
6. What is your return and refund policy?
Returns are accepted within 14 days of delivery.
Products must be unused and in their original packaging.
Used/opened items cannot be returned for hygiene reasons unless they are faulty.
For complete details, please refer to our [Shipping & Refund Policy]
7. What should I do if I receive a damaged or faulty item?
Please get in touch with us within 48 hours of delivery at Vapegurueu@protonmail.com, including photos of the damaged item and packaging. We will arrange for a replacement or refund as swiftly as possible.
8. Is vaping safe?
While vaping is deemed to be less harmful than smoking, it is not without risks. Our products are designed for adult use only. We advise consulting a healthcare professional if you have any concerns.
9. Can I cancel or change my order?
If your order has not yet been shipped, we will make every effort to accommodate any changes or cancellations. Please reach out to us as soon as possible at Vapegurueu@protonmail.com.
10. How do I contact customer service?
You can get in touch with us via email at Vapegurueu@protonmail.com. We strive to respond to all inquiries within 24 hours on business days.
We provide a diverse selection of vaping products, including vape kits, disposable vapes, e-liquids, coils, tanks, and accessories from reputable global brands. Our collection is carefully chosen for quality, performance, and value.
2. Do you ship internationally?
At present, we ship to most countries within the European Union. If you are uncertain whether we deliver to your area, please reach out to us at Vapegurueu@protonmail.com before placing your order.
3. What are your shipping options and costs?
Standard Shipping: €30 (3–5 business days)
Express Shipping: €65 (1–2 business days)
Free Shipping: Available on all orders of €300 or more
4. How long does order processing take?
All orders are processed within 24 hours. Orders made on weekends or holidays will be processed the following business day.
5. How can I track my order?
After your order has been shipped, you will receive a confirmation email containing a tracking number and a link to monitor your shipment.
6. What is your return and refund policy?
Returns are accepted within 14 days of delivery.
Products must be unused and in their original packaging.
Used/opened items cannot be returned for hygiene reasons unless they are faulty.
For complete details, please refer to our [Shipping & Refund Policy]
7. What should I do if I receive a damaged or faulty item?
Please get in touch with us within 48 hours of delivery at Vapegurueu@protonmail.com, including photos of the damaged item and packaging. We will arrange for a replacement or refund as swiftly as possible.
8. Is vaping safe?
While vaping is deemed to be less harmful than smoking, it is not without risks. Our products are designed for adult use only. We advise consulting a healthcare professional if you have any concerns.
9. Can I cancel or change my order?
If your order has not yet been shipped, we will make every effort to accommodate any changes or cancellations. Please reach out to us as soon as possible at Vapegurueu@protonmail.com.
10. How do I contact customer service?
You can get in touch with us via email at Vapegurueu@protonmail.com. We strive to respond to all inquiries within 24 hours on business days.