FAQ
Frequently Asked Questions (FAQ)
Q: How do I pay for my order?
A: Pay via M-Pesa Express on txsauto.com at Checkout or Boxleo Courier.
Q: Why is a payment/Deposit required?
A: A payment/deposit is required at checkout to secure your order and prevent cancellations, as products are shipped and reserved locally at your request.
Q: How long does delivery take?
A: 1–3 business days in Nairobi and 2-5 days outside Nairobi but within Kenya with free shipping.
Q: What if I receive the wrong or defective item?
A: Contact us (support@txsauto.com) or Whatsapp (0727351357) within 14 days and we'll arrange for courier to collect and refund or replace if the item is non-functional, wrong, damaged, defective, missing parts, or differs from the website description.
Q: How do I pay for my order?
A: Pay via M-Pesa Express on txsauto.com at Checkout or Boxleo Courier.
Q: Why is a payment/Deposit required?
A: A payment/deposit is required at checkout to secure your order and prevent cancellations, as products are shipped and reserved locally at your request.
Q: How long does delivery take?
A: 1–3 business days in Nairobi and 2-5 days outside Nairobi but within Kenya with free shipping.
Q: What if I receive the wrong or defective item?
A: Contact us (support@txsauto.com) or Whatsapp (0727351357) within 14 days and we'll arrange for courier to collect and refund or replace if the item is non-functional, wrong, damaged, defective, missing parts, or differs from the website description.