Food Delivery Policy
Two in One Turkish & Italian Restaurant – Kalba
At Two in One, we aim to deliver every order fresh, safely packed and on time. Please review this policy before placing your order.
📍 Delivery Area
Delivery is available within Kalba and selected nearby areas. Delivery charges, minimum order value and availability may vary depending on your location.
🕒 Delivery Time
The estimated delivery time is shown when placing your order. Delays may occur because of traffic, weather, busy periods, large orders or unexpected circumstances.
🧾 Order Confirmation
Your order is confirmed only after it has been accepted by the restaurant. We may contact you to confirm your order, address or special instructions.
📱 Customer Information
Please provide your correct name, mobile number and complete delivery address, including the building, villa or apartment number and a nearby landmark. We are not responsible for delays caused by incorrect or incomplete information.
✏️ Changes and Cancellations
Orders may be changed or cancelled before food preparation begins. Once the food has been prepared or dispatched, changes, cancellations or refunds may not be accepted.
🚪 Unsuccessful Delivery
Please ensure someone is available to receive the order. If we cannot contact you after reasonable attempts, the order may be marked as undelivered, and additional charges may apply for redelivery.
📦 Missing, Incorrect or Damaged Items
Please check your order immediately. Contact us as soon as possible if an item is missing, incorrect, damaged or in unacceptable condition. Photos of the food, packaging and receipt may be required.
💳 Refunds and Replacements
After reviewing the complaint, we may provide a replacement, store credit, partial refund or full refund, depending on the situation. Refund processing time depends on your bank or payment provider.
🥗 Food Allergies
Please inform us about any food allergies or dietary requirements before ordering. Our kitchen handles dairy, gluten, nuts, eggs, sesame and other common allergens. Complete allergen separation cannot be guaranteed.
🍽️ Food Quality and Storage
For the best quality, please consume your food shortly after delivery. Two in One is not responsible for issues caused by incorrect storage, handling or reheating after delivery.
📝 Special Instructions
We will do our best to follow special requests, but they are subject to ingredient availability and kitchen approval. Allergy-related instructions should also be communicated directly to the restaurant.
📞 Contact Us
For delivery support, order assistance or complaints, please contact Two in One Turkish & Italian Restaurant – Kalba through the phone or WhatsApp number shown on our website.
Two in One — Turkish & Italian flavours delivered to your door.