FAQ
❓ Frequently Asked Questions (FAQ)
Welcome to Theo Tech’s Help Center! Below are answers to some of the most common questions from our readers and customers.
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1. What is Theo Tech ?
Theo Tech is an online store where you can purchase and download eBooks instantly. We offer thousands of titles across different genres — from fiction and self-help to business, education, and more.
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2. How do I purchase an eBook?
Simply browse our catalog, select your desired book, and click “Buy Now”. After completing your payment, you’ll receive a download link immediately via email or in your account library.
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3. What payment methods do you accept?
We accept credit/debit cards, PayPal.
All transactions are secure and encrypted for your protection.
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4. How will I receive my eBook after purchase?
Once payment is confirmed, your eBook will be available for instant download. You can also access it anytime from your My Library section after logging in to your account.
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5. In what format are the eBooks available?
Our eBooks are available in popular formats such as PDF, ePub, and MOBI. These formats are compatible with most reading apps and devices like phones, tablets, laptops, and eReaders (e.g., Kindle, Kobo, Apple Books).
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6. Can I read my eBook on multiple devices?
Yes! Once you’ve purchased an eBook, you can download and read it on any of your personal devices, as long as it’s for your personal use only.
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7. Can I return or exchange an eBook?
Since eBooks are digital products, all sales are final and non-refundable once the download link has been sent.
However, if you experience issues like corrupted files or incorrect titles, contact our support team — we’ll be happy to assist or replace your file.
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8. I didn’t receive my download link — what should I do?
Please check your email spam/junk folder first.
If it’s still missing, log into your account to check your order history, or contact us at [calebboniface290@gmail.com] with your order details.
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9. Can I gift an eBook to someone else?
Yes! Many of our titles can be gifted. Simply choose the “Gift this book” option during checkout and enter the recipient’s email address.
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10. Are my payment and personal details safe?
Absolutely. We use secure payment gateways and data encryption to protect all personal and financial information. Your privacy is very important to us.
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11. How can I contact customer support?
Our friendly support team is available to help you with any questions or issues.
📧 Email: [calebboniface290@gmail.com]
📞 Phone: [+16463492770]
🕒 Hours: Monday – Friday, 9 AM – 6 PM GMT+01
Welcome to Theo Tech’s Help Center! Below are answers to some of the most common questions from our readers and customers.
---
1. What is Theo Tech ?
Theo Tech is an online store where you can purchase and download eBooks instantly. We offer thousands of titles across different genres — from fiction and self-help to business, education, and more.
---
2. How do I purchase an eBook?
Simply browse our catalog, select your desired book, and click “Buy Now”. After completing your payment, you’ll receive a download link immediately via email or in your account library.
---
3. What payment methods do you accept?
We accept credit/debit cards, PayPal.
All transactions are secure and encrypted for your protection.
---
4. How will I receive my eBook after purchase?
Once payment is confirmed, your eBook will be available for instant download. You can also access it anytime from your My Library section after logging in to your account.
---
5. In what format are the eBooks available?
Our eBooks are available in popular formats such as PDF, ePub, and MOBI. These formats are compatible with most reading apps and devices like phones, tablets, laptops, and eReaders (e.g., Kindle, Kobo, Apple Books).
---
6. Can I read my eBook on multiple devices?
Yes! Once you’ve purchased an eBook, you can download and read it on any of your personal devices, as long as it’s for your personal use only.
---
7. Can I return or exchange an eBook?
Since eBooks are digital products, all sales are final and non-refundable once the download link has been sent.
However, if you experience issues like corrupted files or incorrect titles, contact our support team — we’ll be happy to assist or replace your file.
---
8. I didn’t receive my download link — what should I do?
Please check your email spam/junk folder first.
If it’s still missing, log into your account to check your order history, or contact us at [calebboniface290@gmail.com] with your order details.
---
9. Can I gift an eBook to someone else?
Yes! Many of our titles can be gifted. Simply choose the “Gift this book” option during checkout and enter the recipient’s email address.
---
10. Are my payment and personal details safe?
Absolutely. We use secure payment gateways and data encryption to protect all personal and financial information. Your privacy is very important to us.
---
11. How can I contact customer support?
Our friendly support team is available to help you with any questions or issues.
📧 Email: [calebboniface290@gmail.com]
📞 Phone: [+16463492770]
🕒 Hours: Monday – Friday, 9 AM – 6 PM GMT+01