As our products are handmade and carefully quality-checked before shipping, we generally do not accept returns, exchanges, or change-of-mind refunds.
Damaged or Broken Items
If your earrings arrive damaged or are found broken upon opening your package, please contact us within 3 days of receiving your order.
To be eligible for a replacement claim:
> An uncut unboxing video must be recorded from the moment the package is opened.
> The video must clearly show the original sealed package and the condition of the product when first opened.
> Claims without an uncut unboxing video cannot be accepted.
> The damaged item must be returned to us before a replacement is provided (within Bali)
Once verified, we will provide a replacement where available. As our products are handmade in small batches, an identical design may not always be available.
Handmade Variations
Small differences in color, shape, pattern, and texture are natural characteristics of handmade products and are not considered defects.
Colors may also appear slightly different depending on lighting and your screen settings.
For any concerns, please contact us through WhatsApp Business: +628213142602 or Instagram @terraflorabali 🌿