FAQ
Frequently Asked Questions (FAQ)
Tech2Buddy – Smart Tech. Student Prices.
1. Do you offer refunds?
No. We only accept exchanges within 7 days of purchase. The item must be unused, in original packaging, and in resellable condition. No refunds are given under any circumstances.
2. How long does delivery take?
Delivery takes 2–5 working days depending on your location. Orders are processed within 1–2 business days after payment is confirmed.
3. Do you deliver everywhere in South Africa?
Yes, we deliver nationwide using trusted courier services.
4. How much is the delivery fee?
The delivery fee depends on your location and will be calculated at checkout. Free delivery may be offered during promotions or for qualifying orders.
5. What payment methods do you accept?
We accept:
EFT (bank transfer)
Bank deposits
Cash (for in-person pop-up sales)
Mobile payments (e.g. Capitec Pay, SnapScan — if supported)
6. Can I track my order?
Yes. Once your order has been dispatched, we’ll send you a tracking number via email or WhatsApp.
7. What should I do if I receive the wrong or faulty item?
Contact us within 7 days of receiving the item. We’ll assist you with an exchange if it meets our exchange policy conditions.
8. Are your products original?
We sell high-quality, affordable tech gadgets that are carefully sourced and tested. While they may not always be big-name brands, they are reliable, functional, and student-budget friendly.
9. Do your products come with a warranty?
Some items may come with a limited warranty (7 to 30 days) for factory faults. This does not cover damage caused by water, misuse, or wear and tear.
10. How can I contact Tech2Buddy?
You can reach us through:
WhatsApp: [insert number]
Email: [insert email]
Business Hours: Monday to Saturday, 9am – 5pm
Tech2Buddy – Smart Tech. Student Prices.
1. Do you offer refunds?
No. We only accept exchanges within 7 days of purchase. The item must be unused, in original packaging, and in resellable condition. No refunds are given under any circumstances.
2. How long does delivery take?
Delivery takes 2–5 working days depending on your location. Orders are processed within 1–2 business days after payment is confirmed.
3. Do you deliver everywhere in South Africa?
Yes, we deliver nationwide using trusted courier services.
4. How much is the delivery fee?
The delivery fee depends on your location and will be calculated at checkout. Free delivery may be offered during promotions or for qualifying orders.
5. What payment methods do you accept?
We accept:
EFT (bank transfer)
Bank deposits
Cash (for in-person pop-up sales)
Mobile payments (e.g. Capitec Pay, SnapScan — if supported)
6. Can I track my order?
Yes. Once your order has been dispatched, we’ll send you a tracking number via email or WhatsApp.
7. What should I do if I receive the wrong or faulty item?
Contact us within 7 days of receiving the item. We’ll assist you with an exchange if it meets our exchange policy conditions.
8. Are your products original?
We sell high-quality, affordable tech gadgets that are carefully sourced and tested. While they may not always be big-name brands, they are reliable, functional, and student-budget friendly.
9. Do your products come with a warranty?
Some items may come with a limited warranty (7 to 30 days) for factory faults. This does not cover damage caused by water, misuse, or wear and tear.
10. How can I contact Tech2Buddy?
You can reach us through:
WhatsApp: [insert number]
Email: [insert email]
Business Hours: Monday to Saturday, 9am – 5pm