Free & Cash on Delivery in Kampala. Have Cash Ready? Order When You 're Ready to Purchase. Upcountry: Payments First!
RubbiiMall

FAQ

š…š‘š„šš”š„šš“š‹š˜ š€š’šŠš„šƒ šš”š„š’š“šˆšŽšš’ (š…š€š)

1. š–š”ššš­ š¢š¬ š‘š®š›š›š¢š¢šŒššš„š„?

RubbiiMall is an online shopping store in Uganda offering a variety of products at competitive prices. We make shopping convenient by allowing customers to browse products and place orders online.

2. š‡šØš° šœššš§ šˆ š©š„šššœšž ššš§ šØš«ššžš«?

Browse our online store, select your preferred product, add it to your cart, and complete the checkout process. You can also contact our customer support team for assistance.

3. š–š”šžš«šž ššØšžš¬ š‘š®š›š›š¢š¢šŒššš„š„ šØš©šžš«ššš­šž?

RubbiiMall serves customers across Uganda, with free delivery in Kampala, Mukono, and Wakiso, and affordable delivery charges for upcountry customers.

4. š–š”ššš­ š©ššš²š¦šžš§š­ š¦šžš­š”šØšš¬ ššØ š²šØš® šššœšœšžš©š­?

Cash on Delivery (COD) is our primary payment method. You pay when your order is delivered.

Mobile Money is available as a secondary payment option. All Mobile Money payments must be sent strictly to (šŸšŸ“šŸ”)šŸŽšŸ•šŸ—šŸ‘šŸšŸšŸ—šŸšŸ’šŸ•. Please ensure you use this official number when making a payment.

5. šƒšØ š²šØš® šØšŸšŸšžš« ššžš„š¢šÆšžš«š²?

Yes! RubbiiMall offers delivery services to customers in Kampala, Mukono, Wakiso, and other parts of Uganda. Our delivery fees depend on your location.

6. š‡šØš° š„šØš§š  ššØšžš¬ ššžš„š¢šÆšžš«š² š­ššš¤šž?

At RubbiiMall, all deliveries are arranged for instant delivery. The actual delivery time depends on the time your order is placed, your location, and product availability. We aim to deliver your order as quickly as possible and will communicate with you if there are any delays.

7. š‡šØš° š¦š®šœš” ššØšžš¬ ššžš„š¢šÆšžš«š² šœšØš¬š­?

Our delivery charges are as follows:

ā— Kampala: Free delivery.
ā— Mukono: Free delivery.
ā— Wakiso: Free delivery.
ā— Upcountry: UGX 10,000 per order.

8. š‚ššš§ šˆ šØš«ššžš« šŸš«šØš¦ ššš§š²š°š”šžš«šž š¢š§ š”š ššš§ššš?

Yes, you can place an order from anywhere in Uganda. Delivery within Kampala, Mukono, and Wakiso is free, while upcountry deliveries cost UGX 10,000 per order.

9. š‚ššš§ šˆ šœššš§šœšžš„ š¦š² šØš«ššžš«?

Yes. You may request cancellation before the delivery person sets off to deliver your order. Once delivery has started, cancellation may not be possible.

10. š‚ššš§ šˆ š«šžš­š®š«š§ šØš« šžš±šœš”ššš§š šž šš š©š«šØšš®šœš­?

If you receive a damaged, defective, or incorrect product, please contact our customer support team as soon as possible. We will review your case and advise you on the available return, exchange, or refund options under our return policy.

11. š–š”ššš­ š¬š”šØš®š„š šˆ ššØ š¢šŸ šˆ š«šžšœšžš¢šÆšž š­š”šž š°š«šØš§š  š©š«šØšš®šœš­?


Contact our customer support team immediately and provide your order details. Where possible, include photographs of the product received so we can investigate and help resolve the issue.

12. š‡šØš° šœššš§ šˆ š­š«šššœš¤ š¦š² šØš«ššžš«?

You can contact our customer support team through the phone number or WhatsApp details provided on our store to check the status of your order.

13. š–š”ššš­ š”ššš©š©šžš§š¬ š¢šŸ šˆ ššš¦ š®š§šššÆššš¢š„ššš›š„šž š°š”šžš§ š­š”šž ššžš„š¢šÆšžš«š² š©šžš«š¬šØš§ ššš«š«š¢šÆšžš¬?

Please provide a reachable phone number and ensure you are available to receive your order. If you are unavailable, contact our team to arrange delivery on another day. Additional delivery charges may apply if another trip is required.

14. š€š«šž š­š”šž š©š«šØšš®šœš­š¬ šš¢š¬š©š„ššš²šžš šØš§ š­š”šž š°šžš›š¬š¢š­šž šššÆššš¢š„ššš›š„šž?


We aim to keep our product listings accurate and up to date. However, availability may change. If a product becomes unavailable after you place an order, our team will contact you to discuss the available options.

15. š‡šØš° šœššš§ šˆ šœšØš§š­šššœš­ š‘š®š›š›š¢š¢šŒššš„š„?

You can reach us through the phone number, WhatsApp, or other contact options displayed on our online store. We are happy to assist with product inquiries, orders, payments, and delivery questions.

16. š–š”š² š¬š”šØš®š„š šˆ š¬š”šØš© š°š¢š­š” š‘š®š›š›š¢š¢šŒššš„š„?

At RubbiiMall, we aim to provide convenient online shopping, competitive prices, responsive customer service, and reliable delivery arrangements. We are committed to making your shopping experience simple and convenient.

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š“š”ššš§š¤ š²šØš® šŸšØš« š¬š”šØš©š©š¢š§š  š°š¢š­š” š‘š®š›š›š¢š¢šŒššš„š„!

š‘š®š›š›š¢š¢šŒššš„š„ ā€” š‚šØš§šÆšžš§š¢šžš§š­ š’š”šØš©š©š¢š§š , š‘šžš„š¢ššš›š„šž šƒšžš„š¢šÆšžš«š².