POLSAMBOLE.LK
"At Polsambole, we specialize in crafting a wide variety of unique and authentic Sri Lankan dishes, tailored to your preferences. Whether you're looking to indulge in traditional flavors or surprise your loved ones with a taste of home, we ensure that each meal is prepared with care and packaged meticulously for delivery anywhere in the world. Experience the essence of Sri Lanka, no matter where you are!"
REFUND POLICY
Food Products It is not possible to return frozen or perishable food unless they are of poor quality, damaged or faulty, or where we have delivered goods that you did not order and you have not accepted them. If this is the case, please inform us within 04 hours of receipt of your product to qualify for a refund. In the unlikely case that your goods have defrosted please ensure you take pictures of the products as soon as you get them out of the box (better still a video, or inserting a knife/fork into the product). Our tests show products in our orders remain completely frozen up until 1900 on the day of delivery. Partially defrost foods are safe to refreeze when below 5 degrees for 4 hours. Please note, due to the items being frozen, we cannot process refunds for food that has defrosted as a result of incorrect storage. Refunds and will be processed within 05 business days after we receive your returned item. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider and we will release the Refund via our registered payment gateway.
TERMS & CONDITIONS
Terms & Conditions Special Offers & Discounts We run special offers and/or discount codes. Although on occasion we may have multiple offers running simultaneously across our product range please note only a single offer or discount code may be used on an order. Codes can only be used once per user. Unless Otherwise Stated. All discount codes cannot be used for our Subscriptions Platform, as you already get our best pricing with GSN subscriptions Refer a Friend allows an existing customer to refer a new Customer (based on address) and receive a monetary Amount as represented by Points on our Points system. This can be redeemed in your account area and turned into a coupon to use at checkout.
PRIVACY POLICY
POLSAMBOLE.LK cares about your privacy. For this reason, we collect and use personal data only as it might be needed for us to deliver to you our products, services and websites (collectively, our “Services”). Your personal data includes information such as: Names Billing address(es) Delivery address(es) Telephone numbers Mobile numbers Email addresses Order history Other data collected that could directly or indirectly identify you. Our Privacy Policy is intended to describe to you how and what data we collect, and how and why we use your personal data. It also describes options we provide for you to access, update or otherwise take control of your personal data that we process.