Food Products
It is not possible to return frozen or perishable food unless they are of poor quality, damaged or faulty, or where we have delivered goods that you did not order and you have not accepted them. If this is the case, please inform us within 04 hours of receipt of your product to qualify for a refund.
In the unlikely case that your goods have defrosted please ensure you take pictures of the products as soon as you get them out of the box (better still a video, or inserting a knife/fork into the product). Our tests show products in our orders remain completely frozen up until 1900 on the day of delivery. Partially defrost foods are safe to refreeze when below 5 degrees for 4 hours.
Please note, due to the items being frozen, we cannot process refunds for food that has defrosted as a result of incorrect storage.
Refunds and will be processed within 05 business days after we receive your returned item. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider and we will release the Refund via our registered payment gateway.
