Store Policy
Store Policy
At Phoenix Creations, we take pride in creating high-quality, personalised products made with care and attention to detail. To ensure transparency and a smooth experience for all our customers, please review our store policies below before placing an order.
Order Processing Policy
All orders are processed only after full payment has been successfully received and verified.
Orders placed without successful payment will not be prepared, customised, or shipped until payment confirmation is complete.
Processing and production times begin after payment has cleared. If payment is delayed or pending, your order will remain on hold until confirmation.
We encourage customers to complete payment promptly to avoid any delays in processing or delivery.
No Refund Policy for Customised Goods
Each customised product is made especially for you. Therefore, all personalised and custom-made items are non-refundable and non-exchangeable.
Once an order has been confirmed and production has begun, we are unable to offer refunds, returns, or replacements unless the item arrives damaged or faulty.
Please ensure that all details — including items selection, names, dates, colours, and spellings — are correct before finalising your order.
Phoenix Creations cannot be held responsible for any errors or inaccuracies provided by the customer.
By placing an order, you confirm that all submitted information is accurate and that you agree to these terms.
Thank You
Thank you for supporting our small business!
Your trust means the world to us, and we’re honoured to create something special, just for you.
At Phoenix Creations, we take pride in creating high-quality, personalised products made with care and attention to detail. To ensure transparency and a smooth experience for all our customers, please review our store policies below before placing an order.
Order Processing Policy
All orders are processed only after full payment has been successfully received and verified.
Orders placed without successful payment will not be prepared, customised, or shipped until payment confirmation is complete.
Processing and production times begin after payment has cleared. If payment is delayed or pending, your order will remain on hold until confirmation.
We encourage customers to complete payment promptly to avoid any delays in processing or delivery.
No Refund Policy for Customised Goods
Each customised product is made especially for you. Therefore, all personalised and custom-made items are non-refundable and non-exchangeable.
Once an order has been confirmed and production has begun, we are unable to offer refunds, returns, or replacements unless the item arrives damaged or faulty.
Please ensure that all details — including items selection, names, dates, colours, and spellings — are correct before finalising your order.
Phoenix Creations cannot be held responsible for any errors or inaccuracies provided by the customer.
By placing an order, you confirm that all submitted information is accurate and that you agree to these terms.
Thank You
Thank you for supporting our small business!
Your trust means the world to us, and we’re honoured to create something special, just for you.