Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
1. What types of products do you offer?
At Phoenix Creations, we specialise in personalised and promotional items including apparel, tumblers, mugs, keychains, prints, party favours, and other thoughtful gifts. Each item is custom-made to your specifications, making every order truly unique.
2. How do I place an order?
You can browse our available products on our online store or contact us directly through our Take App link: https://take.app/phoenixcreations
.
Select your desired item, provide your personalisation details (such as names, dates, colours, or designs), and proceed to checkout.
3. How do I make payment?
Payments can be made using the methods listed at checkout. Please ensure that your payment is completed and successful, as orders are only processed after full payment has been received and verified.
If you choose to pay manually (e.g., via EFT), kindly send us proof of payment to avoid processing delays.
4. When will my order be processed?
Once your payment is confirmed, your order enters our production queue.
Processing and turnaround times depend on the product type, design complexity, and order volume.
Generally, processing takes 3–5 working days for most personalised items (excluding weekends and public holidays).
5. Can I change my order after placing it?
If you need to make a change, please contact us immediately.
Changes can only be made before production begins. Once your item is in production or has been printed, no changes can be made.
6. Do you accept returns or refunds?
Because each product is made specifically to your request, all personalised and custom-made items are non-refundable and non-exchangeable.
Refunds or replacements are only issued if the item arrives damaged or faulty.
Please double-check all personalisation details before placing your order.
7. What if there’s a spelling mistake or wrong detail on my order?
We create your items exactly as the details are provided.
Phoenix Creations cannot be held responsible for any spelling errors, incorrect dates, or information submitted by the customer.
Please review your design proofs carefully before confirming.
8. What if my order arrives damaged?
If your item arrives damaged, please contact us within 48 hours of receiving it.
We’ll request clear photos of the damaged product and packaging so we can assess and assist promptly.
9. How long does delivery take?
Delivery times vary depending on your location and chosen courier.
Once dispatched, orders typically take 2–5 working days to reach most areas.
We’ll send tracking details once your order has been shipped.
10. Do you offer rush orders or express service?
Yes — depending on current workload and stock availability, we may accommodate urgent requests.
Please contact us before placing your order to confirm if express processing is possible.
Additional fees may apply.
11. Do you offer bulk or corporate orders?
Absolutely! We offer bulk discounts for corporate gifts, events, and promotional merchandise.
Please get in touch with us to discuss your specific needs and we’ll prepare a custom quote.
12. How can I contact you?
You can reach us through:
📱 WhatsApp: https://wa.me/27847609489
📧 Email: phoenixcreations09@gmail.com
We aim to respond within 24–48 hours during business days.
13. Do you have social media pages?
Yes! Follow us for updates, new products, and special offers:
Facebook: (add your link)
TikTok: (add your link)
Instagram: (add your link)
14. Do you offer gift packaging or custom notes?
Yes! Many of our products can include gift wrapping or personalised message cards.
Please mention this when placing your order, and we’ll be happy to add that special touch.
15. Why shop with Phoenix Creations?
We’re passionate about creating thoughtful gifts and lasting impressions.
Every product is made with love, care, and attention to detail — because we believe the best gifts are personal.
1. What types of products do you offer?
At Phoenix Creations, we specialise in personalised and promotional items including apparel, tumblers, mugs, keychains, prints, party favours, and other thoughtful gifts. Each item is custom-made to your specifications, making every order truly unique.
2. How do I place an order?
You can browse our available products on our online store or contact us directly through our Take App link: https://take.app/phoenixcreations
.
Select your desired item, provide your personalisation details (such as names, dates, colours, or designs), and proceed to checkout.
3. How do I make payment?
Payments can be made using the methods listed at checkout. Please ensure that your payment is completed and successful, as orders are only processed after full payment has been received and verified.
If you choose to pay manually (e.g., via EFT), kindly send us proof of payment to avoid processing delays.
4. When will my order be processed?
Once your payment is confirmed, your order enters our production queue.
Processing and turnaround times depend on the product type, design complexity, and order volume.
Generally, processing takes 3–5 working days for most personalised items (excluding weekends and public holidays).
5. Can I change my order after placing it?
If you need to make a change, please contact us immediately.
Changes can only be made before production begins. Once your item is in production or has been printed, no changes can be made.
6. Do you accept returns or refunds?
Because each product is made specifically to your request, all personalised and custom-made items are non-refundable and non-exchangeable.
Refunds or replacements are only issued if the item arrives damaged or faulty.
Please double-check all personalisation details before placing your order.
7. What if there’s a spelling mistake or wrong detail on my order?
We create your items exactly as the details are provided.
Phoenix Creations cannot be held responsible for any spelling errors, incorrect dates, or information submitted by the customer.
Please review your design proofs carefully before confirming.
8. What if my order arrives damaged?
If your item arrives damaged, please contact us within 48 hours of receiving it.
We’ll request clear photos of the damaged product and packaging so we can assess and assist promptly.
9. How long does delivery take?
Delivery times vary depending on your location and chosen courier.
Once dispatched, orders typically take 2–5 working days to reach most areas.
We’ll send tracking details once your order has been shipped.
10. Do you offer rush orders or express service?
Yes — depending on current workload and stock availability, we may accommodate urgent requests.
Please contact us before placing your order to confirm if express processing is possible.
Additional fees may apply.
11. Do you offer bulk or corporate orders?
Absolutely! We offer bulk discounts for corporate gifts, events, and promotional merchandise.
Please get in touch with us to discuss your specific needs and we’ll prepare a custom quote.
12. How can I contact you?
You can reach us through:
📱 WhatsApp: https://wa.me/27847609489
📧 Email: phoenixcreations09@gmail.com
We aim to respond within 24–48 hours during business days.
13. Do you have social media pages?
Yes! Follow us for updates, new products, and special offers:
Facebook: (add your link)
TikTok: (add your link)
Instagram: (add your link)
14. Do you offer gift packaging or custom notes?
Yes! Many of our products can include gift wrapping or personalised message cards.
Please mention this when placing your order, and we’ll be happy to add that special touch.
15. Why shop with Phoenix Creations?
We’re passionate about creating thoughtful gifts and lasting impressions.
Every product is made with love, care, and attention to detail — because we believe the best gifts are personal.