Frequently Asked Questions (FAQ)
1. What materials do you clean?
We clean a wide range of materials, including:
• Leather
• Suede
• Canvas
• Mesh
• Rubber
• Synthetic fabrics
If you’re unsure about your sneaker material, feel free to contact us—we’re happy to help!
2. How do I place an order for sneaker cleaning?
You can order in three simple ways:
• Online: Visit our website and select your service.
• NDIS Intake Form: Complete our NDIS Intake Form.
• WhatsApp: 📲 Send us a message https://wa.me/+61414434181 and we’ll handle the rest!
3. How can we trust you with our sneakers?
At Emily Sneaker Laundry, we take great care of your sneakers:
• All cleaning is done by hand to protect your shoes.
• Our team is trained to handle a variety of materials with precision.
• Your sneakers are tracked throughout the cleaning process to ensure their safety and proper handling.
• We value your trust and always aim to exceed your expectations.
4. Do you accept NDIS funding?
Yes! We work with NDIS participants and their Support Coordinators to confirm if funding is available for sneaker cleaning under your plan.
5. What if I want to pay out of pocket instead of using my NDIS funding?
No problem! If you’d prefer to pay for our services directly, we can accommodate that as well.
6. Can you pick up and deliver my sneakers?
Absolutely! We offer convenient pick-up and delivery services for an additional fee.
7. What happens after I place my order?
Once you place an order, we’ll contact you or your Support Coordinator to confirm funding (if applicable) and service details. After that, we’ll clean your sneakers and return them to you.
8. Do you offer discounts or special offers?
Yes, we offer 50% off your next Deep Cleaning service if you donate a pair of unwanted sneakers. Terms and conditions apply.
9. How long does the cleaning process take?
Most cleaning services are completed within 3-5 business days. For urgent requests, please contact us directly.
10. Can I cancel or reschedule my service?
Yes, just let us know at least 24 hours in advance if you need to cancel or reschedule.
11. How can I contact you if I have more questions?
You can reach us through:
• WhatsApp: https://wa.me/+61414434181
• Telegram: https://t.me/emilyyit
• Email: Click Here To Email Emily.
We clean a wide range of materials, including:
• Leather
• Suede
• Canvas
• Mesh
• Rubber
• Synthetic fabrics
If you’re unsure about your sneaker material, feel free to contact us—we’re happy to help!
2. How do I place an order for sneaker cleaning?
You can order in three simple ways:
• Online: Visit our website and select your service.
• NDIS Intake Form: Complete our NDIS Intake Form.
• WhatsApp: 📲 Send us a message https://wa.me/+61414434181 and we’ll handle the rest!
3. How can we trust you with our sneakers?
At Emily Sneaker Laundry, we take great care of your sneakers:
• All cleaning is done by hand to protect your shoes.
• Our team is trained to handle a variety of materials with precision.
• Your sneakers are tracked throughout the cleaning process to ensure their safety and proper handling.
• We value your trust and always aim to exceed your expectations.
4. Do you accept NDIS funding?
Yes! We work with NDIS participants and their Support Coordinators to confirm if funding is available for sneaker cleaning under your plan.
5. What if I want to pay out of pocket instead of using my NDIS funding?
No problem! If you’d prefer to pay for our services directly, we can accommodate that as well.
6. Can you pick up and deliver my sneakers?
Absolutely! We offer convenient pick-up and delivery services for an additional fee.
7. What happens after I place my order?
Once you place an order, we’ll contact you or your Support Coordinator to confirm funding (if applicable) and service details. After that, we’ll clean your sneakers and return them to you.
8. Do you offer discounts or special offers?
Yes, we offer 50% off your next Deep Cleaning service if you donate a pair of unwanted sneakers. Terms and conditions apply.
9. How long does the cleaning process take?
Most cleaning services are completed within 3-5 business days. For urgent requests, please contact us directly.
10. Can I cancel or reschedule my service?
Yes, just let us know at least 24 hours in advance if you need to cancel or reschedule.
11. How can I contact you if I have more questions?
You can reach us through:
• WhatsApp: https://wa.me/+61414434181
• Telegram: https://t.me/emilyyit
• Email: Click Here To Email Emily.