Terms And Conditions
1. Introduction
1.1. These terms and conditions govern the use of the online booking services
provided by myCity-Connect, hereafter referred to as "the Company".
1.2. By using our online booking services, you agree to be bound by these terms and
conditions in full. If you disagree with any part of these terms and conditions, you
must not use our services.
2. Booking Process
2.1. Our online booking platform allows passengers to reserve seats for long-distance
transportation services operated by the Company.
2.2. By booking through our platform, you agree to abide by the terms and conditions
set forth herein.
2.3. All bookings are subject to availability and confirmation by the Company.
3. Payment
3.1. Payment for bookings must be made in full at the time of reservation, unless
otherwise specified.
3.2. We accept payment through secure online payment gateways. By using our
online payment services, you agree to the terms and conditions of the payment
processor.
3.3. Prices displayed on our platform are inclusive of all applicable taxes and fees,
unless otherwise stated.
4. Cancellations and Refunds
4.1. Passengers may cancel their bookings subject to the Company's cancellation
policy, which is available on our website.
4.2. Requests for cancellations and refunds must be made through our platform in
accordance with the applicable cancellation policy.
4.3. Refunds, if applicable, will be processed in accordance with the Company's
refund policy.
5. Travel Documentation
5.1. Passengers are responsible for ensuring they possess all necessary travel
documents, including but not limited to tickets, identification, and any required
visas or permits.
5.2. The Company shall not be liable for any consequences arising from the
passenger's failure to provide valid travel documentation.
6. Passengers' Conduct
6.1. Passengers must conduct themselves in a respectful manner towards other
passengers, company staff, and the driver/operator.
6.2. Passengers must adhere to all safety instructions provided by company staff and
displayed within the vehicle.
6.3. The Company reserves the right to refuse transportation to any passenger who
poses a threat to the safety or comfort of others.
7. Luggage and Belongings
7.1. Passengers are responsible for their own luggage and belongings throughout the
journey.
7.2. Passengers must ensure that their luggage is properly stowed and does not
obstruct walkways or emergency exits.
7.3. The Company shall not be liable for any loss or damage to passengers' luggage
or belongings, except where such loss or damage is caused by the Company's
negligence.
8. Health and Safety
8.1. Passengers must not travel if they are unwell or experiencing symptoms of
illness, especially contagious diseases.
8.2. Passengers must comply with any health and safety measures implemented by
the Company, including but not limited to wearing face masks and practicing
social distancing where applicable.
8.3. The Company reserves the right to deny transportation to any passenger who fails
to comply with health and safety requirements.
9. Schedule Changes
9.1. The Company reserves the right to modify schedules, routes, or services at any
time, including but not limited to changes due to weather conditions, road
closures, or other unforeseen circumstances.
9.2. Passengers will be notified of any significant schedule changes as soon as
practicable.
10. Feedback and Complaints
10.1. Passengers are encouraged to provide feedback and report any issues or
concerns regarding the transportation services.
10.2. Complaints should be submitted to the Company's customer service
department in writing(email,text,message), providing as much detail as possible
and evidence.
10.3. The Company will endeavour to address all complaints in a timely and fair
manner.
11. Indemnity
11.1. Passengers agree to indemnify and hold harmless the Company, its employees,
agents, and representatives from any claims, liabilities, damages, or expenses
arising from their use of the transportation services, including but not limited to
any violation of these terms and conditions.
12. Liability
12.1. The Company shall make every effort to operate services as scheduled, but
shall not be liable for delays, cancellations, or any other disruptions beyond its
control.
12.2. The Company shall not be liable for any loss, damage, injury, or inconvenience
arising from the acts or omissions of passengers or third parties.
13. Privacy Policy
13.1. By using our online booking services, you agree to the terms of our Privacy
Policy, which outlines how we collect, use, and disclose your personal
information.
14. Amendments
14.1. The Company reserves the right to amend these terms and conditions at any
time without prior notice. Amendments will be effective immediately upon
posting on our website.
15. Governing Law
15.1. These terms and conditions shall be governed by and construed in accordance
with the laws of Republic of South Africa.
16. Contact Information
16.1. If you have any questions or concerns regarding these terms and conditions,
please contact us at xxx xxx xxxx.
1.1. These terms and conditions govern the use of the online booking services
provided by myCity-Connect, hereafter referred to as "the Company".
1.2. By using our online booking services, you agree to be bound by these terms and
conditions in full. If you disagree with any part of these terms and conditions, you
must not use our services.
2. Booking Process
2.1. Our online booking platform allows passengers to reserve seats for long-distance
transportation services operated by the Company.
2.2. By booking through our platform, you agree to abide by the terms and conditions
set forth herein.
2.3. All bookings are subject to availability and confirmation by the Company.
3. Payment
3.1. Payment for bookings must be made in full at the time of reservation, unless
otherwise specified.
3.2. We accept payment through secure online payment gateways. By using our
online payment services, you agree to the terms and conditions of the payment
processor.
3.3. Prices displayed on our platform are inclusive of all applicable taxes and fees,
unless otherwise stated.
4. Cancellations and Refunds
4.1. Passengers may cancel their bookings subject to the Company's cancellation
policy, which is available on our website.
4.2. Requests for cancellations and refunds must be made through our platform in
accordance with the applicable cancellation policy.
4.3. Refunds, if applicable, will be processed in accordance with the Company's
refund policy.
5. Travel Documentation
5.1. Passengers are responsible for ensuring they possess all necessary travel
documents, including but not limited to tickets, identification, and any required
visas or permits.
5.2. The Company shall not be liable for any consequences arising from the
passenger's failure to provide valid travel documentation.
6. Passengers' Conduct
6.1. Passengers must conduct themselves in a respectful manner towards other
passengers, company staff, and the driver/operator.
6.2. Passengers must adhere to all safety instructions provided by company staff and
displayed within the vehicle.
6.3. The Company reserves the right to refuse transportation to any passenger who
poses a threat to the safety or comfort of others.
7. Luggage and Belongings
7.1. Passengers are responsible for their own luggage and belongings throughout the
journey.
7.2. Passengers must ensure that their luggage is properly stowed and does not
obstruct walkways or emergency exits.
7.3. The Company shall not be liable for any loss or damage to passengers' luggage
or belongings, except where such loss or damage is caused by the Company's
negligence.
8. Health and Safety
8.1. Passengers must not travel if they are unwell or experiencing symptoms of
illness, especially contagious diseases.
8.2. Passengers must comply with any health and safety measures implemented by
the Company, including but not limited to wearing face masks and practicing
social distancing where applicable.
8.3. The Company reserves the right to deny transportation to any passenger who fails
to comply with health and safety requirements.
9. Schedule Changes
9.1. The Company reserves the right to modify schedules, routes, or services at any
time, including but not limited to changes due to weather conditions, road
closures, or other unforeseen circumstances.
9.2. Passengers will be notified of any significant schedule changes as soon as
practicable.
10. Feedback and Complaints
10.1. Passengers are encouraged to provide feedback and report any issues or
concerns regarding the transportation services.
10.2. Complaints should be submitted to the Company's customer service
department in writing(email,text,message), providing as much detail as possible
and evidence.
10.3. The Company will endeavour to address all complaints in a timely and fair
manner.
11. Indemnity
11.1. Passengers agree to indemnify and hold harmless the Company, its employees,
agents, and representatives from any claims, liabilities, damages, or expenses
arising from their use of the transportation services, including but not limited to
any violation of these terms and conditions.
12. Liability
12.1. The Company shall make every effort to operate services as scheduled, but
shall not be liable for delays, cancellations, or any other disruptions beyond its
control.
12.2. The Company shall not be liable for any loss, damage, injury, or inconvenience
arising from the acts or omissions of passengers or third parties.
13. Privacy Policy
13.1. By using our online booking services, you agree to the terms of our Privacy
Policy, which outlines how we collect, use, and disclose your personal
information.
14. Amendments
14.1. The Company reserves the right to amend these terms and conditions at any
time without prior notice. Amendments will be effective immediately upon
posting on our website.
15. Governing Law
15.1. These terms and conditions shall be governed by and construed in accordance
with the laws of Republic of South Africa.
16. Contact Information
16.1. If you have any questions or concerns regarding these terms and conditions,
please contact us at xxx xxx xxxx.