How do I place an order?
Browse our available products, add your selections to your cart, and complete checkout. Please ensure your name, phone number and delivery information are entered correctly.
What payment methods do you accept?
Available payment options will be shown during checkout. Orders requiring payment confirmation will be processed once payment has been verified.
Do you deliver across Jamaica?
Yes. Islandwide delivery is available through our listed courier options. Delivery fees and available methods will be shown during checkout.
How long does it take to process my order?
Please allow 1–2 business days for order processing before dispatch. Delivery time begins after your order has been handed over to the selected courier.
How will I know when my order has been dispatched?
Once your order has been sent out, you will receive an update using the contact information provided with your order.
Can I pick up my order?
Pickup may be available for select orders. If available, you will see the pickup option during checkout along with the relevant instructions.
Can I change or cancel my order?
Please contact us as soon as possible if you need to make a change. Once an order has been processed or dispatched, we may not be able to modify or cancel it.
What should I do if my order arrives damaged or incorrect?
Please contact Muléva as soon as possible and provide your order details along with clear photos of the item and packaging. We'll review the issue and assist you with the appropriate next step.
Are Muléva products suitable for everyone?
Skin can respond differently to skincare products. Always review the product information and ingredients before use. We recommend patch testing a new product before incorporating it fully into your routine.
How should I use my Muléva products?
Each product listing includes directions for use. For the best experience, follow the instructions provided for the individual product.
Where can I contact Muléva?
You can reach us through our listed contact channels, including WhatsApp and Instagram. Visit our Contact Us page for details.
Still have a question?
We're happy to help. Get in touch with Muléva and we'll assist you.
Elevate Your Essence.