Mr Hamn's CallCare
Are you unemployed and looking to start a career in the fast-growing call center industry? Mr Hamn's CallCare eBooks is here to help you take the first step.
We specialize in affordable, easy-to-follow eBooks focused on customer care service training which are designed specifically for beginners and job seekers with no prior or minimum experience. Our digital library offers practical tutorials, communication tips, role-play scenarios, interview preparation, and insights into what it's really like to work in a call center environment.
Whether you're looking to improve your English-speaking skills, master phone etiquette, or understand how to handle difficult customers, our eBooks will give you the knowledge and confidence to succeed.
Why Choose Mr Hamn's CallCare eBooks?
✔ Tailored for beginners and unemployed individuals.
✔ Self-paced learning — study anytime, anywhere.
✔ Affordable pricing with instant download access.
✔ Step-by-step guidance from industry profession.
✔ Build skills that employers are actively looking for.
Start your journey to a stable and rewarding job in Customer Care Call Centre Services. Learn, grow, get hired.
Explore our eBooks today and take control of your future!
Privacy Policy
Effective Date: 09/09/2025
Welcome to Mr Hamn's CallCare. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase e-books focused on the call center industry.
By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.
1. Information We Collect
We collect personal and non-personal information when you interact with our site.
1.1 Personal Information
When you purchase an e-book, sign up for our newsletter, or contact us, we may collect:
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1.2 Non-Personal Information
We may automatically collect:
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2. How We Use Your Information
We use the information collected for the following purposes:
To process transactions and deliver e-books
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We do not sell your personal information. We may share your information with:
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All third-party services are required to handle your data securely and in compliance with applicable laws.
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To exercise any of these rights, please contact us at: mrhamn13@gmail.com
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
7. Security
We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
9. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.
11. Cancellation & Refund Policy
Thank you for choosing our e-books to support your journey in the customer care and call center industry. Please read our cancellation and refund policy carefully before making a purchase.
a. Digital Products (E-books)
All e-book purchases are final and
non-refundable once the download link has been sent or the file has been accessed.
Due to the nature of digital products, we cannot accept cancellations or returns once delivery is complete.
b. Duplicate Purchases
If you accidentally purchase the same
e-book more than once, please contact us at mrhamn13@gmail.com.
After verifying the duplicate order, we will issue a full refund for the extra transaction or provide store credit.
c. Technical Issues
If you experience problems downloading or accessing your e-book, please reach out to us within 7 days of purchase.
We will assist with troubleshooting and,
if necessary, re-send the product at
no extra cost.
d. Unauthorized Transactions
If you believe your purchase was made without your consent (fraudulent or unauthorized use of your payment method), contact us immediately.
After investigation, we may process a refund or provide credit, depending on the findings.
e. Changes to Policy
We reserve the right to update or modify this policy at any time. Any changes will be posted on this page.
For all support inquiries, please email us at: mrhamn13@gmail.com
11. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:
Mr Hamn's CallCare
Email: mrhamn13@gmail.com
WhatsApp: 078 593 7812
Mastering Your Phone Etiquette
Mastering Phone Etiquette: Inbound Calls in Customer Care Call Centers This practical guide is designed for call center agents, job seekers, and customer service professionals who want to excel in handling inbound calls. From creating a strong first impression to active listening, polite language, managing difficult customers, and closing calls with confidence, this book provides clear techniques for delivering world-class customer care services. Whether you’re preparing for a call center job or looking to sharpen your professional skills, "Mastering Phone Etiquette' equips you with the tools to build trust, de-escalate challenges, and turn every call into a positive customer experience.
R 199,00
Win Interview In A Call Centre
“Win an Interview in a Call Center” is a practical guide designed to help job seekers prepare, perform, and stand out in competitive call center interviews. This book walks you through every stage of the process from understanding what recruiters look for, to mastering communication, empathy, and problem-solving skills that define success in customer care roles. Packed with real-world tips, interview questions, role-play exercises, and strategies to exceed expectations, it’s the ultimate resource for anyone ready to land their first call center job or advance their career in customer service.
R 167,00
R 210,00
Customer Care Career Kickstart v:Small
Kickstart Your Career in Customer Care is your step-by-step guide to entering and excelling in one of today’s most in-demand industries. Whether you’re unemployed and seeking your first role or already employed and aiming to grow, this book equips you with the knowledge and confidence to thrive in customer service. INSIDE, you’ll discover: 1. The core responsibilities of a customer care professional. 2. Essential communication and problem-solving skills. 3. Proven strategies for handling difficult customers with professionalism. 4. Guidance on career growth, advancement, and long-term success. Written in a clear, practical style, this guide not only prepares you for the realities of customer care but also helps you stand out in a competitive job market. If you’re ready to land your first job or take your customer care career to the next level, this book is your ultimate companion. ✨ Grow in your career field, your journey starts here!
R 95,00
R 172,00
30 Question Quize
Want to improve your score? Please help yourself to "Mastering Your Phone Etiquette" this e-Book will help you understand how to handle inbound calls in a Customer Care Call Centre. Become the voice of professionalism.
R 25,00
30 Question Quiz_Answer Key
An answer key to the 30 Question Quize. Find it useful to help your progress.
R 5,00
Free 10 QUESTION QUIZ
A FREE quiz available for you to enjoy and grow. A fast way to have a sample or taste of how it to be in a customer care call Centre. If you're already in the industry, it simply tests your knowledge and keeps you knowing that you've still got it. Thank you for partaking in this exercise.
Answer Key - 10 Question Quiz
Answer Key to the 10 Question Quize.
R 10,00
MOCK CALL Scripts & Exercises
Practice your communication skills through mock call scrips and exercises that allow you to perfect your interaction with a customer. This ebook also allows you to train yourself into multitasking between recording and communicating with the customer. Additionally, this ebook can even be used to stay ready even if in an interview a recruiter suddenly asks you to role play as though an incoming call with a customer is taking place. It also helps if you're in a screening process under the guidance that you're being trained to be fit for the call centre position, to have a step ahead of your competition.
R 99,00
R 189,00
Mastering Your Phone Etiquette
Mastering Phone Etiquette: Inbound Calls in Customer Care Call Centers This practical guide is designed for call center agents, job seekers, and customer service professionals who want to excel in handling inbound calls. From creating a strong first impression to active listening, polite language, managing difficult customers, and closing calls with confidence, this book provides clear techniques for delivering world-class customer care services. Whether you’re preparing for a call center job or looking to sharpen your professional skills, "Mastering Phone Etiquette' equips you with the tools to build trust, de-escalate challenges, and turn every call into a positive customer experience.
R 199,00
Customer Care Career Kickstart v:Small
Kickstart Your Career in Customer Care is your step-by-step guide to entering and excelling in one of today’s most in-demand industries. Whether you’re unemployed and seeking your first role or already employed and aiming to grow, this book equips you with the knowledge and confidence to thrive in customer service. INSIDE, you’ll discover: 1. The core responsibilities of a customer care professional. 2. Essential communication and problem-solving skills. 3. Proven strategies for handling difficult customers with professionalism. 4. Guidance on career growth, advancement, and long-term success. Written in a clear, practical style, this guide not only prepares you for the realities of customer care but also helps you stand out in a competitive job market. If you’re ready to land your first job or take your customer care career to the next level, this book is your ultimate companion. ✨ Grow in your career field, your journey starts here!
R 95,00
R 172,00
Win Interview In A Call Centre
“Win an Interview in a Call Center” is a practical guide designed to help job seekers prepare, perform, and stand out in competitive call center interviews. This book walks you through every stage of the process from understanding what recruiters look for, to mastering communication, empathy, and problem-solving skills that define success in customer care roles. Packed with real-world tips, interview questions, role-play exercises, and strategies to exceed expectations, it’s the ultimate resource for anyone ready to land their first call center job or advance their career in customer service.
R 167,00
R 210,00
MOCK CALL Scripts & Exercises
Practice your communication skills through mock call scrips and exercises that allow you to perfect your interaction with a customer. This ebook also allows you to train yourself into multitasking between recording and communicating with the customer. Additionally, this ebook can even be used to stay ready even if in an interview a recruiter suddenly asks you to role play as though an incoming call with a customer is taking place. It also helps if you're in a screening process under the guidance that you're being trained to be fit for the call centre position, to have a step ahead of your competition.
R 99,00
R 189,00
30 Question Quize
Want to improve your score? Please help yourself to "Mastering Your Phone Etiquette" this e-Book will help you understand how to handle inbound calls in a Customer Care Call Centre. Become the voice of professionalism.
R 25,00
Free 10 QUESTION QUIZ
A FREE quiz available for you to enjoy and grow. A fast way to have a sample or taste of how it to be in a customer care call Centre. If you're already in the industry, it simply tests your knowledge and keeps you knowing that you've still got it. Thank you for partaking in this exercise.