Mastering Phone Etiquette: Inbound Calls in Customer Care Call Centers
This practical guide is designed for call center agents, job seekers, and customer service professionals who want to excel in handling inbound calls. From creating a strong first impression to active listening, polite language, managing difficult customers, and closing calls with confidence, this book provides clear techniques for delivering world-class customer care services.
Whether you’re preparing for a call center job or looking to sharpen your professional skills, "Mastering Phone Etiquette' equips you with the tools to build trust,
de-escalate challenges, and turn every call into a positive customer experience.
