Practice your communication skills through mock call scrips and exercises that allow you to perfect your interaction with a customer. This ebook also allows you to train yourself into multitasking between recording and communicating with the customer. Additionally, this ebook can even be used to stay ready even if in an interview a recruiter suddenly asks you to role play as though an incoming call with a customer is taking place. It also helps if you're in a screening process under the guidance that you're being trained to be fit for the call centre position, to have a step ahead of your competition.
