Our Policies
At Moh Gift Shop, we are committed to making your gifting experience smooth, enjoyable, and meaningful. Kindly review our policies below before placing your order.
Order & Customization Policy
✅All our products are made-to-order and customized to your preference.
✅Customers are required to review and approve the design (text, colors, layout) before production begins.
✅Once approval is given, no changes can be made.
✅Please ensure all details provided are correct.
Payment Policy
✅All orders must be fully paid for in advance before processing.
✅We accept payments via M-Pesa, bank transfer, and online payment options.
✅Production begins only after payment is confirmed.
Delivery & Fulfillment Policy
✅Orders are processed within 24–72 hours after design approval.
✅Delivery timelines vary depending on your location.
✅You will be notified once your order is ready or dispatched.
Returns, Exchange & Refund Policy
✅We do not offer refunds on any purchases.
✅Exchanges are accepted within 3 days of purchase for non-customized items only.
✅Customized/personalized items are not eligible for return or exchange unless there is an error on our end.
Order Cancellation Policy
✅Orders can only be cancelled before design approval.
✅Once production has started, cancellations are not allowed.
Product Representation
✅We strive to ensure all product images are accurate.
✅However, slight variations in color, design, or packaging may occur due to screen differences or material availability.
Availability & Substitution Policy
✅In case an item is unavailable, we will:
✅Notify you promptly
✅Offer a similar or better alternative of equal value
Customer Responsibility
✅Customers must provide accurate information (names, messages, delivery details).
✅Moh Gift Shop is not responsible for errors resulting from incorrect details provided by the customer.
Privacy Policy
✅Your personal information is kept confidential and used only for order processing and communication.
✅We do not share your information with third parties.
Corporate Orders
✅Bulk and corporate orders require advance notice.
✅Custom branding must be approved before production begins.
✅Payment terms may vary depending on the agreement.
Urgent Orders
✅Rush orders are subject to availability and may attract an additional fee.
Thank You
✅Thank you for choosing Moh Gift Shop – your one-stop shop for all your gifting needs.
We look forward to helping you create meaningful and memorable gifting experiences.
Order & Customization Policy
✅All our products are made-to-order and customized to your preference.
✅Customers are required to review and approve the design (text, colors, layout) before production begins.
✅Once approval is given, no changes can be made.
✅Please ensure all details provided are correct.
Payment Policy
✅All orders must be fully paid for in advance before processing.
✅We accept payments via M-Pesa, bank transfer, and online payment options.
✅Production begins only after payment is confirmed.
Delivery & Fulfillment Policy
✅Orders are processed within 24–72 hours after design approval.
✅Delivery timelines vary depending on your location.
✅You will be notified once your order is ready or dispatched.
Returns, Exchange & Refund Policy
✅We do not offer refunds on any purchases.
✅Exchanges are accepted within 3 days of purchase for non-customized items only.
✅Customized/personalized items are not eligible for return or exchange unless there is an error on our end.
Order Cancellation Policy
✅Orders can only be cancelled before design approval.
✅Once production has started, cancellations are not allowed.
Product Representation
✅We strive to ensure all product images are accurate.
✅However, slight variations in color, design, or packaging may occur due to screen differences or material availability.
Availability & Substitution Policy
✅In case an item is unavailable, we will:
✅Notify you promptly
✅Offer a similar or better alternative of equal value
Customer Responsibility
✅Customers must provide accurate information (names, messages, delivery details).
✅Moh Gift Shop is not responsible for errors resulting from incorrect details provided by the customer.
Privacy Policy
✅Your personal information is kept confidential and used only for order processing and communication.
✅We do not share your information with third parties.
Corporate Orders
✅Bulk and corporate orders require advance notice.
✅Custom branding must be approved before production begins.
✅Payment terms may vary depending on the agreement.
Urgent Orders
✅Rush orders are subject to availability and may attract an additional fee.
Thank You
✅Thank you for choosing Moh Gift Shop – your one-stop shop for all your gifting needs.
We look forward to helping you create meaningful and memorable gifting experiences.