LUCEEZ- FREQUENTLY ASKED QUESTIONS (FAQ)
1. HOW LONG DOES DELIVERY TAKE?
• Lagos: Within 2 hours or less (for eligible orders placed before 5PM)
• Nationwide (Nigeria): Within 72 hours or less
• International: Within 7 days or less
Delivery times may vary slightly due to external factors.
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2. DO YOU OFFER SAME-DAY DELIVERY?
Yes, we offer express delivery within Lagos (2 hours or less) for eligible orders placed before our daily cut-off time.
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3. DO YOU ACCEPT RETURNS OR REFUNDS?
No, we operate a strict exchange-only policy.
We do not accept returns and we do not offer refunds.
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4. CAN I EXCHANGE AN ITEM?
Yes, exchanges are allowed within 7 days of receiving your order, provided:
• The item is unworn and unwashed
• Tags are intact
• The item is in original condition
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5. WHO PAYS FOR DELIVERY DURING EXCHANGE?
Customers are responsible for:
• Returning the item
• Paying for redelivery of the new item
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6. HOW DO I KNOW MY SIZE?
Our pieces are designed for plus-size individuals, but fit may vary depending on body shape.
We strongly recommend contacting us for size guidance before placing your order.
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7. CAN I PAY ON DELIVERY?
No. All orders must be fully paid for before processing and dispatch.
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8. CAN I CHANGE MY ORDER AFTER PAYMENT?
Orders cannot be modified once payment has been confirmed.
Please ensure all details (size, style, address) are correct before making payment.
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9. WHAT IF MY ITEM DOESN’T FIT?
You may request an exchange within 7 days, subject to our Exchange Policy.
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10. DO YOU DELIVER OUTSIDE NIGERIA?
Yes, we offer international delivery within 7 days or less.
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11. WHAT IF I ENTER THE WRONG DELIVERY ADDRESS?
Customers are responsible for providing accurate delivery details.
Incorrect addresses may result in delays or additional delivery charges.
⸻
12. HOW DO I CONTACT LUCEEZ?
For inquiries, orders, or assistance, please contact us via:
WhatsApp: +1 (555) 864-8704
⸻
Luceez – The Plus-Size Experience
• Lagos: Within 2 hours or less (for eligible orders placed before 5PM)
• Nationwide (Nigeria): Within 72 hours or less
• International: Within 7 days or less
Delivery times may vary slightly due to external factors.
⸻
2. DO YOU OFFER SAME-DAY DELIVERY?
Yes, we offer express delivery within Lagos (2 hours or less) for eligible orders placed before our daily cut-off time.
⸻
3. DO YOU ACCEPT RETURNS OR REFUNDS?
No, we operate a strict exchange-only policy.
We do not accept returns and we do not offer refunds.
⸻
4. CAN I EXCHANGE AN ITEM?
Yes, exchanges are allowed within 7 days of receiving your order, provided:
• The item is unworn and unwashed
• Tags are intact
• The item is in original condition
⸻
5. WHO PAYS FOR DELIVERY DURING EXCHANGE?
Customers are responsible for:
• Returning the item
• Paying for redelivery of the new item
⸻
6. HOW DO I KNOW MY SIZE?
Our pieces are designed for plus-size individuals, but fit may vary depending on body shape.
We strongly recommend contacting us for size guidance before placing your order.
⸻
7. CAN I PAY ON DELIVERY?
No. All orders must be fully paid for before processing and dispatch.
⸻
8. CAN I CHANGE MY ORDER AFTER PAYMENT?
Orders cannot be modified once payment has been confirmed.
Please ensure all details (size, style, address) are correct before making payment.
⸻
9. WHAT IF MY ITEM DOESN’T FIT?
You may request an exchange within 7 days, subject to our Exchange Policy.
⸻
10. DO YOU DELIVER OUTSIDE NIGERIA?
Yes, we offer international delivery within 7 days or less.
⸻
11. WHAT IF I ENTER THE WRONG DELIVERY ADDRESS?
Customers are responsible for providing accurate delivery details.
Incorrect addresses may result in delays or additional delivery charges.
⸻
12. HOW DO I CONTACT LUCEEZ?
For inquiries, orders, or assistance, please contact us via:
WhatsApp: +1 (555) 864-8704
⸻
Luceez – The Plus-Size Experience