Customer ServiceWelcome to Kaix Kitchen Limited. Our customer service team is here to help you with orders, products, deliveries, returns, and any other questions you may have. We aim to provide a friendly, timely, and helpful response to every request.
How to reach usEmail: kaixsweets@gmail.com
Phone: +1-658-217-6422 (
https://wa.me/message/ENYBP6D5FDG4G1)Response timesWe aim to respond to all inquiries within one business day. During busy periods or holidays, responses may take slightly longer, but we will always get back to you as quickly as possible.
Order supportOrder status, tracking, and delivery updates, please get in touch with us via WhatsApp.Order Changes & CancellationsNeed to make a change? Contact us as soon as possible. Changes and cancellations are subject to your order status and our preparation schedule.
Missing, damaged, or incorrect itemsSomething not quite right? Please get in touch as soon as possible after receiving your order with your order number and photos, where applicable, so we can make it right.
Refunds, exchanges, and store creditBecause our products are made fresh and prepared specifically for each order, all food sales are generally final. However, if there is an issue caused by us, we’ll review it individually and may offer a replacement, partial/full refund, or KAIX credit where appropriate.
Late or Missed PickupsOrders must be collected within the designated pickup window. If you’re running late, please contact us as soon as possible. We cannot guarantee the quality, temperature, or availability of orders collected significantly after the scheduled time.
Product questionsIf you need help choosing the right product, want to check availability, or have questions about ingredients, materials, sizing, or usage, please contact us and a member of our team will be happy to assist.
FeedbackWe are always looking to improve. If you have suggestions or would like to share your experience, please let us know — your feedback helps us serve you better.