1. What is Kaix Kitchen?
A: Kaix Kitchen is a Caribbean-inspired food brand bringing bold flavors, comfort, and creativity together. From our signature handcrafted sweet rolls to savory favorites and specialty creations, our menus are made with quality ingredients and that unmistakable homemade touch.
2. Do you accept same-day orders?
A: Same-day availability is not guaranteed. Select items may be available for purchase on the day of an event or pop-up, but pre-ordering is the best way to secure your favorites.
3. Where can I pick up my order?
A: Our primary pickup location is 2 Child’s Close, Kingston. Additional pickup locations may be offered for select events and will be listed when ordering.
4. Do you offer delivery?
A: Yes! Delivery is available to select areas for an additional fee. Available locations and delivery rates will be displayed during checkout or announced with each drop. Delivery times are estimated and may vary based on location, traffic, and order volume.
5. Can I choose my sweet roll flavors in a bundle?
A: Absolutely! Where available, our assorted bundles allow you to mix and match from eligible flavors. Seasonal or specialty flavors may have quantity limits or an additional charge, so be sure to check the bundle description before ordering.
6. Do you accommodate allergies or dietary restrictions?
A: Please let us know about any allergies or dietary restrictions before placing your order. While we may be able to accommodate certain requests, our products are prepared in a kitchen that handles common allergens, including wheat/gluten, dairy, eggs, soy, and nuts. We cannot guarantee an allergen-free environment.
7. Can I place a large or corporate order?
A: Yes! We welcome corporate orders, office treats, celebrations, and larger group orders. Please contact us before ordering so we can confirm availability, lead time, delivery options, and any applicable bulk-order pricing.
8. Can I make changes after placing my order?
A: Changes are subject to availability and must be requested before the pre-order period closes. Once production has begun, we may not be able to modify flavors, quantities, pickup details, or other selections.
9. What happens if I miss my pickup time?
A: Please contact us as soon as possible if you're running late. Because our products are made fresh and pickup windows help us keep service running smoothly, orders should be collected during the designated timeframe. Unclaimed orders are not guaranteed to be held beyond the stated pickup period.
10. Are pre-orders refundable?
A: Because our items are made specifically for each drop, all sales are final once the pre-order period closes and production begins. If Kaix Kitchen must cancel an order, customers will be contacted regarding a replacement, credit, or refund as applicable.
11. How do I know when the next menu drops?
A: Follow us on social media and join our WhatsApp Channel for menu launches, pre-order dates, pop-ups, seasonal flavors, and all things Kaix. 🤍