Terms and Conditions – Iyeza Delivery Service
Effective Date: 31 October 2026
1. Introduction
Welcome to Iyeza Delivery Service. By placing an order with us, you agree to these Terms and Conditions. Please read them carefully before using our service.
2. Our Service
Iyeza Delivery Service provides ordering and delivery support for products listed on our online store. Product availability, prices, delivery areas, and delivery times may change without prior notice.
3. Orders
• Customers must provide accurate contact, delivery, and order information.
• Orders are subject to availability and confirmation.
• We reserve the right to reject or cancel any order if products are unavailable, payment is not completed, or incorrect information is provided.
4. Pricing and Payment
• All prices are listed in South African Rand (ZAR).
• Delivery fees, if applicable, will be shown before order confirmation.
• Payment must be made using the payment methods available at checkout.
• Orders may only be processed after payment confirmation, unless cash on delivery or another approved method is offered.
5. Delivery
• Delivery times are estimates and may be affected by distance, traffic, weather, product availability, or other delays.
• Customers must be available to receive the order at the provided delivery address.
• If the customer is unavailable or provides incorrect details, additional delivery charges may apply.
6. Cancellations and Changes
• Customers should contact us as soon as possible to request changes or cancellations.
• Once an order has been prepared, dispatched, or delivered, cancellation may not be possible.
• We reserve the right to cancel orders due to stock issues, payment problems, or service limitations.
7. Returns, Refunds, and Complaints
• Refunds or replacements may be considered if an item is incorrect, damaged, missing, or not delivered.
• Customers must report issues within an hour of receiving the order.
• Refund approval is at the discretion of Iyeza Delivery Service after reviewing the issue.
8. Customer Responsibilities
Customers agree to:
• Provide correct order and delivery information.
• Be available for communication regarding the order.
• Treat delivery staff and support staff respectfully.
• Not misuse the service or place fraudulent orders.
9. Limitation of Liability
Iyeza Delivery Service is not liable for delays or failed deliveries caused by incorrect customer information, events outside our control, supplier delays, or third-party service issues.
10. Privacy
Customer information is used only to process orders, provide delivery, communicate about purchases, and improve our service. We will not sell customer personal information.
11. Changes to These Terms
We may update these Terms and Conditions at any time. Updated terms will apply from the date they are published on our store.
12. Contact Us
For questions, complaints, or support, please contact Iyeza Delivery Service through our store contact details or WhatsApp.