Frequently Asked Questions
1. How do I place an order?
Choose the products you want, add them to your cart, enter your contact and delivery details, then submit your order.
2. How will I know my order was received?
After placing your order, you will receive an order confirmation through the store or WhatsApp.
3. What areas do you deliver to?
We deliver to selected areas. If your location is not available at checkout, please contact us to confirm if delivery is possible.
4. How much is delivery?
Delivery fees may depend on your location and will be shown before you confirm your order.
5. How long does delivery take?
Delivery time depends on your location, product availability, traffic, and other conditions. We will do our best to deliver as quickly as possible.
6. What payment methods do you accept?
Available payment options will be shown at checkout. Please choose the method that works best for you.
7. Can I change or cancel my order?
Please contact us as soon as possible. If the order has already been prepared or sent out for delivery, changes or cancellation may not be possible.
8. What happens if I entered the wrong address or phone number?
Contact us immediately. Incorrect details may delay delivery or result in extra delivery charges.
9. What if my order is missing, incorrect, or damaged?
Please contact us as soon as you notice the issue. Include your order number and a clear explanation so we can assist you.
10. Can I order for someone else?
Yes. Please make sure you provide the correct recipient name, phone number, and delivery address.
11. Do you offer refunds?
Refunds may be considered for incorrect, damaged, missing, or undelivered items after we review the issue.
12. How do I contact Iyeza Delivery Service?
You can contact us through our store contact details or WhatsApp for order support and questions