1. General
Welcome to Icona London Salone. By purchasing from our online store, you agree to the applicable terms and policies outlined below.
We aim to provide quality appliances, electronics and reliable customer service to customers across Sierra Leone.
2. Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications and prices displayed on our store are accurate.
Product availability, specifications and prices may change without prior notice.
Images are provided for product reference and may vary slightly from the actual product.
3. Orders
All orders are subject to product availability and confirmation by our team.
An order is considered confirmed only after our sales team has verified the product, price, availability and delivery or collection details with the customer.
4. Pricing
Prices displayed on the website are subject to change.
Promotional prices and special offers may be available for a limited period or while stocks last.
Where there is a difference between a promotional price and the regular price, the applicable price will be confirmed before the order is finalized.
5. Delivery
Icona currently provides delivery within Sierra Leone only.
We do not currently offer international delivery.
For delivery orders, customers will be asked to provide their location and relevant contact information so that our team can arrange delivery.
Delivery availability and charges may depend on the customer's location, product and order.
6. Delivery Address
Customers are responsible for providing accurate delivery information, including:
Full name
Phone number
Location
Address or useful directions
Incorrect or incomplete information may cause delays in delivery.
7. Payment
Available payment options will be confirmed by our sales team when your order is processed.
Orange Money may be available for eligible transactions. Payment methods and availability may change.
Customers should only make payments using payment details officially provided or confirmed by Icona.
8. Returns & Exchanges
Returns or exchanges are subject to Icona's applicable return and exchange conditions.
Customers should contact our team before returning a product so that the issue can be properly assessed and the next steps provided.
Products may need to meet specific conditions to qualify for a return or exchange.
9. Damaged or Defective Products
If you receive a product that appears damaged or has a defect, please contact Icona as soon as possible.
Provide your order information and, where possible, photographs or other relevant details about the issue.
Our team will review the matter and advise you on the appropriate next steps.
10. Warranty
Warranty coverage varies depending on the product.
Customers should confirm the applicable warranty terms for their product at the time of purchase.
Warranty claims may require proof of purchase and other relevant information.
11. Promotions
Promotional offers are subject to their stated terms and availability.
Unless otherwise stated, promotional products and prices are available while stocks last.
Icona reserves the right to end or modify a promotion where necessary.
12. Customer Information
Information provided during an order, including your name, phone number and delivery location, will be used to process your order and provide customer support.
Please provide accurate information to help us serve you efficiently.
13. Policy Updates
Icona may update these policies from time to time to reflect changes in our services, products or operations.
The latest version published on our website will apply to current customers and orders where applicable.