FAQ — Frequently Asked Questions
1. How can I buy an Icona product?
Browse our products, choose what you need, and contact us on WhatsApp to confirm availability and place your order.
2. Are all products shown on the website available?
Product availability can change. Please contact us on WhatsApp to confirm that a product is currently in stock before placing your order.
3. Can I ask about a product before buying?
Yes. Our team can help you with product information, specifications, prices, availability and recommendations.
4. Are the prices on the website the current prices?
We aim to keep our prices updated. However, prices and promotional offers may change. Please confirm the current price with our team before purchasing.
5. Do you deliver?
Yes. We offer local delivery across Sierra Leone. Once your order is confirmed, we will ask for your location and arrange delivery to your doorstep where delivery is available.
6. Do you deliver outside Sierra Leone?
No. We currently only provide delivery within Sierra Leone.
7. How much does delivery cost?
Delivery charges may vary depending on your location and order. Our team will confirm the applicable delivery details before your order is completed.
8. Can I pick up my order from an Icona branch?
Yes. You can contact our team to confirm product availability and arrange collection from an appropriate Icona location.
9. What payment methods do you accept?
Payment options may vary. Our team will confirm the available payment method when processing your order. Orange Money may be available for selected transactions.
10. Do Icona products come with a warranty?
Warranty coverage depends on the product. Please ask our team about the applicable warranty before purchasing.
11. Can I return or exchange a product?
Returns and exchanges are subject to Icona's applicable return policy and the condition of the product. Please contact our team before returning any item.
12. What if my product arrives damaged or has a problem?
Please contact us as soon as possible with your order details and information about the issue. Our team will guide you through the next steps.
13. How can I contact Icona?
You can contact our team directly through WhatsApp for product enquiries, orders, delivery information and customer support.
Need help choosing a product?
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