General Housekeeping Course for Cleaning Staff and Domestic Workers
ABOUT THE COURSE
Learn How To Become a FIVE STAR Housekeeper.
INCLUDES
Full Course Manual
Certificate
Refreshments
TIME
One full day course (08:30 – 16:30)
VENUE
Sandbaai, Hermanus, Western Cape
COURSE SUBJECTS
✅ Personal Hygiene, Healthcare & Personal Growth (we start with the student and spend a session on personal growth with development tests, motivation, how to do financial and future planning, teamwork and overall well-being – Happy student, happy work!)
✅ The Cleaning Schedule (Planning & how to organize your day, week, month)
Checklists and how to use them (we supply each student with 5 great lists)
✅ The Cleaning Kit (Newly available equipment and how to care for them)
✅ Cleaning products and the proper quantity and usage thereof (what is new on the market, which products work best and is the best value for money)
We also teach them how to use environmentally safe products that are easily available for example white vinegar and even lemons!
✅Each room in the house receives special attention, training & tips: Kitchen, Bathroom, Lounge, Entrance area, Hallways and other rooms.
✅ Laundry: Washing (products, caring for the machines, stain control – all the how to)
✅ Ironing (and iron care), Folding of clothes and bedding, storage care
✅ The perfect Bed (The how to and the why)
✅ How to deal with customer’s / owner’s bedrooms and personal property
✅ Special tips for cleaning difficult areas (We also look at many forgotten places)
✅ Communications Skills (Body Language, Greetings and Welcome, Telephone Skills and taking Messages, how to Introduce Customers and work staff)
✅ How to deal with Customer problems and Complaints
✅ 12 steps to a satisfied Customer – a step by step guide (golden nuggets!)
The Service Difference – become 5 Star Housekeepers!
