MORE ABOUT THIS COURSE:
This is a very hands-on and practical training.
INCLUDES
* Full Course Manual
* Certificate
* Refreshments
* Pratical Serving Sessions
* Napkins for Learning To Fold Session
TIME
One full day course (08:30 – 16:30)
VENUE
Sandbaai, Hermanus, Western Cape
COURSE SUBJECTS
✅ Personal Hygiene, Healthcare & Personal Growth (we start with the student and spend a session on personal growth with development tests, motivation, how to do financial and future planning, teamwork and overall well-being – Happy student, happy work!)
✅ Communications Skills (Body Language, Greetings and Welcome, Telephone Skills and taking messages, how to introduce customers and work staff)
✅ Business & Restaurant Etiquette (We follow the international rules)
✅ Table setting and Napkin Folding (We learn casual and formal table settings and more than 6 different napkin folds)
✅Learn about all the different serving dishes, glasses, cutlery and serving tools (and how to use them)
✅ Taking the order & Upsells (Let’s sell the menu!)
✅ Serving the perfect Wine (Learn to serve wine like a true Sommelier)
✅ Serving the Food (Procedures, order of serving – we teach the how to
✅ The Paying Customer (How to finalize payment quickly and easily and close out the table)
✅ All about the Your Region (5 Star Waiters are informed of events and tourist hotspots)
✅ How to deal with Customer problems and Complaints
✅ 12 Steps to a satisfied Customer – a step by step guide (golden nuggets!)
✅ The Service Difference – become 5 Star Waiters!
SKU: WT001
