MORE ABOUT THIS COURSE:
This is a very hands-on and practical training.
INCLUDES
Full Course Manual
Certificate
Refreshments
TIME
One full day course (08:30 – 16:30)
VENUE
Sandbaai, Hermanus, Western Cape
COURSE SUBJECTS
✅ Personal Hygiene, Healthcare & Personal Growth: We start with the student and spend a
session on personal growth with development tests, motivation, how to do financial and goal setting planning and how to be successful with teamwork. We talk about Inventory of your Skills and attitude in the workplace and overall well-being – Happy student, happy workplace!
✅ Advanced Communications Skills (Body Language, Greetings and Welcome, Advanced Telephone Skills and taking Messages, Perfect Customer orientated language, Advanced Listening Skills). This whole session is very practical and we learn with roleplay.
✅ Advanced Listening Skills (This whole session is very practical and we learn with roleplay)
✅ How to deal with Customer problems and Complaints (Problem solving)
✅ 12 steps to a satisfied Customer – a step by step guide (golden nuggets!)
✅ Receptionist Skills & Tasks
✅ Front of House Skills
✅ Shop Assistant Skills
✅ Business Etiquette and how to introduce Customers to Staff and Management.
✅ Become a Five Star Customer Service Specialist!
SKU: CC001
