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Policy

At Health Shop Lebanon, we are committed to transparency, quality, and customer satisfaction. Please review our policies carefully before placing an order.

1. Product Authenticity & Quality

• All products are 100% original vitamins and dietary supplements imported from the United States

• We source exclusively from trusted suppliers and authorized distributors

• All items are delivered sealed and in their original packaging

• We ensure proper storage conditions to maintain product quality and effectiveness

2. Usage & Medical Disclaimer

• Our products are dietary supplements, not medical treatments

• Supplements are not intended to diagnose, treat, cure, or prevent any disease

• Always read product labels and follow usage instructions carefully

• Consult a healthcare professional before use if you are:
• Pregnant or nursing
• Taking medication
• Managing a medical condition

• Health Shop Lebanon is not responsible for misuse or failure to follow recommended usage

3. Orders & Payments

• All orders are subject to product availability

• Prices are clearly listed and may be updated without prior notice

• Orders are confirmed only after successful payment or verification

• We reserve the right to cancel or refuse orders in cases of:
• Suspected fraud
• Pricing errors
• Product unavailability

4. Shipping & Delivery

• We deliver across Lebanon through reliable courier partners

• Estimated delivery time: 1–3 business days (may vary depending on location)

• Customers are responsible for providing accurate contact and delivery details

• You will receive a confirmation message once your order is placed, along with updates as it is shipped

5. Returns & Exchanges

Due to the nature of health and wellness products:

• Opened or used items cannot be returned or exchanged for safety and hygiene reasons
• Returns or exchanges are accepted only if the product is:
• Damaged
• Defective
• Incorrect

To request a return:
• Contact us within 24 hours of delivery
• Provide clear photos and order details

Approved cases will be resolved through:
• Product replacement, or
• Store credit (at our discretion)

6. Cancellations

• Orders may be canceled before shipment confirmation.

• Once an order has been shipped, cancellation is no longer possible.

7. Limitation of Liability

Health Shop Lebanon is not liable for:

• Individual reactions or sensitivities to supplements
• Improper storage or misuse after delivery
• Delays or losses beyond our control

All products are used at the customer’s own discretion and responsibility.

8. Privacy & Data Protection

• Customer information is handled with strict confidentiality
• Data is used only to:
• Process orders
• Improve services
• Communicate with customers

• We do not sell, trade, or share personal data with third parties