Return & Refund Policy
Returnw & Refund Policy
Effective Date: May 2026
At StopNBuy (stopnbuy.co.za), we are committed to your satisfaction. We want you to love every purchase you make with us. Please read our Return & Refund Policy carefully before placing an order.
1. Return Window
• You may return most items within 14 days of receiving your order.
• The product must be unused, in its original packaging, and in the same condition as when you received it.
• Proof of purchase (order number or invoice) is required.
2. Non-Returnable Items
The following items cannot be returned or refunded unless they are faulty or damaged upon arrival:
• Opened or used electrical items (e.g., steam irons, garment steamers, headlamps)
• Personal care or hygiene products
• Items that have been assembled or installed
• Custom or personalised products (if offered in future)
3. Refunds
• Once we receive and inspect your returned item, we will process your refund to the original payment method.
• Refunds are typically processed within 5–7 business days after approval.
• Shipping costs are non-refundable unless the return is due to our error (wrong item sent or damaged product).
4. Faulty or Damaged Items
If you receive a faulty, damaged, or incorrect item:
• Contact us within 48 hours of delivery with clear photos.
• We will arrange a replacement or full refund (including delivery costs) at no extra charge.
5. Shipping & Delivery Policy (Summary)
• Free delivery on all orders over R900 within South Africa.
• Orders below R900 incur a standard shipping fee (visible at checkout).
• We aim to dispatch orders within 1–3 business days.
• Delivery times are usually 3–7 business days depending on your location (may be longer to remote areas).
• We use reliable courier partners. Tracking is provided where available.
6. Cancellation Policy
• You may cancel your order within 2 hours of placing it for a full refund.
• Orders already processed or shipped cannot be cancelled.
7. How to Return an Item
1. Email us at [support@stopnbuy.co.za] with your order number and reason for return.
2. Wait for return approval and instructions.
3. Ship the item back to the address provided (customer pays return shipping unless faulty).
4. Include all original packaging and accessories.
8. Contact Us
For any questions regarding this policy, please contact us:
• Email: support@stopnbuy.co.za
• We aim to respond within 24–48 business hours.
StopNBuy reserves the right to update this policy at any time. Any changes will be posted on this page.
Effective Date: May 2026
At StopNBuy (stopnbuy.co.za), we are committed to your satisfaction. We want you to love every purchase you make with us. Please read our Return & Refund Policy carefully before placing an order.
1. Return Window
• You may return most items within 14 days of receiving your order.
• The product must be unused, in its original packaging, and in the same condition as when you received it.
• Proof of purchase (order number or invoice) is required.
2. Non-Returnable Items
The following items cannot be returned or refunded unless they are faulty or damaged upon arrival:
• Opened or used electrical items (e.g., steam irons, garment steamers, headlamps)
• Personal care or hygiene products
• Items that have been assembled or installed
• Custom or personalised products (if offered in future)
3. Refunds
• Once we receive and inspect your returned item, we will process your refund to the original payment method.
• Refunds are typically processed within 5–7 business days after approval.
• Shipping costs are non-refundable unless the return is due to our error (wrong item sent or damaged product).
4. Faulty or Damaged Items
If you receive a faulty, damaged, or incorrect item:
• Contact us within 48 hours of delivery with clear photos.
• We will arrange a replacement or full refund (including delivery costs) at no extra charge.
5. Shipping & Delivery Policy (Summary)
• Free delivery on all orders over R900 within South Africa.
• Orders below R900 incur a standard shipping fee (visible at checkout).
• We aim to dispatch orders within 1–3 business days.
• Delivery times are usually 3–7 business days depending on your location (may be longer to remote areas).
• We use reliable courier partners. Tracking is provided where available.
6. Cancellation Policy
• You may cancel your order within 2 hours of placing it for a full refund.
• Orders already processed or shipped cannot be cancelled.
7. How to Return an Item
1. Email us at [support@stopnbuy.co.za] with your order number and reason for return.
2. Wait for return approval and instructions.
3. Ship the item back to the address provided (customer pays return shipping unless faulty).
4. Include all original packaging and accessories.
8. Contact Us
For any questions regarding this policy, please contact us:
• Email: support@stopnbuy.co.za
• We aim to respond within 24–48 business hours.
StopNBuy reserves the right to update this policy at any time. Any changes will be posted on this page.